The file output from /woocommerce-help-scout/assets/js/frontend/image-uploader.min.js is not minified. Please minify this.
]]>Line 358 should be changed from:
public function create_conversation_by_email( $subject, $message, $customer_id = 0, $customer_email, $filedata = '', $user_id = 0 ) {
to
public function create_conversation_by_email( $subject, $message, $customer_id, $customer_email, $filedata, $user_id ) {
You cannot call this function without declaring all of the params so it would have no effect on its functionality.
Without this fix, PHP 8.0 will throw this warning which tends to have a nasty impact on the layout.
]]>Good afternoon,
Since installing the Beacon on our webstore the speed has gone down drastically. Is it correct we still need to add code to the footer script to make the beacon visible?
What does the plugin do? Is it correct we need both the plugin and the manual code?
Also Google Page Speed mentions we should not use document.write(). It says that external scripts that are dynamically injected through ‘document.write()’ can cause huge delays in site loading speed.
We inserted the following script through our Genesis framework.
Footer Scripts
This code will output immediately before the closing </body> tag in the document source.
<script type=”text/javascript”>!function(e,t,n){function a(){var e=t.getElementsByTagName(“script”)[0],n=t.createElement(“script”);n.type=”text/javascript”,n.async=!0,n.src=”https://beacon-v2.helpscout.net”,e.parentNode.insertBefore(n,e)}if(e.Beacon=n=function(t,n,a){e.Beacon.readyQueue.push({method:t,options:n,data:a})},n.readyQueue=[],”complete”===t.readyState)return a();e.attachEvent?e.attachEvent(“onload”,a):e.addEventListener(“load”,a,!1)}(window,document,window.Beacon||function(){});</script>
<script type=”text/javascript”>window.Beacon(‘init’, ‘bab065bb-32ef-4ca6-9a70-ed9f1884fbc6’)</script>
Looking forward to your reply.
]]>Hello,
I installed the form via the shortcode, is it possible to change the fields at all? I’d like to change the placeholder inputs and input titles.
Thanks!
]]>Hello,
A recent update to this plugin is causing multiple php notices with this message per second. Any updates in the works?
]]>Please update the changelog. The plugin is now on version 6.4, but the changelog has not been updated since version 5.0. Thanks.
]]>Hi – looking forward to trying out the plugin, unfortunately the link in the settings page for shortcode information etc. appears to be dead: https://docs.wphelpscout.com/collection/166-help-scout
Appreciate any guidance on where I can find this documentation.
Thanks!
Hi,
when deleting a user in wordpress the associated conversations are not deleted.
Is there something stored in wordpress we could remove?
Visible: delete user, create user with same email address -> customer can see their old helpscout history?
If this dynamically reads from helpscout it would be fine, if it stores info in wordpress tables it should delete them on user deletion.
]]>Hey guys,
Great little plugin here. Is there a way to hide closed tickets from appearing? Also, any plans to add search capabilities in the future? When you have a lot of tickets, it get’s hard for customers to sift through and find the right ones.
]]>Hi,
Whenever I add the Beacon code into the plugin settings and then try to save, I get an error – “403 Forbidden Access to this resource on the server is denied!”
The beacon code I’m adding is straight from the HelpScout website…
<script>!function(e,o,n){window.HSCW=o,window.HS=n,.....document,window.HSCW||{},window.HS||{});</script>
Here’s a screenshot of the error: https://cl.ly/1i1s0X3v343D
Hoping you can help.
Thanks.
]]>We are seeing a warning notice when using the plugin. Can you take a look and see what you can do about fixing this up please?
“NOTICE: wp-content/plugins/help-scout/controllers/_Controller.php:128 – Undefined variable: fereq”
]]>Hello and good day, I hope all is well.
The question I have for today. My hosting company is about to upgrade the PHP to version 7. I had run a test and I have received the warning I had pasted below. Please let me know what you suggest I do. Thank you for all your hard work and have an amazing day! ??
—————————————————————————————————————————————————-
FOUND 0 ERRORS AND 1 WARNING AFFECTING 1 LINE
—————————————————————————————————————————————————-
161 | WARNING | Function name “__v_build_message” is discouraged; PHP has reserved all method names with a double underscore prefix for future use
—————————————————————————————————————————————————-
FILE: /nas/content/live/mmt/wp-content/plugins/help-scout/HelpScout_Desk.php
————————————————————————————————————————————————–
FOUND 0 ERRORS AND 1 WARNING AFFECTING 1 LINE
————————————————————————————————————————————————–
61 | WARNING | Method name “HelpScout_Desk::__” is discouraged; PHP has reserved all method names with a double underscore prefix for future use
————————————————————————————————————————————————–
Hello,
I want to change beacon color & icon. I tried for that but it not work.
I tried below code:
<script>
HS.beacon.config({
color: ‘#000000’
});
</script>
but it not works.
How can I change Beacon color & icon?
Help me.
Hello,
When installing this plugin it installs 2 plugins. One called “Help Scout” and another one called “Help Scout Desk”….
Furthermore no page like you refer to with your instructions to:
“View the new settings page within the admin to configure”
Please advice here…
]]>Hi,
I’m trying out this plugin at the moment.
Nothing appears in my settings or tools menu in my WordPress admin. Should something be there? If not, do I just place the shortcodes on a particular page?
Does this require the HelpScout API, same as your other Help Scout Desk plugin?
Regards,
Aidan Sweeney
]]>