• Hi guys,

    on?checkout page. the payment section “continues loading”. Customers can’t change payment methods.?

    my report

    System Status Report

    ### WordPress Environment ###

    WordPress address (URL): [Redacted]
    Site address (URL): [Redacted]
    WC Version: 9.3.2
    Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
    Action Scheduler Version: ? 3.8.1
    Log Directory Writable: ?
    WP Version: 6.6.2
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: es_CR
    External object cache: –

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 8.1.29
    PHP Post Max Size: 128 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 3000
    cURL Version: 7.61.1
    OpenSSL/1.1.1k

    SUHOSIN Installed: –
    MySQL Version: 10.11.9-MariaDB-cll-lve
    Max Upload Size: 128 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?

    ### Database ###

    [REDACTED]

    ### Post Type Counts ###

    attachment: 137
    custom_css: 1
    customize_changeset: 1
    elementor_library: 7
    nav_menu_item: 3
    page: 12
    post: 1
    product: 26
    revision: 24
    rmp_menu: 1
    shop_order: 228
    shop_order_refund: 7
    wp_global_styles: 3

    ### Security ###

    Secure connection (HTTPS): ?
    Hide errors from visitors: ?

    ### Active Plugins (10) ###

    Elementor Pro: por Elementor.com – 3.24.2
    Elementor: por Elementor.com – 3.24.3
    Essential Addons for Elementor: por WPDeveloper – 6.0.5
    GTranslate: por Translate AI Multilingual Solutions – 3.0.7
    Checkout Field Editor for WooCommerce: por ThemeHigh – 2.0.3
    Order on Mobile for WooCommerce: por EduardoVillao.me – 2.3.3
    DHL Express Commerce: por DHL Express – 3.0.0
    WooCommerce: por Automattic – 9.3.2
    WooCommerce OPPCw: por customweb GmbH – 5.0.41
    WP-Optimize - Clean, Compress, Cache: por David Anderson
    Ruhani Rabin
    Team Updraft – 3.6.0


    ### Inactive Plugins (4) ###

    Defender: por WPMU DEV – 4.9.0
    WooCommerce Weight Based Shipping: por weightbasedshipping.com – 5.10.0
    WP Menu Cart: por WP Overnight – 2.14.6
    WP Responsive Menu: por MagniGenie – 3.1.8

    ### Dropin Plugins () ###

    advanced-cache.php: advanced-cache.php
    maintenance.php: maintenance.php
    object-cache.php: Redis Object Cache Drop-In

    ### Settings ###

    Legacy API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator:
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: ?
    HPOS feature enabled: –
    Order datastore: WC_Order_Data_Store_CPT
    HPOS data sync enabled: –

    ### Logging ###

    Enabled: ?
    Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
    Retention period: 30 días
    Level threshold: –
    Log directory size: 93 KB

    ### WC Pages ###

    Base de la tienda: #182 - /tienda/
    Carrito: ? Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
    Finalizar compra: ? Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
    Mi cuenta: #144 - /mi-cuenta/
    Términos y condiciones: ? La visibilidad de la página debe ser pública

    ### Theme ###

    Name: Hello Elementor
    Version: 3.1.1
    Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
    Child Theme: ? – Si estás modificando WooCommerce en un tema padre que no has creado personalmente
    te recomendamos utilizar un tema hijo. Ver: Cómo crear un tema hijo

    WooCommerce Support: ?

    ### Templates ###

    Overrides: –

    ### Admin ###

    Enabled Features: activity-panels
    analytics
    product-block-editor
    coupons
    core-profiler
    customize-store
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    pattern-toolkit-full-composability
    product-custom-fields
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    printful
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    launch-your-store

    Disabled Features: experimental-blocks
    minified-js
    product-pre-publish-modal
    settings
    async-product-editor-category-field
    product-editor-template-system
    blueprint
    reactify-classic-payments-settings

    Daily Cron: ? Next scheduled: 2024-09-21 01:44:02 -06:00
    Options: ?
    Notes: 161
    Onboarding: completed

    ### Action Scheduler ###

    Completar: 111
    Oldest: 2024-08-20 11:02:57 -0600
    Newest: 2024-09-20 04:47:58 -0600

    Fallida: 7
    Oldest: 2023-05-12 10:15:12 -0600
    Newest: 2024-09-18 08:44:46 -0600

    Pendiente: 1
    Oldest: 2024-09-20 13:41:12 -0600
    Newest: 2024-09-20 13:41:12 -0600


    ### Status report information ###

    Generated at: 2024-09-20 06:32:02 -06:00

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Shameem (woo-hc)

    (@shameemreza)

    Hi @y2kwebs

    This kind of problem is usually caused by a conflict with your theme or with another plugin. The best way to determine this is to:

    • Temporarily switch your theme to Storefront or Twenty Twenty-Four
    • Disable all plugins except for WooCommerce
    • Enable all default payments gateway
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    I hope that helps! Let me know once you have done a conflict test!

Viewing 1 replies (of 1 total)
  • You must be logged in to reply to this topic.