Happy users for a couple years now, but recently experiencing white screen of death when creating new post or page.
We run 50 plugins on a very busy e-commerce site and had to remove one plugin at a time to track the conflict down.
We’ve tested extensively to confirm that if we try to create a new page or post when KP Fastest Tidio Chat is active, white screen, deactivate, white screen goes away.
We have a staging environment set up if your guys want to have a look.
We’d like to keep using the plugin; however, we also need to be able to edit our site.
Hoping you can help us get this fixed.
]]>Hello,
it appears that KP Fastest Tidio Chat (KPFTC) is conflicting with Jetpack Boost. When KPFTC is enabled, admin bar is no longer displayed on top of any page.
]]>I really appreciate this free plugin but I just want people to know that I couldn’t enter cc details on frontend due to something with this plugin.
As soon as I deactivated it I could enter the card details again. Then once again I would activate the plugin and the fields would not allow any input
This is on latest version of wordpress/woocommerce
]]>Hey guys,
I just set up the plugin and put my unique code in “//code.tidio.co/gc***************************.js”, set the delay to 20000 (also kept it at default 10000) and it doesn’t do what it claims to do.
I cleared all caches, new browser, incognito etc… and each time the live chat pops up after approx. 3 seconds.
Any ideas?
]]>Hello!
We absolutely love your plugin except for it’s impact on speed. Our load times went from an average on desktops ~1.2 seconds to ~6.5 seconds and on mobile ~6.0 seconds to ~9.5 seconds.
To mitigate this we used a plugin load filter to disable all your scripts on our mobile page — which was being effected the worse. Is there anyway around this? I noticed you have 8 different requests being loaded, are all those necessary? I would love if these could be encapsulated into Autoptimize plugin.
Regards,
CMK
]]>I assume you don’t run this and the official Tidio plugin together and that the KP Fastest Tidio Chat is a stand-alone plugin?
I don’t use a Child theme – could that be the issue?
(index):932 GET https://gseonline.net/code.tidio.co/***************.js net::ERR_ABORTED 404
setTimeout(function(){document.body.appendChild(kpftcScript);},10000);
]]>I assume you don’t run this and the official Tidio plugin together and that the KP Fastest Tidio Chat is a stand-alone plugin.
Not sure if the JS script is supposed to remain in the settings box but after I hit “save” the Tidio Chat ID box reverts back to just “<script src=\”
Inspect is giving me: Uncaught SyntaxError: Invalid or unexpected token
kpftcScript.src = "<script src=\"//code.tidio.co/xxxxxxx.js\" async></script>";
kpftcScript.async = true;Getting the debug.log steadily filled with these:
PHP Warning: Use of undefined constant KPFTC_PLUGIN_SLUG - assumed 'KPFTC_PLUGIN_SLUG' (this will throw an Error in a future version of PHP) in /wp-content/plugins/kp-fastest-tidio-chat/includes/kpftc-shortcuts.php on line 39
Please advise.
]]>I recently updated the plugin, and it has all of a sudden stopped working. What can I do to resolve this issue?
]]>As default I read the “Chat with us” text also if I have changed it on tidio settings. Is it possible change this text?
Thanks in advance,
Giuseppe
Got a number of these in debug.log:
PHP Warning: Use of undefined constant KPFTC_SLUG - assumed 'KPFTC_SLUG' (this will throw an Error in a future version of PHP) in /wp-content/plugins/kp-fastest-tidio-chat/includes/kpftc-admin-footer.php on line 6
KPFTC_SLUG is defined in function kpftc_admin_style( $hook ) but that function attaches itself to admin_enqueue_scripts, which seems too late for add_filter('admin_footer_text', 'kpftc_change_admin_footer') where KPFTC_SLUG is being referred. Some code reorganization appears necessary.
For the tawk.to plugin last time I checked, you’ve added an extra field to disable loading the chat for chosen pages, according a comma-separated list of ID’s. That’s quite handy to have. Why you haven’t implemented that here?
Thanks.
Any ideas to improve this? Thank you
https://prntscr.com/sc72pi
Hi, thanks for this awesome application.
The only critique I have is, that it took me a while after instlling the WP-Plugin to figure out how to get it to work.
The settings page didn’t give me a clue, neither did the details page.
Why doesn’t the plugin come with some helpful instructions on thoses pages?
Hi,
It’s probably me, but I cannot figure out how to use this plugin.
I installed KP Tidio Chat plugin and then what do I have to do?
FAQ says find your Tidio chat code in Tidio settings. Do you mean from Tidio itself? I can’t find a chat code anywhere in the settings. The Tidio plugin doesn’t have any settings, it just links you to the web panel.
And what unique chat link is refered to?
Thanks.
]]>If I’m not mistaken you can add defer in the script to improve performance
https://prntscr.com/r2exlj