Rating: 5 stars
I am using the plugin for the last 2 weeks on 2 of my sites, and it works very well, and it is very easy to use and manage the tickets. Also, the support was very good when I had a question. So overall I think it is a very good plugin that definitely worth to try.
]]>Rating: 5 stars
The plugin works great , i ‘ve just a little problem with backend tickets visualization but i’m sure is solvable. It has a lot of free feature for a powerful ticket assistance for your store or website.
Keep going!
Rating: 1 star
Out of the box it gives lots of PHP errors.
Example:
Warning: array_map(): Expected parameter 2 to be an array, bool given in wp-content\plugins\elex-helpdesk-customer-support-ticket-system\views\tickets\crm_tickets_v2_all.php on line 142
]]>Rating: 5 stars
ELEX WordPress HelpDesk & Customer Ticketing System – WSDesk is a best solution For helpDesx Although it is better to add some new features here, hopefully the developer will bring more new features in the future. But not to mention the customer support here, it is excellent in one word, they try to do all the solutions in a very quick time and they are very sincere.
]]>Rating: 5 stars
WSdesk is a nice solution for a straight forward Ticketing System. It has most of the bells and whistles of other top ticketing systems i have looked at (email piping, flexible Form with Gravity interface, custom fields, CSV reporting, triggering options etc.). It is quite conveniently flexible and configurable.
I chose Wsdesk because their support was better than the other ticket system I was considering. They say 24-hour turnaround, but most times, it’s less than 8 hours (probably depends on your location). And they will stick with it until it’s solved or answered reasonably – trust. Also they have a lot of experience in other applications (e.g. catalogue). Not just a one-hit wonder.
You need to get the Premium version to get email/ticket support. I turned it on and most of it happily worked out of the box. But with these more sophisticated plugins, the premium support is worth the trouble of trying to hook everything up yourself. By the way, their documentation is quite good. Better than the other.
The Premium version is reasonably priced for small and med businesses.
It’s a good 5-star product (and comopany) to check out.
]]>Rating: 5 stars
Amazing helpdesk and ticket management software.
– Powerful
– Fast and stable
– Feature rich
– Customizable
– Top support