Hi!
I′m installing the plugin for first time. I have already create ostickets database and running ok.
On configuration screen, I′m asked for Default Department on Contact Page: next to this option is a dropdown with only the option “select a department”.
Which is the way to create the departments into the plugin?. I already have my departments in osticket database…
Thanks!
]]>I have osTicket setup on my server to use email piping. Will that cause problems with the plugin?
]]>Hello , when I have two problems:
1- when I access as logged user, I obtain the form to create the ticket (with captcha), but when I click submit, I obtain a blank page and the ticket is not created.
2- When I access to the page that contains the form as guest, the page is blank and doesn’t contain the form.
I can create a ticket only in the page panel administrator of wordpress under tickets/create ticket
]]>Hello @key4ce !!
Well pretty much as the subject header says: “Does OSticket have to be on the same server as WP?”
We have WP on one server and the helpdesk on another server /domainname.
Will this work?
Also you mention pro version – is there a page where one can view if and all the features?
Thanks!
Kind regards
AngryWarrior
Hi, can you please tell me if this plug-in is working or dying?
Why do I ask? Well there are numerous posts here that are not answered or have delayed answers or have complaints.
I am very interested in the plug-in; including the additional purchased extras, but I will not invest my money if there is no support.
I’m using WP version 4.8.1 and Osticket version 1.10. But I have the following problems:-
Will not allow attachments in the back-end or frontend, states I have to install the attachment plug-in in Osticket, I have done this X 5, attachments work fine in Osticket and directory permissions are correct.
Trys to reference dept_name and dept_id even though these tables do not exist in the database, changing the version used does get rid of this, but then doesn’t reflect the version I am using? I’ve also added the columns in the database and copying values from id & name, which also gets rid of the issue.
]]>Good Afternoon,
The plugin works great, however is there anyway to allow Agent login via WordPress? It would be a cool feature to allow Agents to manage tickets without having to log into the Agent portal.
Please advise,
Thanks!
]]>Hi,
I could not make it work with version 4.8 of WP.
Are you forecast of the new release?
The plugin is not sending out an email once a new ticket is created in the WordPress front-end using the form generated by the shortcode.
Using the plugin version: 1.4.0
Using WordPress version: 4.8 although it already did not work in WordPress 4.7.5
If i try to install this plugin i have some errors and plugin can’t be installed:
Warning: extract() expects parameter 1 to be array, boolean given in /var/www/intranet/wp-content/plugins/key4ce-osticket-bridge/ost-bridge.php on line 174
Notice: Undefined variable: username in /var/www/intranet/wp-content/plugins/key4ce-osticket-bridge/ost-bridge.php on line 175
Notice: Undefined variable: password in /var/www/intranet/wp-content/plugins/key4ce-osticket-bridge/ost-bridge.php on line 175
Notice: Undefined variable: database in /var/www/intranet/wp-content/plugins/key4ce-osticket-bridge/ost-bridge.php on line 175
Notice: Undefined variable: host in /var/www/intranet/wp-content/plugins/key4ce-osticket-bridge/ost-bridge.php on line 175
Warning: mysqli_real_connect(): (HY000/2002): Can’t connect to local MySQL server through socket ‘/var/run/mysqld/mysqld.sock’ (2) in /var/www/intranet/wp-includes/wp-db.php on line 1538
Deprecated: mysql_connect(): The mysql extension is deprecated and will be removed in the future: use mysqli or PDO instead in /var/www/intranet/wp-includes/wp-db.php on line 1568
Warning: mysql_connect(): Can’t connect to local MySQL server through socket ‘/var/run/mysqld/mysqld.sock’ (2) in /var/www/intranet/wp-includes/wp-db.php on line 1568
I think that functions called from wp to install are broken in the new release. Anyone with same problem?
]]>Hello,
I have installed the v1.9.15 from the german site. –> https://osticket.com.de/downloads.php
Now I have big problems in wordpress. I have all tickets in the list, but there is no content in the tickets.
Is my problem the v1.9.15 or the german version? Or both?
When the v1.10 of the german verion is stable, so I update to this.
Greez
Phil
After upgrading osTicket and “Key4ce osTicket Bridge” all the users unable to upload attachments during ticket creating as shown below but on reply message the users able to upload the attachments!!!
I am getting a strange behavior when testing this plugin. Here are the conditions for replication.
1. New user creates ticket
2. Ticket is generated and updates appropriately
3. User selects ticket to update it with a forgotten piece of information
4. When hitting post, the user receives either a blank page, or the following error in debug mode.
ERROR:
Fatal error: Uncaught exception 'phpmailerException' with message 'Invalid address: (setFrom) ' in html/wp-includes/class-phpmailer.php:1023 Stack trace:
#0 html/wp-includes/pluggable.php(352): PHPMailer->setFrom('', 'Markland Recove...', false)
#1 html/wp-content/plugins/key4ce-osticket-bridge/includes/postreplymail.php(206): wp_mail(NULL, 'Ticket ID [#759...', '<div style="dis...', 'From: Markland ...')
#2 html/wp-content/plugins/key4ce-osticket-bridge/osticket-wp.php(94): require_once('/home1/markserv...')
#3 html/wp-content/plugins/key4ce-osticket-bridge/ost-bridge.php(99): require_once('/home1/markserv...')
#4 [internal function]: addtemplate('', '', 'addosticket') #5 html/wp-includes/shortcodes.php(345): call_user_func('addtemplate', '', '', 'addosticket')
#6 [internal function]: do_shortcode_tag(Array)
#7 html/wp-includes/shortcodes.php(223): preg_replace_ in html/wp-includes/class-phpmailer.php on line 1023
I’ve done some looking around it seems that the plugin is sending the wrong email address to the phpmailer but I can’t figure out exactly where that is being generated on the resubmit.
Anyway, thanks for continuing this project and good luck with your new website, it’s coming along nicely.
PS – your link to purchase a license for this plugin is currently broken on your new website.
Thanks,
Brian
I am getting “Can’t select database” after upgrading to latest version.
]]>Hi,
Thanks a lot again for coming up with the 1.10 compatibility so soon. I have been testing it for my site and it works fine for me till now.
But the only thing that I have seen go wrong is when I post a reply it does get saved but the page goes blank. I tried it on the basic theme(twentysixteen) and it was a problem even there.
Do you happen to know what might be the reason for it to not work?
Thank you once again for this plugin!
]]>Hi,
I liked the nuity of this plugin.
There are 6 page template images at the root of the plugin. Would you like to know how to create these pages to work together with WP?
Thanks
kklo
Hi,
Do you intend on adding v1.10 compatibility to this plugin? I see it hasn’t been updated in a while now so I’m just curious if the project is still active or if you’ve dropped it.
Thanks for your reply.
Celtic
The user text editor does not work properly ??
]]>I’ve got the plugin integrated into my site and OS Ticket site. When tickets are submitted using the form on my wordpress site, they are getting created and logged, but not assigned to the agent associated with the selected help topic.
Is this a known-issue with entering tickets through wordpress plugin. Where can I begin with troubleshooting why tickets aren’t getting auto-assigned to agents based on the rules I’ve configured in OSTicket.
]]>I have some problems by using [addoscontact] without user login.
WordPress: 4.6
Key4ce osTicket Bridge: 1.3.3
OsTicket: 1.9.14
It does not show the contact form. When I’m login as admin, it shows Create ticket only
]]>hi just wandering if this will work with osTicket v1.9.14 that has bin Released on June, 11th, 2016 i see on the page that your addon only works with osTicket 1.9.3 – 1.9.12
]]>just wandering if support will be coming for v 1.10 ?
devs are saying that v1.10-RC.2 is stable enough for production use see: https://osticket.com/blog/122
Hi,
where set number of displaying tickets in ticket list (like display all tickets)?
Regards
Laszlo
Hi,
how to possible order the ticket list based on Priority?
Regards
Laszlo
Hi guys, i discovered your plugin couple of hours ago. The config and deployment in wordpress is really great, even the translation process is very easy.
My only problem is that the line “To best assist you, please be specific and detailed in your reply.” can’t be translated, i mean, my po file have this phrase translated to spanish but when i upload the mo and po file to my server, that line doesn’t show the text in my language, only in english, its the only line with this weird problem.
Do you know how to get this working? Many of my clients doesn’t know english at all.
BTW, if you need help with the spanish translate i can help you sending you my po and mo file configurated to es_MX or es_ES languages.
]]>On the create ticket page, just above Priority is a dropdown for Categories. I am not sure what that is or where it is pulled from. Can someone point me in the right direction? Thanks.
]]>I’ve noticed a slight issue with the listing of departments on the plugin side. Under the department I have Support. Under the Support department I have the following help topics listed on the plugin create ticket page:
General Questions
Software
Product 1
Product 2
Product 1 and Product 2 are child help topics of Software. When I view this in osTicket I see the following:
Billing
General Questions
Software
Software / Product 1
Software / Product 2
It seems as if the plugin is not recognizing that Product 1 and Product 2 are child help topics of Software.
]]>When I enable:
Enable Helptopic on Contact Page
Enable File Attachement on Contact Page
These options do not show up on the contact page.
I am using osticket v1.9.14 (8b927a0)
]]>Hi,
I create tickets on behalf on users who call in and I would like to be able to select and create a new user from the front end. How can I get the “Select User Type” when I create a new ticket in the front end and if user is not on the list then I get a pop up to enter new user information into OSTicket.
Is this possible?
]]>I would like to provide Danish translation. Please instruct in how to do that.
]]>Hello,
i install osticket in Italian but on wp, user page is in english. I like to translate in italian.
In wp>key bridge setting, I set to upload file but don’t show.