Here’s the short version:
After a few site changes (“WordPress Address (URL)” and “Site Address (URL)”), re-connecting to Keyy by scanning the QR code in my dashboard no longer works.

After some site changes, I can no longer connect to the keyy app by scanning the QR code from my dashboard, which means I cannot login by scanning the keyy wave (old way still works (username + password)).

1. Keyy stopped working after I changed “WordPress Address (URL)” and “Site Address (URL)” to use “https” (instead of “http”).
2. To be able to login, I temporarily disabled keyy by renaming its plugin folder (to “keyy_”).
3. With the keyy plugin disabled, I successfully logged in the old way (username + password).
4. Once logged in, I changed the name of the keyy plugin folder back to its correct value (“keyy”).
5. I deleted the site item in the keyy app on my phone.
6. I tried to re-connect by scanning the keyy QR code from my dashboard, but this failed. It seemed like the code was accepted, but the site never appeared in the keyy app.

How can I solve this? Keyy is very convenient (when it works).
Keyy version: 1.2.0
Keyy still works for another other site of mine, but not this one.

• This topic was modified 1 year, 2 months ago by mazqin.

Good morning,

I can’t log in to my website administrator page via Keyy. I am no longer offered to enter my login and password. There is only the QR code that appears on my login page. And when I scan it with the app, the app closes and I can’t log in. I also tried with another device: my ipad and it does exactly the same thing.

Last week it was impossible for me to receive the confirmation email after entering my username and password. Today it is impossible for me to scan the QrCode or simply to connect using the form (which no longer appears).

I also tried with the backup link I had saved, to be able to connect without Keyy, but without success.

This is my professional website and I can no longer access it.

Can you help me please ?

Thanks in advance,
Ju

I’ve used Keyy for years. It’s always worked well. But recently, it’s started doing odd things. I’ve had to deactivate it via FTP (by renaming it) so that I can log in normally.

I tried using the bypass link – says username and password are incorrect. But if I disable it, then the username and pass are clearly correct as I can log in.

For a number of months before this, keyy would scan the barcode, log me in, then say call failed. But it was logging me in just fine. So I don’t know if the two things are connected. Plugin is the latest version – according to the updater.

Version: 0.9.0

Would love to get it working again, so any help would be appreciated.

I placed an order and ordered too many licenses how do I get a refund. Not sure how to get a hold of anyone on this.

Good day,

I have been using Keyy as a two-step authencitator to login onto the backside of my website. It worked great! For two weeks I am unable to login using the app and therefor I dont have access to the backside of my website anymore.
The app shows me the message: You have not yet connected Keyy to this website.’

I cannot login to use the plugin to reconnect the app.

Could anyone help me on this matter?

• This topic was modified 3 years, 2 months ago by juliangr.

Hi, I have the following error showing at the top of my admin page – Can any one help? No problems logging in or out with Keys, but Keep seems to be the cause?

Notice: register_rest_route was called incorrectly. The REST API route definition for keyy/v1/ping/? is missing the required permission_callback argument. For REST API routes that are intended to be public, use __return_true as the permission callback. Please see Debugging in WordPress for more information. (This message was added in version 5.5.0.) in /home/customer/www/robingoodlad.com/public_html/wp-includes/functions.php on line 5535

Notice: register_rest_route was called incorrectly. The REST API route definition for keyy/v1/get_version/? is missing the required permission_callback argument. For REST API routes that are intended to be public, use __return_true as the permission callback. Please see Debugging in WordPress for more information. (This message was added in version 5.5.0.) in /home/customer/www/robingoodlad.com/public_html/wp-includes/functions.php on line 5535

Notice: register_rest_route was called incorrectly. The REST API route definition for keyy/v1/connect/? is missing the required permission_callback argument. For REST API routes that are intended to be public, use __return_true as the permission callback. Please see Debugging in WordPress for more information. (This message was added in version 5.5.0.) in /home/customer/www/robingoodlad.com/public_html/wp-includes/functions.php on line 5535

Notice: register_rest_route was called incorrectly. The REST API route definition for keyy/v1/disconnect/? is missing the required permission_callback argument. For REST API routes that are intended to be public, use __return_true as the permission callback. Please see Debugging in WordPress for more information. (This message was added in version 5.5.0.) in /home/customer/www/robingoodlad.com/public_html/wp-includes/functions.php on line 5535

Notice: register_rest_route was called incorrectly. The REST API route definition for keyy/v1/login/? is missing the required permission_callback argument. For REST API routes that are intended to be public, use __return_true as the permission callback. Please see Debugging in WordPress for more information. (This message was added in version 5.5.0.) in /home/customer/www/robingoodlad.com/public_html/wp-includes/functions.php on line 5535

Notice: register_rest_route was called incorrectly. The REST API route definition for keyy/v1/get_fresh_login_token/? is missing the required permission_callback argument. For REST API routes that are intended to be public, use __return_true as the permission callback. Please see Debugging in WordPress for more information. (This message was added in version 5.5.0.) in /home/customer/www/robingoodlad.com/public_html/wp-includes/functions.php on line 5535

Notice: register_rest_route was called incorrectly. The REST API route definition for keyy/v1/logout/? is missing the required permission_callback argument. For REST API routes that are intended to be public, use __return_true as the permission callback. Please see Debugging in WordPress for more information. (This message was added in version 5.5.0.) in /home/customer/www/robingoodlad.com/public_html/wp-includes/functions.php on line 5535

Notice: register_rest_route was called incorrectly. The REST API route definition for keyy/v1/sso/session_status/? is missing the required permission_callback argument. For REST API routes that are intended to be public, use __return_true as the permission callback. Please see Debugging in WordPress for more information. (This message was added in version 5.5.0.) in /home/customer/www/robingoodlad.com/public_html/wp-includes/functions.php on line 5535

Hello

My name is Vasileios Tyrmakidi and here is what happened

1) truth the registration process, account was created with a error caused email
2) in my account on your site I corrected the email and resend email confirmation and confirmed
3) I could successful login on admin and on your site
4) I tried to add a second site on my account, it was not possible
5) now I get the message public key mismatch
6) I have a backup but can not use it

My explanation of this is that

the whole error is caused truth the registration process with the error caused email and it caused to export a broken android app key

it is that my android device not correct recognized is from your app

I get the message to contact you if I want to use my existing account so I do so

Could you help to use my existing account?

I would like to enter in my existing account more websites I was not able

thanks for your help

Vasileios Tyrmakidis

Added a site that I joined and every time I try to login it says call failed contact support; I have tried importing the settings and wiping account and device and it keeps happening

Hi,

I can’t login anymore.
Yesterday I renewed my Keyy account, by making a new one (with another emailaders). I deleted the old one. Now I can’t login anymore. What can I do?

Kind regards,
Iris

I have 5 websites linked to Keyy. They used to be working fine until today. On the backend of the WordPress website, it says that I am connected, but when I try to login on the front end, it says that my website is not connected. I am not sure what I am doing wrong. To get back into my website, I have to disable the plugin via ftp. Any help or processes that I can try is appreciated.

Sincere apology for not looking after queries raised here in forum for Keyy Plugin.
If you are facing any issue with Keyy, please post your question in a new topic.

Also if you have any suggestion or feedback, please let me know.

Thanks and Regards
Ankur Chauhan

I’ve been trying to log in to my site after a back up restore from trying to fix another issue. key works initially, I get the green login call successful notification, and then an error message pops up saying “unexpected response received”. My phone then goes red and says call support, which isn’t helpful as I can’t find a phone number.

I can’t login to my site any other way, I have tried logging in with a password, but I then get a message saying I have set the site to log in with Keyy only. So how do I get back in to my site?

I want to add keyy login scanner on custom page.
I have added keyy js to it but form is not rendering on custom page.

Thanks
Aangi

hello i havve keyy premium and no one has returned my emails in regards to sucurri blocking the ip of keyy

Hello,

I wiped my phone because of malware without thinking of exporting my keyy first. Nor do I have a backup. My website is https://www.teachinggeeks.com. Am I screwed? Help! I cannot access my site.

“Your account is not yet validated. Follow this link to re-send your validation email.”

I can’t complete registration.

He is not in spam and tried on several emails for over an hour. How should I contact you? There is no email for you.

I have a site that uses Keyy login, and it works without issue between my Samsung devices. I tried to add another user to the Keyy login, so that she can do work on the site that I built for her, but when she downloaded the app on her Iphone, it didn’t allow her to log in on her laptop, but instead, directly on her phone. On top of that, once I clicked disconnect to let her scan the code with her phone, so that she could be connected, the login scan option for that particular site disappeared completely from the app on my phone, leaving me with no way to login myself, until I scanned the code (that was on her phone screen) with my phone. I was not able to log in while she was logged in, either. I have since given her a username of her own, but I don’t see any instructions for enabling multiple users at once. It only says “have users log in”. I don’t have premium, but would like to get some instructions on how to manually add users so that both of us can log in without issues, and easily edit the content on my site. How can I do this? Thanks!

I HOPE YOU WILL SAY YES…:)

apparently the QR codes do not work anymore, maybe a WP update broke something.

considering the issue also exists on the Keyy homepage I doubt that it’s an issue of my WP Blog.

Please note (September 2019) that this plugin is no longer part of the “Updraft” family; it is no longer maintained or supported by the team behind UpdraftPlus, WP-Optimize, MetaSlider, etc. Its new maintainers and owners are Nexist – (https://nex.ist / https://au.linkedin.com/in/anshul-malhotra ). We wish them well and look forward to seeing them take Keyy to the next stage in its hopefully long and fruitful history!

(Please do not submit replies to this sticky post – for all support issues, please open a new topic).

Hi,

When I use the “normal” wp login and I close my browser, I am not logged in anymore: next time I go to my site the password is asked again. This is not the case after installing Keyy and loggin in with Keyy. Is this standard or am I doing something wrong?

thanks !

Hi

I have translated Keyy into Dutch
Within the WordPress login screen I still do have an English line
Don’t have Keyy setup? Login below / Ontdek meer
The line is translated in WordPress
Don’t have Keyy setup? Login below Heb je geen Keyy setup? Log hieronder in
Regards,
Peter

Hi

After installing the plugin I noticed errors in my logs

[15-Aug-2019 14:32:32 UTC] TFA: Beginning attempt to port private key encryption over to openssl
[15-Aug-2019 14:46:47 UTC] miniOrange Two Factor Plugin Activated
[15-Aug-2019 15:08:59 UTC] PHP Notice: Undefined variable: user in /home/psmits01/domains/psmits.com/public_html/wp-content/plugins/keyy/includes/rest.php on line 126
[15-Aug-2019 15:08:59 UTC] PHP Notice: Trying to get property of non-object in /home/psmits01/domains/psmits.com/public_html/wp-content/plugins/keyy/keyy.php on line 1259
[15-Aug-2019 15:08:59 UTC] PHP Notice: Trying to get property of non-object in /home/psmits01/domains/psmits.com/public_html/wp-content/plugins/keyy/keyy.php on line 1276
[

The plugin is activated and working, but thought I would let you know there is a possible breakdown

This is really bizarre! I don’t see any way to scan the Keyy moving or QR code. Where is the camera screen in the iPhone App? All I see a camera to add a site but it doesn’t work to login. I thought there was supposed to be a camera icon in the top left but there is nothing. Please advise.

Thanks

How can I log in with Keyy while using the WordPress iPhone app (https://itunes.apple.com/us/app/wordpress/id335703880?mt=8)? When I try adding my site that has Keyy enabled, it shows me the regular login prompt and my username and password do not work. I would expect this (since they should be replaced by the Keyy 2FA), but I don’t see a workaround for authenticating with Keyy.

Hi, it seems that you have brexited the comparison table in this page, it is different than the one in the home page as it is missing the 3rd line.

Hi,

I love your plugin, at least what I could read. However, I have not been able to prove it effectively. I have several websites under construction where I would like to install this plugin (its Ultimate plan) but on the one hand I use Elementor Pro to create a personalized login form more integrated to the themes and on some other website I use modal windows for the login. There are short codes or another way that I can integrate you plugin?

Thank you

Hi, I installed KEYY on 2 of my sites to test and evaluate.
On the one mentioned above it did not work as the proposed user at the bottom – was only a part of the full username- I don′t know why this happened.
When I scan the code and try to login and choose the proposed user it does not work(of course) but if I enter the correct user using the keyboard, it still does not work. After 3 attemps I am being locked out (a function in the plugin Wordfence I use)

Now I can′t log in neither manually the old way OR using KEYY, and it is VERY frustrating
Note- that I am not using the default URL for login

I’ve been messing around with htaccess and managed to stop Keyy working.

Also sorted now, but the Android app throws an error about REST API might be disabled & “please” is spelt wrong in the error message.