Can I move the logo help box now on the top left to top right and am I able to link to the help page?

Thank you

Hi, I am using the plugin for 2 months now and it is great.

But today something strange happened. I just deleted one tickets and all the rest 42 tickets disappeared.

Now it shows that I have zero tickets.

Any idea why that happened and if I can recover the tickets?

Thank you,

Andreas

Hi there,

we just integrated your plugin using E-Mail piping for 2 e-mail addresses.

What works is the following:

1. Ticket creation after user sends to 1 of the e-mail address via contact form or direct e-mail
2. When auto-reply of WS Desk is enabled this auto-reply will reach this user on his e-mail address

What does not work for us:

1. When ticket is replied by any agent (either part of the 2 e-mail addresses of e-mail piping or different ones) this e-mail will not be sent or received by the user
   
   Any clue what to look for to solve this issue would be great. In the Support (Outgoing E-Mail) we just specified one of the Incoming E-Mail (IMAP).
   
   Thanks, Tom

• This topic was modified 1 year ago by lichtsturz.

Hi,

i’ve just installed the plugin to test if it fits our needs for customer assistance, we were able to open a ticket from front end and we see the ticket in front end opened tickets page but the backend admin page looks bugged, it doesn’t show the opened tickets list.

I cannot see how to setup email using 365 – it only shows using IMAP which I understand is depreciated for 365 users. Please advise. Thanks.

Documentation says: When you install the latest version of WSDesk, three pages are created automatically for Support Page

Nothing has been created.

If I create a page and insert codes ( i tried all of them) myself they only work to create ticket, nothing happens if i click on CHECK YOUR EXISTING REQUEST nothing happens, it only reloads page.

How do we display the support form on our website?

Shortcode?

Script?

We can’t find anything in your documentation ??

hi … i am using ELEX HelpDesk & Customer Support Ticket System –WSDesk plugin free Version 3.1.5 .

I have properly set up IMAP EMail Setup – (Incoming). Now when a customer sends mail to my email a new ticket is opened automatically and it shows on my WSDesk dashboard and I am being able to reply from dashboard successfully but if customer replies that ticket via email, that reply doesn’t show on my WSDesk dashboard.

That means the problem is that replies to tickets submitted via email are not displayed on the WSDesk dashboard.

Please help me for this issues I am waiting for your positive feedback,,,,, Thank you

My front-end only shows the Request Form on the wsdesk_support page. Nothing happens for Ticket pages–just stays on main Support page with default buttons and no menu whatsoever. Did have a test user login in with the Subscriber account created for a test ticket.

Is that a Premium feature for external users to see Ticket pages?

No complaint here. This plugin solves my need for an email-based support system. Simply wondering if I have a problem on my end, or what the difference is between this www.remarpro.com contribution and your Premium offering for it.

Able to receive incoming emails with a GSuite account using Google OAuth Setup – (Incoming). With Cloudways hosting able to setup SMTP for WordPress use. But while Outgoing messages do function, they do not use the Support Reply Email configured, but instead use the primary admin for the GSuite account. Have tried some permissions on Google Cloud, but nothing works. What am I missing.

Need help

Hi,
when i tried to reply form ticket, i have the notification “email not sent”.
how to fix ?
i use premium version.

I have the 2.0.2
and it works fine, but if I update to 3.1.2 , the control panel starts to be VERY SLOW.

It takes several minutes to be able to navigate through the panel. What’s going on?

I have everything updated, so it is impossible to work.

Do you have wsdesk-en_EN.po, so I could translate it to fi_FI

needing that in Finland urgently

Toni Sampo

Hi,
the last update broken my site. I will rollback and wait for a new update.

[22-Feb-2022 20:05:22 UTC] PHP Warning:  require(class-crm-ajax-functions-three.php): failed to open stream: No such file or directory in /bitnami/wordpress/wp-content/plugins/elex-helpdesk-customer-support-ticket-system/includes/class-crm-ajax-functions.php on line 7
[22-Feb-2022 20:05:22 UTC] PHP Fatal error:  require(): Failed opening required 'class-crm-ajax-functions-three.php' (include_path='.:/opt/bitnami/php/lib/php') in /bitnami/wordpress/wp-content/plugins/elex-helpdesk-customer-support-ticket-system/includes/class-crm-ajax-functions.php on line 7

Best Regards,

• This topic was modified 2 years, 9 months ago by Antonio Augusto.

I do not agree the plugin policy for to allow change upload folder in the pro version only. First because the images is accessible from public. Second because the images isn’t deleted with the post delete. Third because the uploads folder keeps a mess.
Please a option to save images inside email or, if it is not possible, to allow change the folder. Keep in mind that an email server isn’t the same power (and storage) of a wordpress server. Could be a cost.

I also didn’t understand what the plugin meant with “Enabling HTML option may lead to security issues. Resolving such issues are out of the scope of WSDesk plugin, hence we do not recommend this option.”

Thank you, the plugin is amazing

Is this plugin going to support translation via translate.wp.org ? Since I found various mistakes in the Dutch translation and would love to fix them.

Hi there

I would like to help translating this plugin to german but www.remarpro.com tells me this plugin is not ready for localization, how can I help with german translations then?

Hello,
How do i remove the wordpress plugin from the footer of this your plugin and leave only elex on the footer

How do I integrate contact form 7 with wsdesk?

Where is the customer management section? Being that its being sold as a CRM I expected that the tickets would be tied to a customer profile but I don’t see any way to add a customer?

The plugin seems to be excellent, however I can not see the ticket sent, when clicked on the ticket nothing happens, does not open so I can respond to the ticket. Do you have a solution?

Hi !

I see that in create a new ticket form has the email id field which auto filled with user’s WordPress profiles email field for logged in users.

In your plugin’s settings->Ticket Settings->Ticket Field->Add New Field has Text Box option available.

So, can I create one text box called / label Name and it’s get automatically fetch user’s “first name AND last name” or “first name OR last name” from his WordPress profile ?

Thanks in advance…

Regards

Hi !

I really loved your plugin due to its simplicity…

I have a problem that in editor of email format section when I typed any html tag OR just click on the top row of code list and added html tags automatically like for bold effect <strong> code and for italic effect <em> code which is not working in the output of the mail in the customers inbox.

I checked with disabling all the plugins and the fresh installations also but not working for me. I also tried <b> tag by adding manually and click on save button but it is also not working for me.

Kindly please help me on this…

Regards

I did not previously use Email with my wordpress site.
Outbound replies are taking up to 20 minutes to reach a recipient.

What outbound server is being used?

I have inbound email working fine thru Microsoft 365.

I recently upgraded the server to Ubuntu 20.04, Apache 2.4, PHP 7.4 and since then, the Helpdesk system doesn’t seem to retrieve emails from Gmail.

Mail settings are all fine, IMAP is activated, and prior to the upgrade, the system worked fine. I can see email in the inbox of my account, but the plugin doesn’t download it and place it into the Ticket System.

Have tried resetting the plugin from scratch, and setting it up again, but still no luck. I am wondering if it’s just not compatible with PHP7.4

Hello,
The Editor Window at backend isn’t unseful while typing more text or place images into the message.
May you add a full-screen option for the editor or a option to resize like the textbox even at this support forum)
The other solutuon could be a custom css, which will only make a fixed other variant, not realy a good solution …

Thank You

Hello!
Thank You for the new Plugin, im just testing and there are some things, i will post here at the forum.

The first important thing for my site: Frontend-Agents

So at my testsite the List while using
[wsdesk_support display="form_support_request_table"]
only shows the own tickets, but not the tickets wich are shown at backend assigned to the agent.

Thank You!