Hi,

Last week ( 27/07/2023 ) we had an online order request for 35€.

In our system (WooCommerce backend) it showed the order was cancelled.

We were notified from the customer that his bank ( BoC ) has captured the amount of 35€. Looking at the JCC gateway the amount was indeed captured ! We just gave the refund to the customer.

Could you please check into this since it is a serious issue and needs to be resolved ASAP.

Thank you so much in advance!

Hi, I am trying to activate the JCC payment gateway and it gets back to deactivated with the following error ‘currency_exp cannot be null or empty’. How can I fix this?

Thank you!

Guide me how i can able to implement direct method to send credit card details in merchant side along with product details in checkout page ?

Fatal error: Uncaught Error: Class 'WC_Admin_Settings' not found in /home/wp_d6qz8p/gabriellaphilippou.com/wp-content/plugins/jcc-payment-gateway-for-wc/class-wc-jcc-plugin.php:45 Stack trace: #0 /home/wp_d6qz8p/gabriellaphilippou.com/wp-includes/class-wp-hook.php(307): WooCommerce_JCC_Payment_Gateway_Plugin->init('') #1 /home/wp_d6qz8p/gabriellaphilippou.com/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(NULL, Array) #2 /home/wp_d6qz8p/gabriellaphilippou.com/wp-includes/plugin.php(474): WP_Hook->do_action(Array) #3 /home/wp_d6qz8p/gabriellaphilippou.com/wp-settings.php(450): do_action('plugins_loaded') #4 /home/wp_d6qz8p/gabriellaphilippou.com/wp-config.php(80): require_once('/home/wp_d6qz8p...') #5 /home/wp_d6qz8p/gabriellaphilippou.com/wp-load.php(50): require_once('/home/wp_d6qz8p...') #6 /home/wp_d6qz8p/gabriellaphilippou.com/wp-blog-header.php(13): require_once('/home/wp_d6qz8p...') #7 /home/wp_d6qz8p/gabriellaphilippou.com/index.php(17): require('/home/wp_d6qz8p...') #8 {main} thrown in /home/wp_d6qz8p/gabriellaphilippou.com/wp-content/plugins/jcc-payment-gateway-for-wc/class-wc-jcc-plugin.php on line 45

Hi there,

We noticed a typo on the checkout page; it reads Procceed instead of Proceed.

Could you help with this, please?

Hi,

I am using the latest version of the plugin.

I entered the correct merchant id, password and acquirer id.

I also unchecked the test mode.

When i try to perform an order, i am getting the below error message:

Order ID: (7518) failed due to “3DS Lookup has failed”.

Any idea how i can resolve this?

Thank you in advance!

Hello,
I get this error message:
Response Code: Declined
Reacone Code: 11 – Authentication Failed (Signature is wrong)

What can be wrong? What changes have i to do?

Thank you in advance,
George P

Hi,

When you click on:”Procceed to JCC Gateway”

The below information comes up

Pay for order
ORDER NUMBER:
3032
DATE:
11/11/2020
TOTAL:
€49.00
PAYMENT METHOD:
Credit/Debit card

There is no place for the customer to put card details to procceed with the payment.

Please help

Hey when the order has failed status with a reason incorect CVV for a example then when the order comes back and is successful from jcc the status is still failed and the reason description is Duplicate Order Id
Im using the latest version of the plugin

Simple and nice plugin, but having couple of issues with some orders:

First Error:
This happens frequently.
“Order ID: (wc_order_xxxxxxx) failed due to “Duplicate Order Id”. Order status changed from Processing to Failed.”

What happens is i receive two payloads from JCC response on the same order which intern shows the order as faild with teh above message, in the JCC backend i see the payment only went through once.

Second Error:
This happens more rarely, but the response payload shows multiple failed attempts of transacting, and a failed order, but infact the transaction went through once and we never recieve a responsee_code=1

It would be cool to resolve these issues
-G