Rating: 5 stars
J’utilisais auparavant Tawk.to comme chatbot sur mes sites web. Lorsque j’ai décidé d’installer Crisp pour essayer, je l’ai immédiatement adopté.
En n’ayant rien fait d’autre que l’activer dans mon dashboard, il était en place et gérait nativement le multi-langue. La personnalisation du widget est très simple et je peux assurer le support client sur mon PC ou depuis l’application mobile. Bref, je ne cherche plus d’autre solution de chatbot !
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Crisp.app has revolutionized our customer support! The intuitive interface, seamless integration, and powerful features like live chat and chatbots have significantly boosted our efficiency. Their exceptional support team is always ready to help. Crisp.app is a game-changer for any business looking to enhance customer communication. Highly recommended!
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Like using it
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I used Crisp many years back on another woo project as a paid client; now I’m using it again on a new woo startup project, this time on the free tier while I’m bootstrapping; and it’s even better than I remembered.
Gijo of WP Speed Matters recommends it, and uses it himself on his flagship site, FlyingPress; if you’re running an ecomm operation, milliseconds = $. He’s right: Crisp is crispy fast.
To say the woo integration is useful would be an understatement.
The web app, mac app, and iOS apps all have beautiful UX; and the UX for the user is equally as elegant.
And then, lastly, if you dig into their delightful docs, theirs a lot of hidden gold in dollar crisp and webhooks that really put the icing on the cake; and which are quite useful while you’re bootstrapping a startup. Thank you Crisp! Wish me luck!
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Crisp live chat and chatbot services are unmatched in my 7 years of WordPress experience and this is the best live chat plugin. I use it on my Mc Starters website and highly recommend it. Once you try it, you’ll love how easy and effective it is to communicate.
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i tried all leading chat apps and Crisp is far above the rest – the best for sure
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The best chat plugin for woocommerce!
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Crisp is really helpful for connecting me to my website visitors. As an independent plugin developer myself, it’s great to have this kind of community-interaction capability. Thanks, Valerian and team!
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I tried it. Found I didn’t need it. Tried to delete my account… it wouldn’t allow me to delete my account!!! Also, Google said the PW I created (only for Crisp) was already found in a DATA BREACH and told me to change it.
I STRONGLY SUGGEST AVOIDING THIS PLUGIN!
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great!!
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caspianshokoohsharif
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Rating: 5 stars
I’m very pleased with the app and Crisp. The plugin worked perfectly. The chat-like features are engaging.
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Best Chat I’ve tried
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excellent
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I love it
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Crisp chat is it easy to use? Yes
Is it basic? Yes.
Does it translate well? yes.
Does it lack major features and have major bugs? 100%
Its lacking essential functionality that SHOULD be standard for the plugin itself.
– No Departments to isolate chats from one another and operators to see only their department (used for vendors, third party support, etc). No departments in general.
– Language doesn’t change dynamically – yes that’s right; They have a multi language translation centric plugin that doesn’t dynamically change chat languages without ADVANCED development. I believe it detects browser languages — so then what happens is when another language is selected on the site the chat still holds English even if their using Chinese.
Unacceptable, I was forced to get a developer — not happening when im testing functionality and speed. I’ve used Livechat, Tawk.io and Tido they all have functionality like this that can easily be setup without custom coding.
-Its also slow, I read their blog about their high speeds — well their chat widget loads sluggishly when its inserted via script.
-Addtionally their wordpress plugin breaks websites. Ive never had a plugin break a website before but this chat system white screen of deaths sites. Guess what support solution was? Put the script in yourself.
I’m sorry, the support while they try hard to help with giving you step by step guides; they really don’t go the extra mile like installing it for you; even though its their product they don’t really fully support it; even when their plugin is broken and breaking sites — its my responsibility as a customer to install it via script and my responsibility to have their chat work correctly with different languages — multi language dynamic changing is kinda standard with chats in 2022, without it its extremely unprofessional looking to customers.
Overall I love the translation system they have for chat itself (customers typing), but the widget and plugin are crap. The setup is a joke and a waste of time. I really wanted to stay with them but the above issues im leaving — I went to Zoho which had all of this functionality that was needed (They don’t support Hindi but their translation does, just the widget text will stay English, so 4/5 of my languages fully supported out of the box), setup was easier still using scripts but the language changes to the site language as it should in the first place.
Im sorry Crisp, you have ALOT of work to do. But the whole plugin breaking sites, scripting custom JS, and support not just doing it for your highest tier clients isn’t really cutting it.
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Terrible, it’s a freemium, everything in the Crisp service warns you to get paid. You can’t use it right, it’s exhausting. There’s no Brazilian Portuguese translation available. It would be great if the company let the consumer use it more freely and allowed the integration of Whatsapp for the basic plan.
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When you install the Plugin and create your account at the crisp website you will automatically subscribe to the pro plan which is only for free for 14 days!
So this plugin is not for free until you chance your plan to the basic one.
The advertisement is very irritating. Everywhere they tell you that the chat plugin is free, even on the registration page.
The plugin connects to the crisp server. So the chats will be recorded there. You have to mention this in your privacy policy. Also you have to block loading the chatbox – a lot of cookies and the external script – before the visitor has accepted the cookies. I am not sure if this is possible. So I assume the plugin is not DSGVO compatible although the developer comes from France.
The service itself works great with the app ecosystem they offer.
I tried to delete my account after testing the service – which is difficult – but it finally worked – you have to delete the website from the crisp dashboard first.
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The support sucks…..no response from the developers.
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First chat and communication plugin which works very good and does everything fine and easy
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Gayet kullan??l? ve basit bir arayüzü ver pro almak daha keyifli bir hale getiriyor
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The free features of this plugin are plentiful and rich. I’ve been through half a dozen other Live Chat plugins and Crisp is the best by far. I’m going to be getting a paid plan soon.
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Crisp is an Excellent service!
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Many apps tested, this was the best!
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fair prices and really nice plugin
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Très bon plugin, très rapide à mettre en place et très fonctionnel !
En plus de ?a, le service client est d’une efficacité et d’une gentillesse sans pareil.
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Their unlimited package was surprisingly awesome. The insights we have made from watching website traffic in real time to include the MagicBrowse feature that let’s you see what pages are being viewed and for how long has transformed our understanding of what’s happening with our website and what we need to change to improve it. Of course the chat feature is seamless, packed with features, and works great on the desktop or mobile.
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I have use couple of live chat for support plugins. I find Crisp is the best. And I love it’s dashboard and mobile app it is so user-friendly.
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Easy to use, beautiful, free for 2 agents with few needs
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In the beginning, had issues setting up but after countless experiments got it to work. Loving it so far, the fact that it’s free too. It lets you see you is on your site and talk to them. Android, iOS, and iPad OS apps all optimised well and have extended functionality. The monthly plans are expensive for private use but are cheap for a business. The interface is pleasant and functional.
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