I tried to configure the live chat to open up when user press on a text as specified in the plugin setting (When Show). When I try to add [supsystic-show-chat id=1] as the link the spinner keeps on spinning and I don’t get the required output. Also, If I publish the changes, it affects all the other UI. Whole site freezes.
I have been trying to reach the support since few days. Please respond.
]]>I am not sure whether it is for my case.
I have set up the notification following to the instructions and input my email address in order to get notified once any one enquiry.
We test a few time today. The notification email does not work. I have not received any message/emails saying we had a enquiry online.
Is there one got the same issue like me?
]]>Hello. First of all this is an awesome plugin. I was wondering how the avatar’s agent works? I tried the plugin WP Avatar, but nothing appear in the chat for the user. The option show avatar in options is enable.
With which plugin avatar is compatible?
Thank you
]]>Hello,
Really awesome plugin you have.
Is it possible if the ‘Live Chat Dashboard’ could also be accessed via shortcode??
I do not want my users to have ‘wp-admin’ access, hence I would like to create a page and place a shortcode which will pull & display ‘Live Chat Dashboard’ active chats & all, so as my users can be responding to website visitors from there.
Is this workable?
Thanks.
Helo,
I noticed that very often we hava a big delay between New Chat notification and time when conversation is actually available in a dashboard. For example i got nee chat notification at 14.00 and I tried to responde, but when i click on new pending chat in dashboard it is empty. And I can see it 1,5 hour later.
]]>Hello!
I am using your free version and after a new chat starts when I refresh the page or I close the chat window I see the old conversation again. How can I solve that ??
Thanks
Hello,
Is it possible to display the chat only on specific days of the week? Currently I can see an option to display it at a specific date interval, but the client would like to be able to not display it on the weekends, when their offices are closed. Is it possible to do this currently? If not, could you please consider this a feature request.
Thank you
]]>Below, we have some basic questions that may arise when working with Live Chat plugin.
If you don’t find the answer to your question, please post it through our ticket system. We will do everything possible to respond you within 12 hours.
If you have any suggestions, please contact us, we will be happy to hear them.
1. Q: Where I can check messages from my site visitors? Where and how I can respond to them?
A: When you activated our Live Chat plugin – in your left wordpress navigation menu have appeared two new items – Live Chat by Supsystic and Live Chat Dashboard.
In order to check messages from live chats – you need Live Chat Dashboard. Here you will be able to monitor all chats with users. It allows you to sort chats by categories – all, pending, in progress, complete, user gone, cancelled.
2. Q: can I open and start conversation with my visitors after some time delay? I don’t need that live chat appear after some delay, but I want to open chat after the specified time. Where I can do it?
A: Yes, you can. For this you need to create pre-chat trigger –
1. Go to Live Chat Settings -> Pre-Chats Triggers tab -> “Add new trigger”.
2. Set the name for trigger.
3. Choose the “Time spent on page” from dropdown list in Conditions block. Set the time delay in minutes or seconds.
4. In Actions block – check the “Auto start chat” checkbox and enter the default message for auto-opened chat. Or you can simply auto open chat without any messages – in this case, activate “Auto open chat” checkbox.
5. Save the trigger.
3. Q: I’m not able to create an agent to interact with. Is that possible only in paid version?
A: You can create agent from your free version, just go to admin area -> Live Chat Settings -> Agents tab -> “Add new agent” – https://prntscr.com/9qvf21 . Then just add required user information about this agent in opened window https://prntscr.com/9qvffm . Also – you can add agent role for any of your existing user – just select user in your WordPress admin area – and check checkbox “Live Chat Agent” on User Profile screen – https://prntscr.com/9qvg53 .
]]>Hi there, well i have in mind to do the next…
The system will have a registered users, each user will have their own page with profile info.
So, i want to implement a private chat for each user to interact with visitors.
Is that possible with your plugin?
]]>This plugin is awesome just a suggestion, I know that this plugin is intended for live chat but it would be great if there’s an option to enable users to leave an offline message without waiting for operator to start conversation. Just get the name and email address. Thanks
]]>Hey, after I update Live Chat and WordPress – the chat doesnt work anymore for the Customers on the Front-End. The Message isnt send anymore. Dashboard to Front-End works fine.
I bought the ProVersion and need a fast solution.
]]>I recently updated from 1.0.5 to 1.0.8 and I can’t find the registration options anywhere. I want to make it possible for visitors to chat without registering.
]]>This is an awesome plugin but it conflicts with the SkyVerge plugins I use on my Woocommerce sites. When I try to start a chat with those plugins enabled I get:
Fatal error: Call to undefined function wc_help_tip()
I’d love to use your plugin. Any suggestions on how to fix?
]]>Hi, congratulations for your great plugin. I just have a question. Does it have a notification when user starts the chat?… No matter if they need to log with name and email or not. I mean just when user clicks the “start chat button”.
If not it would be great , it is difficult and unproductive for the operator, having to be refreshing the chat console page all the time to view new chat requests.
Other suggestions:
.
Thanks again!
]]>i like this plugin, is good, but how do for to close chat ?
i donìt see nothing “(X) or message for close chat….
Hello,
I really love this plugin and i would like to translate this plugin to Turkish language.
So, i downloaded this plugin but lang folder has empty. Could you please send me original .po file?
Thnx