when I’m generating the ticket pdf,

a error of TCPDF come out ,

TCPDF: unable to get the size of image .

this problem came out suddenly, which my image settings was all right .

I tried to remove the image and upload again ,

problem still exists.

once I deleted the product image , the ticket pdf generated successfully again without product image .

when I upload product image , the error problems come out again , please help

A customer bought two tickets and received a message: Please contact our customer support for the ticket/code.

And no tickets were generated. Why and what to do now ? Please help urgently as the event is in two days’ time

Hi, hope you are all doing well.

As a Czech person I must have some problem that most of the people don’t have. We have some special characters, like “ˇ”. But when I want to use it in product name or place, it’s changed to “?”.

Example:
I wrote – Základní vstupenka na Grilova?ku 2025 – Hájenka Libod?ice, u Kolína
It changed into – Základní vstupenka na Grilova?ku 2025 – Hájenka Libod?ice, u Kolína

I’m planning to purchase the premium (as we have approximately 150 person/event), but I don’t want to change every word in czech because of this issue :/ I was planning to do a translate, but if the plugin don’t understand “?,?,?,ě” it’s pointless for czech language, because it would be only bad :/

Is there something do to in plugin, that could change it so it understand these characters?

Many thanks :),
Petr Spá?il

Hello,

Are individual users each able to add their own tickets under their own account? With separate administration and management for each user?

Hello, I have a list of multiple contacts and I need to generate pass/invitations for them with the relative QR CODE. Since I would prefer to avoid creating circa 1000 invitations manually, is there any way to import a .csv / excel and create the QR codes automatically? Could you also suggest other ways to do this?

I really need QR codes to be linked to their names and info.

Thank you very very much for your help!

• This topic was modified 1 month, 1 week ago by guybrush89.

After the purchase the it shows. And if I click on the ticket form the orders I get a blank screen.
I can still see the tickets fro the orders from other day. 29.09,2024

Hello,

we noticed that if you client try to show us the qr code from the emai link – so the qr code is generated from the website – it give you and error – firstly it just spins, then you try to put Redeem button – and it says – “Ticket cannot be redeemed anymore. All reddeem operations are used up. 1 of 1. But ticket is not reeededed. Normal QR code in generated PDF seems to work ok.

Maybe I have too old of a plugins version:

Event Tickets with Ticket Scanner – 2.3.11

+ Premium – 1.3.8

Thank you

why your premium buying website is not working? i need to buy premium now.

I have ben trying to contat support via email for days now with mo luck. Trying to purchase the premium plugin

i have added a custom guest attendee in the checkout form and I fetch each guest's details in the ticket pdf template using the below method:

{# Show guest details based on the ticket position #}
{% set guest_position = TICKET.order_item_pos %}
{% set guest_name = ORDER.get_meta('Guest ' ~ guest_position ~ ' Full Name') %}
{% set guest_phone = ORDER.get_meta('Guest ' ~ guest_position ~ ' Phone') %}
{% set guest_email = ORDER.get_meta('Guest ' ~ guest_position ~ ' Email') %}

{% if guest_name %}
? ? <br><b>Guest:</b> {{ guest_name|escape }}
? ? <br><b>Phone:</b> {{ guest_phone|escape }}
? ? <br><b>Email:</b> {{ guest_email|escape }}
{% endif %}

this is solved and working fine,

now i used ?the woocommerce_email_headers filter to add additional recipients (guest? email) to the email, which has a below code functionality,

add_filter('woocommerce_email_headers', 'add_guest_emails_to_processing_order', 10, 3);

function add_guest_emails_to_processing_order($headers, $email_id, $order) {
? ? if ($email_id == 'customer_processing_order') {
? ? ? ? // Loop through the order items and add guest emails
? ? ? ? for ($i = 1; $i <= 50; $i++) { // Adjust the upper limit if needed
? ? ? ? ? ? $guest_email = $order->get_meta('Guest ' . $i . ' Email');

? ? ? ? ? ? if ($guest_email) {
? ? ? ? ? ? ? ? $headers .= 'Bcc: ' . $guest_email . "\r\n";
? ? ? ? ? ? }
? ? ? ? }
? ? }
? ? return $headers;
}

so using this all guest are able to get emails once order processed,
and each guest is getting All the pdf ticket in attachment,
But I want to send individual tickets attachment to each guest how can i do that?

i have added a custom attendee meta fields in the checkout form and i fetch each guest’s details in the ticket template using the below method:

{# Show guest details based on the ticket position #}
{% set guest_position = TICKET.order_item_pos %}
{% set guest_name = ORDER.get_meta(‘Guest ‘ ~ guest_position ~ ‘ Full Name’) %}
{% set guest_phone = ORDER.get_meta(‘Guest ‘ ~ guest_position ~ ‘ Phone’) %}
{% set guest_email = ORDER.get_meta(‘Guest ‘ ~ guest_position ~ ‘ Email’) %}

{% if guest_name %}
    <br><b>Guest:</b> {{ guest_name|escape }}
    <br><b>Phone:</b> {{ guest_phone|escape }}
    <br><b>Email:</b> {{ guest_email|escape }}
{% endif %}

i want to send individual tickets on this respective attendee mail id

How do I do that?

Multiple supports:

i have added a custom attendee in the checkout form and i fetch all guest details in the ticket template using below method:

{# Loop through the guest details and display them #}
{% for i in 1..10 %}
{% set guest_name = ORDER.get_meta(‘Guest ‘ ~ i ~ ‘ Full Name’) %}
{% set guest_phone = ORDER.get_meta(‘Guest ‘ ~ i ~ ‘ Phone’) %}
{% set guest_email = ORDER.get_meta(‘Guest ‘ ~ i ~ ‘ Email’) %}

{% if guest_name %}
    <br><b>Guest {{ i }}:</b> {{ guest_name|escape }} 
    <br><b>Phone:</b> {{ guest_phone|escape }} 
    <br><b>Email:</b> {{ guest_email|escape }}
{% endif %}

{% endfor %}

but i want to show only one guest detail in each ticket as per quantity
how it is possible?

any option available per ticket show meta field??

• This topic was modified 3 months, 1 week ago by letsbiz. Reason: grammer

I am testing the plugin and encountering an issue when scanning a test ticket (on ‘Event Tickets’) on ‘Ticket Scanner’. Please advise

#9302 ticket id not correct – cannot create ticket url components

Some background info: Our client plans to offer free tickets for users to register. We intend to set up the ticketing plugin accordingly. Since we will distribute all the tickets in one day, we will generate and manage all tickets ourselves, rather than having a product page for users to order from. And I am not sure if I missed any settings/step to cause this issue. Thank you.

When a ticket is confirmed to be brought, I want to send the Ticket Order List link through whatsapp API, the same link that it’s sent through Mail.

I didn’t found any information regarding it in your documentation.

Hello,
Is it possible to display content from ACF in a coupon generated by your plugin?

I tested yours plugin, when I copy and use the download pdf ticket link in other browser, ticket is also downloading. I want that if user is not logged, then the download is not possible, how to do this?
Do you have in premium version needed secure methods?

Hello,

i need modify this piece of code to display regular price and discount price:

{%- if not OPTIONS.wcTicketDontDisplayPrice -%}

{{ OPTIONS.wcTicketTransPrice|escape(‘wp_kses_post’) }}
{{ wc_price(ORDER_ITEM.get_subtotal + ORDER_ITEM.get_subtotal_tax) }}
{% if PRODUCT.get_price != ORDER_ITEM.get_subtotal %}

{{ OPTIONS.wcTicketTransProductPrice|escape(‘wp_kses_post’) }} {{ wc_price(PRODUCT.get_price) }}
{% endif %}
{% endif %}

I need help on what extra code do I need to add so, the first Price is regular one – Price with discount is with discount.

Thanks.

HI!

Great plugin. I will be purchasing premium but I have a few things I need help with.

1) I need to collect names and DOBS for every ticket. I noticed you have an option to do so (general textbox field). Is there a way to incorporate a date field for DOB?

2) For the textbox it correctly displays an error message on the cart suggesting that the ticket requires a value. I did not see an option to change the error message however. How can I do this?

3) If a user goes to the cart and enters a name into the checkout box, the value isnt reflected unless the user clicks on “Update Cart”. Some users may not be aware of this. Is there a way to do a AJAX refresh? That way values are automatically stored once entered.

4) I notice that a value is required is also shown on the checkout page. I however did not see an option to enter a value on checkout only on cart. Is this normal? Im guessing some users may be confused if they see it on checkout but dont know whats happening.

Thank you!

I’m currently evaluating this plugin for use by our association. From what I’ve seen so far, I quite like your events plugin, but I can’t see an option to send the ‘nice’-looking, template-generated pdf to everyone as an attachment, and not just a link to the shop website to generate it. Is that possible somehow?

Query: Each QR generated is different for each ticket that is sold or is the QR code the same for all tickets?

We sell 2 kinds of tickets: regular and reduced. When someone buys e.g. 3 tickets, 2 reduced and one regular, everything goes well untill the confirmation email. In the email, they see 4 download-links for their tickets: 2 in the ‘regular’ column (?) and 2 in the ‘reduced’ column, but actually these 2 are the same links to the reduced tickets. The download-link to the regular ticket is missing, although the ticket is created.

I checked the option box: “Display all tickets in one PDF download button/link on purchase order email”, but this does not happen in the actual email.

When generating Tickets I can view them online, but I can no longer generate PDF files, neither from Users Backend, nor from Ticket-List, nor are they attached to succes-Mailing any more (which they were until recently).

Link to view online would be something like https://mysite.com/wp-content/plugins/event-tickets-with-ticket-scanner/ticket/1593048060-4374-EE8F6B638405992EDD83

Link generated when clicking on “Download PDF” in Ticket-List is https://mysite.com/wp-admin/admin-ajax.php?nonce=1704a7baa9&action=sasoEventtickets_executeAdminSettings&a_sngmbh=downloadPDFTicket&t=1710175842888&data%5Bcode%5D=3953B87C0A2493615BE0&amp;

Link when clicking "Download PDF" in Users Order-History is https://mysite.com/wp-content/plugins/event-tickets-with-ticket-scanner/ticket/1593048060-4374-EE8F6B638405992EDD83?pdf

Neither of those work ??
Please help!

Hi! When a customer makes a purchase with more than one ticket, both tickets are issued in their name. This creates a problem with badges, which come out with duplicate names. Is there a way to collect the names of each attendees when more than one ticket is purchased?

Hello there,

I made a product with as a ticket item, and bought one on my test system.

The ticket generated wonderfully on the backend, when i check on Event Tickets > Tickets, its there, but i can not download it.

When i go to the user i bought it with, i click “Download pdf ticket” and , it brings me to this link : mysite.com/wp-content/plugins/event-tickets-with-ticket-scanner/ticket/2209552622-41463-530E117E05023C85083F?pdf,
but it does not download anything, i get a blank page.

Getting this only when the plugin is enabled on a product, when it’s disabled I don’t get this problem.

Also when I generate ticket numbers automatically they are always: “red (NOT OK – duplicat entry on the server).” Why is that? Thanks!

I would like to use the Auth Token Method for granting access to the Ticket Scanner. But both the QR Code “With Ticket Scanner URL” and the “Open Ticket Scanner with Auth Token”-Link contain relative paths, not starting with the Domain.

Example: <a href=”/wp-content/plugins/event-tickets-with-ticket-scanner/ticket/scanner/?auth=...

So when scanned from “outside” the worpress-context both don’t work.

I recently installed your plugin, tested it and was now about to buy the premium version. I got the latest update (released 6 days ago) and all of a sudden your plugin crashes my website!

Erorrs are as following (removed customer data from paths):

Fehler-Details==============Ein Fehler vom Typ E_ERROR wurde in der Zeile 74 der Datei /wp-content/plugins/event-tickets-with-ticket-scanner/index.php verursacht. Fehlermeldung: Uncaught TypeError: method_exists(): Argument #1 ($object_or_class) must be of type object|string, null given in /wp-content/plugins/event-tickets-with-ticket-scanner/index.php:74Stack trace:#0 /wp-content/plugins/event-tickets-with-ticket-scanner/index.php(74): method_exists()#1 /wp-content/plugins/event-tickets-with-ticket-scanner/index.php(56): sasoEventtickets->initHandlers()#2 /wp-content/plugins/event-tickets-with-ticket-scanner/index.php(860): sasoEventtickets->__construct()#3 /wp-settings.php(473): include_once(‘/homepages/18/d…’)#4 /wp-config.php(81): require_once(‘/homepages/18/d…’)#5 /wp-load.php(50): require_once(‘/homepages/18/d…’)#6 /wp-admin/admin-ajax.php(22): require_once(‘/homepages/18/d…’)#7 {main} thrown

Please help quick if possible, we wanted to start ticket selling on December!

Thanks!

Hello,
I installed your plugin, but I can not activated the plugin.
When I try: The plugin cannot be activated because it produces a fatal error.
Need your help.
Rainer
PS. WordPress 6.4.1, PHP 8.2, WooCommerce 8.3.1

Hi!

Is it possible that there is an error in operation? When a ticket is redeemed later than the configured date, the green check appears instead of the red cross, but it does display the error message configured as OPTIONS.wcTicketTransTicketNotValidToLate.

This makes everything very confusing.

Scanner not working. Also in the source code the scanner is renamed to scanner_old. How to use it???