Rating: 5 stars
This plugin saves us time and allows us to provide better and faster service.
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Thanks so much for developing this plugin. It’s really enormously helpful for anyone using EDD.
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Thank you for taking the time to build this plugin! Works perfectly, super easy to set up. I chose Easy Digital Downloads and Helpscout indepdently not knowing this plugin existed, so happy I came across it by pure chance in the plugin directory. No idea why neither EDD nor Helpscout list this plugin on their site, should be top recommended!
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I am using this plugin on both of my EDD stores for LoginPress and Analytify.
Helps in support management a lot.
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Before doing my support rounds on Help Scout I decided to installed this. I’ve just installed it and got it up and running in less than 5 minutes.
After that I dove into my support tickets and I could immediately tell this is going to be a huge timesaver.
Thanks a lot for creating this!
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We have been using this for a couple of years. Works amazingly well. Huge timesaver!
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Using the plugin on two websites with thousands of customers, and the plugin has saved us hours of time and efforts!
It’s easy to look up customer records with a single click and manage their Licenses.
Thanks a ton, Thomas, for sharing your fantastic work with us!
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If you are using Easy Digital Downloads, and run your support through Helpscout this plugin is a must.
It’s really simple, and it works. It saves me tons of time looking up customer records, licences, processing refunds, etc. Really makes Helpscout a much more viable tool for running your customer support and technical support.
@webzunft Thank you so much for taking this plugin over and getting it working again. I was rather upset when it stopped working, and appeared to be no longer supported.
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This plugin is indispensable for an EDD shop using Help Scout. It bridges the gap between the two apps, saving support agents time. It works perfectly.
Thank you Thomas for picking up development of the plugin and Danny for launching it years ago.
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Thanks for the updating the plugin, and for your support, this plugin has been very useful.
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This plugin just works. The quality of our support, and also my entire life, is skyrocketing due to being able to see customer data in HelpScout. Thanks!
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Having this information right in my Helpscout information saves me a lot of time that used to be spent looking stuff up in EDD. Payment details right in Helpscout means I don’t have to go back to WordPress most of the time, and having links to payment and license means less searching when I have to.
5 Stars!
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This works perfectly and is very useful and well designed!
Thank you for your hard work.
Dan
Rating: 5 stars
I was really pleased to see the detailed information provided for each customer including license keys, active sites, and a deactivate link next to each active site. It makes handling support requests much easier. Thank you!!!
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It works exactly as advertised and also with the new free version of Help Scout.
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EDD-HelpScout is a key part of my support infrastructure now. Couldn’t imagine HelpScout without it when I have EDD on a site!
Thanks to the team for a great job.
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Does exactly what it advertises – perfectly. ?? Made my transition to HelpScout super smooth.
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This has become a critical plugin to bridge my company’s heavy use of EDD, software licensing and Help Scout. Can’t live without it now!
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Thanks for releasing this, Danny! It’s a huge timesaver!
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Thanks for sharing this, works great ??
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Awesome tool, wish I had found this sooner
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Just hooked this up and works perfectly!
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Disclaimer: I’m the plugin author.
While providing support for my MailChimp for WordPress this plugin is a real timesaver for me and my team by showing customer data right from my Help Scout dashboard.
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Works perfectly and is an extremely useful integration for EDD/Helpscout users. Thanks Danny.
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Love it! Excellent job!
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Superb ??
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Works as promised. Simple to setup, and pulls all the necessary information into HelpScout (including software licenses). Highly recommended!
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