Rating: 1 star
Cannot do anything with it, unusable.
]]>Rating: 1 star
This plugin is not worth it. Developer is not supporting the plugin despite having a paid version. Look carefully on their website you will see alot of Loren Ipsum instead of useful text. The developer themselves left a 5 star review on their OWN plugin. SPEND YOUR MONEY ELSEWHERE.
]]>Rating: 5 stars
Was too much occupied by a lot other responsibilities! Apologies.
I am back working actively on this plugin. In case of all feedbacks, please write me through the contact form.
Much love
Tejaswini
Rating: 1 star
Our first try worked fine so we bought a lifetime license for 97$.
Since then, the license key doesn’t work and their is absolutely NO SUPPORT AT ALL.
We have to move to other plugins.
DO NOT USE IT
Rating: 1 star
we bought the pro version and initially got mixed support, now after emailing, leaving messages on the website, opening multiple tickets, there is absolutely no response.
Sadly we have moved our entire documentation with these guys and are stuck now.
So if you value your time and money wise it costs nothing for this plugin PLEASE DONT USE THIS PLUGIN!!
I don’t even feel like clicking 1 star for these guys ??
looking at other reviews I can see that they are not bothered to even improve from the reviews.
]]>Rating: 5 stars
I am using Documentor from a couple of months. The best part of Documentor that I liked is that the plugin is very easy to use. Especially, the drag and drop features allow you to rearrange the sections. It is also WPML compatible so there is no barrier of languages.
I don’t know why there was no proper support before. As WordPress came with some new updates I was worried about the working of the documentor. But everything is working fine. Now they have a full 24*7 support. I guess they might have come with a new team as I am getting proper support from them.
Thanks a lot for such an amazing plugin.
]]>Rating: 2 stars
The paid for version works as advertised. However, zero support. Want to re-download your purchase? Nope. Want to ask a technical question: forget it.
Avoid this plugin like the plague.
]]>Rating: 5 stars
I have been very happily surprised with how Documentor lite plugin works so well with the latest WordPress and the couple of new sites I have made with them have turned out great.
Nice product.
Rating: 1 star
I tried to give this plugin a fair shot and sent multiple tickets to support. No response. If you try to configure your document, child menus end up flipped upside-down. The PDF function doesn’t work, either. I’ve been trying to contact Sanjeev Mishra and his “marketing firm” Staenz for a refund and have received no reply. Please don’t bother with this plugin/developer.
]]>Rating: 1 star
I’ve downloaded this plugin to test it and to buy the pro version later. The plugin works, no doubt, but there’s absolutely no support at all. I’ve sent two emails to the developer, the first one asking a question about translation and the second one to bump the first one.
None of them has never received a reply.
So I’ll surely won’t buy the pro version and instead I’ll buy another similar plugin found on codecanyon where the developer replied very fast.
I’m asking myself where’s the meaning to create a free version of a plugin and never give any support hoping that someone will buy the pro version. If I don’t receive any support at all for the free version, and this isn’t written anywhere, why I should buy the pro one with the risk that the developer will not give me any support also for this version?
If you check the support forum here you’ll see for yourself…
Don’t download this plugin.
]]>Rating: 1 star
I’ve spent weeks trying to get in touch with these people only to be completely ignored. After working fine all of a sudden this plugin has crashed my site and now the months of hard work building a knowledge base it’s now useless.
Don’t buy this plugin unless you don’t want any support and you want to waste loads of your time creating something that will stop working for no reason.
]]>Rating: 1 star
These asshats are using my photo, name and a fake quote from me as a testimonial for their crappy plugin. That is next level shady. Consider yourself warned. Now it’s up to you if you want to pay money to lying sacks of cow manure in order to obtain total junk. Also, if you’re the kind of people who just blatantly make up testimonials because you can’t get anyone to say anything good about your effed up plugin, maybe you should just wake up and realize you suck. This road isn’t going to get better for you. You’re living in denial that your work is going to ever turn into anything useful, as you run from one shit storm of your own creation to another. Just accept it and consider another line of work. The world doesn’t need more morally bankrupt basement dwellers pretending to be legit programmers. We’ve got enough already. And if you’re reading this you Documentor fraud bros – take my photo and name and make believe statements OFF your website. – Tracey Halvorsen
]]>Rating: 5 stars
We had an issue when integrating with a phbb forum plugin that caused a manual to dissapear, we contacted the author and they were able to resolve it.
We were so happy with the free version we have upgraded to the full version all I can say is this is 100% worth the upgrade, and the support rocks!
]]>Rating: 3 stars
When I first started using Documentor, the support was good, but it has now become non-existent. This is scary because documentor serves a key function on my website and I am not sure if the developers are still active. So, I suggest being careful if you are considering Documentor.
]]>Rating: 1 star
This plugin is TERRIBLE. I purchased the premium version and let me tell you, it does not work. Full of bugs. Doesn’t even look like the developers have a support channel. Spare yourself a lot of pain and trouble
]]>Rating: 5 stars
This plugin is very helpful to create a great product documentation.
I use it on my website and after some step to install it (with some problems but it’s already the same thing with a new plugin)
I recommend this plugin for everybody who need a product documentation for everything. Moreover the price of the premium version is very afordable (only 19 USD) !
]]>Rating: 5 stars
I tried almost every documentation plugin, but this one is the best.
]]>Rating: 1 star
Unable to change the title of the document, and inserting a section does not do anything. Given this, and the other reviews, why take chances on buying the full version?
]]>Rating: 1 star
Hello, I want to customize my documentor:
– I want to hide the character “#” after menu’s titles
– I want to change the color of the icone search , this icone is orange i want it blue
– I want always see my menu at the right side while scrolling the page The requested are feasible? cordially,
Furthermore, I have some bug, When I click on title in my menu at the right side with the name “XXXXX “1.1.2 for example. I arrive on a part that does not correspond to this level the click can take me towards “XXXXX” 1.1.2
Can you help me because the support of documentor does not reply me
Bentaieb, Raphael
]]>Rating: 4 stars
Excellent Plugin!, it will be awesome when have different styles to each subsection like h1,h2 and h3 tags
]]>Rating: 1 star
The idea of the plugin is good, even the integration works fine. BUT: It’s buggy. There are plenty of small bugs that make your life harder. I tried to report some of the buugs, but the support response times are quite long and the responses themselves do not help (either support requests are misunderstood, or they provide workarounds for bugs, or they to not reply at all).
I first considered buying a license, but at the current point in time I wouldn’t recommend that! I don’t think that this plugin “survives”.
]]>Rating: 1 star
I spent 20 minutes to figure out to create new doc and post it on the page. I could not figure it out being a developer. Product sucks. If you make a free version make it work rather then use for selling other product.
]]>Rating: 2 stars
If you are interested in this plugin because of it’s ability to output docs into PDF, I would NOT recommend purchasing.
The PDF output has very few editable settings, and it very difficult to get the formatting that you actually want (e.g. Pagebreaks will separate section heading from content instead of grouping heading with following content)
]]>Rating: 2 stars
Purchased the premium version of this plugin. It has some features but unfortunately many of the features have serious issues.
Following issues that are serious, and very slow/no response by support.
0. Making a clone of the manual is disasterous.
1. Unable to Generate PDFs in some cases. This might be due to server environment or something, but atleast we need a response to resolve the issue.
2. PDFs are not well organized, some pages just have section title and content starts on next page. Better logic is needed to make the PDFs look professional.
3. PDF option does not work in Ajax mode.. pray prithee why?
4. Image alignment from WP is lost completely in PDF.
5. The header of PDF needs to be nicer. Currently the content starts with 0px or maybe 5px space below the header of the document.. too little!
6. Sub-section headings should be smaller in size, currently all headings are same size.
Hope to see these issues addressed very soon. The last time I contacted support, they said these issues (except 1.) will be resolved by end of May.
]]>Rating: 5 stars
before is very good plugging for me but since I’ve update to wp 4.5 my content is bad plz help to fix this problem
thank
]]>Rating: 1 star
DO NOT BUY THIS !!
I logged a support issue several weeks ago, still no response despite several chasing requests to help.
I then requested my money back from their ‘100% MoneyBack guarantee’ – no response to this either. That was 4 weeks ago, and chased several times.
I guess I won’t get my money back. It really is fraudulent.
Suggest you don’t buy this product.
]]>Rating: 5 stars
The Documentor helps me a lot for creating Help Section. The built-in animation effects are very awesome and very easy to edit and modify.
Thanks a lot.
]]>Rating: 1 star
The plugin didn’t work, but we understand there can be some conflicts with our website. Sent them an email, no reply after the initial response.
Sent them an email, created the ticket on their FreshDesk portal for the refund several times in last 10 days (within 14 days of purchase), no reply yet.
Though they advertise that there is 100% refund within 14 days of purchase, no questions asked — Don’t buy this!
]]>Rating: 5 stars
Seriously.
There is nothing out there like Documentor. I use it every day and I love it. We hope it has a bright future.
WISHES / DREAMS / HOPES
Wishes so that Documentor will scale to working with larger documents:
1 – Option for “list-style-type : none” in the menu so that the menu is purely textual. I am not sure numbers add much value to most documentation today. It seems as though we cannot override this css setting because its injected by javascript.
2 – Option to display the guide as:
….a) Just a single section, with the root section showing no children.
….b) Just a single section and its children, with the root section showing no children.
….c) The entire guide – as it works now.
….This would allow you to create documents for enterprise software (like ours).
3 – Eliminate the use of the custom table to store the sections and instead, use the default wordpress page hierarchy – and eliminate the documentor page that requires we build sections separately. Instead, store only the subheading and the custom fields in the custom table. WordPress already provides this functionality and we could use existing (standard) plugins and to manage the hierarchy.
]]>Rating: 5 stars
I’m just getting use to all the features, but it seems to be working wonderfully!
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