Hi, can you tell me what happens when a user cancels the booking? Do the points get removed automatically?

Thanks

(Follow up – ignore, i just saw previous question).

• This topic was modified 1 year, 7 months ago by thedesignpeople.

Hi,

I’m hoping to use GamiPressI and GamiPress + Amelia Add-on to create a loyalty scheme for our future customers. So that when their customers book they are awarded a coupon for one free haircut.

However, I have the following questions….

1. How do we deduct points if an Amelia Customer cancels their appointment/event OR an Amelia Employee/Manager Rejects/Cancels the customers appointment ahead of time. Can you explain how this could work?

(If it isn’t possible could you kindly add a new “When” trigger that lets us select “Appointment was rejected…” or “Appointment was cancelled…”? That way we can deduct awarded points and in the email it can explain why the point was deducted.)

2. Where do points get displayed within Amelia? I don’t see any mention of points in the booking widget (I’m using the widget titled “Step-by-Step Booking Form 2.0”) or the my account customer panel. Also, no points are shown in Amelia > Customers. Are there GamiPress shortcodes we need to add to the page so Amelia Customers can see their points once they login via the Customer Panel?

(I can see my auto points count up as a customer books appointments, just importantly there is no mention of this in their Amelia account panel or when they complete a booking.)

3. How can Amelia Customers redeem their points for a free haircut. Let’s say you need to book and pay for 10 appointments and your 11th appointment is free. How do we set that up? Which add-ons, if any, do we need?

I look forward to hearing from you regarding the above.

Oliver