Rating: 1 star
I’ve purchased the premium edition of Gallery Bank in 2016. It was a one time fee back then. In 2020, I’m trying to update my plugin, and it will not update via the wordpress backend. It simply redirects me to the techbanker website.
I suspect this is an issue when they changed their subscription options and price tiers.
My request was simply for a link to download the necessary files to update my plugin and I am getting no response. I included my purchase confirmation from 2016. I’ve followed up 3 times over the course of a week and no response. I guess they simply don’t care about a paying customer. This is very disappointing.
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I have used this plugin for years and it is a better gallery than what I’ve found with the more popular products out there. However, one year ago support stopped and the plugin is throwing codes and is not working properly. Until they update and start fixing problems, stay away. If they will come back and make it compatible with up-to-date wordpress etc., it’s an awesome product when working properly.
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I have the paid version and my user role is administrator. It doesn’t let me access the plugin settings.
I have paid and haven’t received a response from support for over a week.
Very bad, very unhappy with the deal.
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These guys are a bunch of scammers! We fell into their trap a year ago when we purchased a set of plugins that did not work. We received no help from them… or refund. Then a year later, yesterday they managed to charge us again and have refused to refund the funds. They are located in some obscure country and there is no way of really contacting them, reversing the charges etc.
DO NOT USE THESE PLUGINS
How they are still listed in the WordPress plugin directory we will never know.
]]>Rating: 1 star
“You will never find a more wretched hive of scum and villainy”
These plugins are a mess! Nothing worked properly, then after we cancelled over a year ago, they still managed to charge our account again. We looked at the company and they are based in Estonia? Wow, good luck if your a real business with real issues in the US and First World countries.
We do a review of top plugins and services on our blogs and YouTube Channels, we also review some of the worst plugins and companies to watch out for! Guess who is going to be featured with an inside look into the business and real reviews…?
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No answer from support. Plugin is not working.
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Doesn’t work on the latest version of WordPress + Divi. I upgraded my WordPress and all my galleries broke. I replaced them in the updated version of Gallery and it still doesn’t work. No titles/images appear.
]]>Rating: 5 stars
I purchased the Gallery Bank Business Edition Wednesday and have spent at least 10 hours trying to install it. I’ve opened up 2 tickets but other than those annoying auto responses, I get no response. I’m stuck on a settings screen right now telling me that I, (system administrator with Admin privileges), don’t have sufficient access to make plgin changes and that I need to contact my system admin, (THAT’s ME!!!!!). I paid 79 euros for a lifetime license, silly me. When I went back to the confirm email I noticed it did not include my license # either.
]]>Rating: 1 star
Made multiple attempts to contact the developer to move the license for the paid version of this plugin from the development domain to the launched domain which their plugin event directs you to do. Been nearly a month and the support tickets sit untouched marked as “processing”. If you plan on developing a site with this plugin – you would be wise to rethink. If they cannot support the paid version of their plugin, good luck with the free version.
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Solved our problem over night.
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The support is very reactive and found the answer to my problem very quickly.
This plugin works fine !
Rating: 5 stars
Great Support for this Plugin.
Bought it in 2017 and now i want to change the Domain.
The Spupport works fine.
Thx !!
Rating: 5 stars
Thanks for the very good and quickly help
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Love it! I use it on several of my sites. Never had an issue tech support couldn’t solve for me! Thanks so much for a great product.
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Very quick and perfect support.
]]>Rating: 1 star
The plugin does not work at all, there’s a lot of complaints regarding this and lack of support on their facebook page – stay clear of the plugin. It does not work at all! the free version will lead you to the paid version so do not bother with either!
Its more a scam than anything…
]]>Rating: 5 stars
A got a little problem with the redirect from a gallery to a page and this got solved very quickly.
Thx for that
Rating: 4 stars
I installed the free version and find it easy to use. Galleries look great
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So easy, so helpful, so quick, very impressed.
]]>Rating: 1 star
If you buy a license, know that they will aggressively force you to rebuy it after a year. They will send you a threatening email saying you must repurchase the plugin right now or they will act on the following threat:
Failure to purchase in the next 24 hours would lead to cancellation of the API Key from our servers, and you would not be able to use the plugin at all.
So, we kindly request you to place the order today.
Nirjala Kumari
Priority Support Executive – Technical Department
Tech Banker
Do not trust these people – their plugin is good, but not that good. Their business model is wrong and against the standard WordPress practice of stopping product upgrades not but not disabling existing content if you don’t purchase an annual update.
]]>Rating: 5 stars
I’ve been using this plugin for a few years now. I have a client who needed to list their clients in a random, mason grid, layout.
This plugin made is so easy. There was no learning curve and, the flexibility this plugin has is great.
When I switched the site to SSL, the plugin stopped working. Their support literally had it done in under 10 minutes.
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I was pleased at the ease of contacting customer service and their efficiency in resolving my issue.
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Had slight learning problems in setting up multiple galleries. The Team was very fast and helpful in resolving my problems, and on top of that the Galleries are really great, I would recommend this plugin to everyone.
]]>Rating: 1 star
have tried to work with your company on correcting the issue with my website galleries not working you guys don’t care about the customers I gave let you guys into my domain to fix issues with your plugin and all I am getting is for you telling me to do work and I have done everything you suggested but still not working properly even when I do a new gallery and upload images it will not update the gallery. I purchased a lifetime membership under the older version and had no problems now you guys are trying to make more money and causing customers to have problems with the plugin and trying to get them to upgrade I will delete this plugin and just use WordPress galleries this so unfortunate the plugin was fine the way you had it now its screwed because of bad customer service I am writing a formal complaint to your main corporate site and sending this to the bureaus.
]]>Rating: 5 stars
I’ve got warning messages in my admin dashboard so I sent a message to the support. I received an answer in the minute! The support resolve the problem 2 minutes after. The best support I’ve seen!
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I had an issue with some PHP code and I opened a Trouble Ticket and they logged into my WP backend and fixed the code. Great response time and I am happy.
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Very quick and very helpfull.
]]>Rating: 5 stars
very quick support resolved my problem ??
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Support is awesome had some PHP 7.2 issues resolved ASAP. I will definitely recommend this plugin.
]]>Rating: 5 stars
Three years after purchase I changed my site URL from http to https. Gallery Bank support changed my license to match less than 24 hours later with a simple email to support.
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