Social Sharing breaks after adding Facebook

  • Resolved darrenseuk

    (@darrenseuk)


    1 month, 2 weeks ago

    A month ago, we set up a Mastodon page and connected Jetpack to test the auto publishing system through Jetpack. As this process was successful for over 60 posts, we wanted to add Facebook to the mix and auto-publish to Facebook as well.

    I completed the connect to Facebook yesterday but no posts published. This morning I removed the connection and set it up again to refresh the connection. And still no posts were published to Facebook.

    I have now checked on Mastodon and I can also confirm that sharing to that channel was also blocked as well. Adding Facebook to our page broke auto-publishing across both social channels.

    I have removed the Facebook channel again and hoping we can restore the Facebook connection.

    Reviewing our logs, the only record that includes Jetpack is linked to your protect plugin not social:

    KILLED QUERY (20898 characters long generated in /nas/content/live/marineindustr/wp-content/plugins/jetpack-protect/jetpack_vendor/automattic/jetpack-sync/src/sync-queue/class-queue-storage-table.php:307): SELECT event_id AS id, event_payload AS value#012#011#011#011#011FROM wp_jetpack_sync_queue#012#011#011#011#011WHERE queue_id = ‘sync’ AND event_id IN ( ‘jpsq_sync-1724071976.839283-343938-1’, ‘jpsq_sync-1724071976.904320-343938-2’, ‘jpsq_sync-1724071976.909369-343938-3’, ‘jpsq_sync-1724071978.128045-74459-1’, ‘jpsq_sync-1724071998.056900-324327-1’, ‘jpsq_sync-1724072036.920771-387999-1’, ‘jpsq_sync-1724072038.094343-729458-1’, ‘jpsq_sync-1724072039.340062-232738-1’, ‘jpsq_sync-1724072073.277372-297694-1’, ‘jpsq_sync-1724072074.762156-86

    Hoping this could be something simple to resolve.

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)

  • Hey @darrenseuk, thanks for getting in touch.

    I had a look at your site and there was a sync issue between your site and Jetpack, which seems to have been the underlying problem with your social posts not being shared. I’ve taken steps to resolve the sync issue from our end.

    Could you try again reconnecting Facebook and let us know how it goes?

    Thread Starter darrenseuk

    (@darrenseuk)

    Hi Leah

    Thank you for your help with this.

    I have now restored the connection with Facebook so both social channels are setup to auto post. We usual publish todays news between 10am and 12noon and then send a newsletter at 12.30 uk time.

    Kind regards

    Darren

    Plugin Support Alin (a11n)

    (@alinclamba)

    Hi Darren,

    Thank you for the update. I checked your site and found that there are still some syncing issues between the site and Jetpack, which causes the Jetpack connection to break. We’re investigating this and we’ll keep you updated.

    Thread Starter darrenseuk

    (@darrenseuk)

    Hi Alin

    just seen yesterdays news sync with Facebook so something might be working or you might have fixed something and manually pushed.

    just thought I would update you

    Plugin Support Alin (a11n)

    (@alinclamba)

    Hi @darrenseuk,

    Thanks for letting us know. Now that the Jetpack connection is fixed, please let us know if the initial issue occurs again for you. We’re here to assist further if necesarily.

    Looking forward to hearing back from you.

    Thread Starter darrenseuk

    (@darrenseuk)

    Hi Alin

    You and your team are amazing, thank you for your help with this.

    Kind regards

    Darren

    Plugin Support Stef (a11n)

    (@erania-pinnera)

    Hey @darrenseuk,

    Thanks for your great feedback. I’ve passed it on to Alin and the team. That’s a great way to start the week!

    You seem all set, so I’m going to mark this thread as solved. If you have any further questions or need more help, you’re welcome to open another thread here. Cheers!

    Thread Starter darrenseuk

    (@darrenseuk)

    Hi

    Sorry to come back so quick but the posts from yesterday did not sync to social channels again.

    Should we be doing something more with this sync issue?

    Darren

    Thread Starter darrenseuk

    (@darrenseuk)

    Hi

    I have disconnected and reconnected jetpack on the website to see if that would help resolve things.

    appreciate any help you can offer.

    Darren

    Plugin Support Alin (a11n)

    (@alinclamba)

    Hi @darrenseuk,

    It looks like the most recent posts were shared successfully. Feel free to reach out if you encounter any other issues.

Viewing 10 replies - 1 through 10 (of 10 total)
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