Rating: 5 stars

So far the plugin is working great and the support from Gelato is fantastic

Rating: 5 stars

Im setting up a new shop and so far the plugin is great. I find it is best to create the product (variable in my case) in Gelato, not in Woocommerce. It is alot quicker and easier that way. The way the mockups are created is awesome and the pricing is really intuitive.

Im using it together with a swatches plugin for a better front end UI. Only thing Im missing is some options to change the attribute order and default.

So don’t let the low rating of others fool you, it works great.

Rating: 5 stars

Exceptional customer service, easy to use plugin works very well

Rating: 5 stars

I was surprised when I saw the overall bad rating for this plugin – I’m working with Gelato for about 2 years now – and I used their Woocommerce plugin from the start – so far I have been very satisfied with it!

However, I’m not a huge e-commerce store – I only offer a few poster variations with custom designs, so I’m probably not able to give a thorough review for the plugin and every functionality there is. But I wanted to take the opportunity to express my personal satisfaction with Gelato and the plugin. I never had any major issues with both and so far it had just been “smooth sailing”. ??

If I encounter any bugs or issues (and that doesn’t happen often), I usually mail Gelato support and they are always helpful. The same is true for any issues with the products (e.g. damages/printing issues) – in my case posters. There are probably less then 5% complaints from customers (most of them aren’t even Gelato’s fault, like damaged on transport) and Gelato usually sends a replacement right away, once I report the damage/quality issue.

I rely on reviews a lot myself, so: if anyone is reading this and is on the fence: just give them a try! ??

Rating: 5 stars

I tried Gelato despite the poor reviews, and I am very pleased. It integrated seamlessly and is very easy to use.

They could do with adding some more products, as competitors so have a bigger selection, however I will stay with them based on my experience.

Rating: 1 star

Installed the plugin and literally minutes after my website has crashed. not a good first impression

Rating: 1 star

Constant problems with orders not syncing or being days delayed, no update since months, no compatibility with HPOS and still not updated from Legacy Rest API. Now it’s completely broken and I can not even connect my store anymore with some random error message.

• This topic was modified 2 years, 6 months ago by regedy1.
• This topic was modified 3 months, 2 weeks ago by regedy1. Reason: constantly running into issues and no fixes for months

Rating: 4 stars

Overall this plugin works well with my website. There’s some superficial issues and some QOL things that should be updated but, not worth a 1* rating for just those.

QOL improvements:

• pricing page (on their websites side) has no option to set all your prices at once, only to apply the same profit margin for all shirts. XL, XXL and XXXL shirts cost extra, so if you apply the same profit margins you end up with uneven ugly prices.
• Pricing page (on their websites side) has a really bad memory leak, each consecutive visit (without a hard ctrl+f5 refresh in between) will slow down the pricing page more and more. Eventually you will have to wait as long as 15 seconds per price. Due to the way their variations are set up, it’s even worse because of the gross amount of fields you have to enter due to the amount of variations.
• Variations get set up as individual variations within your WooCommerce store, which is bad for various reasons, First of all that your product image doesnt get switched to the correct variation upon color selection but, the visitor has to select BOTH color AND size for it to switch image. Another issue with this is that it slows down your site, as it uploads multiple of the same images for each variation (eventhough they would be the same image for ALL sizes as long as they are of the same color).

  The way it’s currently set up:
  Red – S,
  Red – M,
  Red – L,
  Red – XL,
  Red – XXL
  Blue – S,
  Blue – M,
  Blue- L,
  Blue – XL,
  Blue – XXL

  While it should be:
  Red – S, M, L, XL, XXL
  Blue – S, M, L, XL, XXL

• Shipment tracking is a really nice addition to have. The only issue is that they don’t communicate the track n trace code until they have sent the product, which generally takes 2 days.
  Why is this an issue? Well, the Track and trace code is already available mere minutes after the order has been approved. There is no reason for them to delay this communication to the client.
  This is because it doesn’t get triggered until the status “order complete” Which in turn only gets triggered as soon as the status in your Gelato dashboard jumps to “Shipped”.
  What should happen is that sending the track and trace gets triggered upon a change in it’s specified field (a change to the Track and trace code field).

Superficial issues

• Print quality can vary heavily. Some of their most expensive “Organic” products have the shittest print quality due to their materials and texture. The image on the 30-40ish euro Organic hoodie has completely dissapeared after 3 washes and 4 weeks of time. The 9euro non-organic 100% cotton shirts still have their prints with no signs of wear after 4 months of regular wear and the resulting amounts of washes. Test everything you want to sell thoroughly yourself before offering them up if you don’t want to suffer reputation/monetary damage.

• This topic was modified 2 years, 7 months ago by yvankarman2.

Rating: 1 star

I can’t sync anything. Please make it work.

Rating: 1 star

If you like service that dont work.. and support from indian “not educated people”… Go use Gelato.. Your print will arrive in just 10-12 days ??

• This topic was modified 2 years, 8 months ago by gustavdk.
• This topic was modified 2 years, 8 months ago by gustavdk.

Rating: 1 star

Lack of support. – Days of writing back and forward.
Platform is failing multiple times a day.
Product isn’t synced properly every time , so you have to go back and redo almost once or twice every day.

DELEVERYTIME IS: 7 – 12 DAYS! Sometimes longer! Shippingrates can cost up to: 50$

Im stock with gelato after months of preparation and almost 200 products in.. My advice , find another solution IF you dont want to get an bad headache and use multiple hours with translate support ??

• This topic was modified 2 years, 9 months ago by Christoffer Ohlsen.
• This topic was modified 2 years, 9 months ago by Christoffer Ohlsen. Reason: Gelato is shifting like waves !