Ive been trying to get in touch with support via the website and Im wondering if there{s a way to pass feedback or ask questions besides this form in order to send screenshots and have a better communication?
]]>Hi
When testing the configuration I have for Incoming Email I always get the error bellow
Can not connect to the server: mail.colourinvasion.pt. Please, check your setting.
IMAP doesn’t exist. PHP must be compiled with IMAP enabled
I have,
IMAP
my host
SSL
993
Is it required that any user sending in a ticket have an account created? We don’t need or want all of our staff to have WP logins. We are looking for a support system that lets us just use the emails to communicate with users, no logins required.
]]>I have deleted old Tickets but the some attachments can be still found via WordPress Media and also via FTP.
]]>Hi, is there anyway to change the sent style of ticket and send in email the user and password of the user ?
thanks
Hi there,
Nice plugin. Just wondering where the ticket submital css is located so that I can edit the look and feel of the form to match the rest of my site. Also, the url for a customer to view a ticket /ticket/ticketname/? shows side bar. Where can I edit the template of the ticket view page?
Thanks much
]]>Hello,
What is the shortcode to display the ticket list is [tickets].
What is the shortcode, for the ticket description?
right now the ticket links don’t work properly, they only go back to my homepage.
]]>Hello, your plugin performs automatic user registration. How can we make user passwords to be automatically e-mailed to the users?
]]>Hi there!
The filter stgh_plugin_settings is loaded even in the tickets list screen – but it’s helpful only in the setting pages.
The problem I’m facing now is: if I add custom options there, like add a “select user”, just like the ‘assignee_default’ option that you’ve in your add-on, the dashboard becomes super slow (I’ve about 50k registered users).
When I turn switch the “option” value for an static empty array it becomes quite more fast again.
is that possible to load this filter only in the settings page? Let me know if you need any further information to test it out.
Thanks
]]>I am trying to change the email for incoming email but no matter how many times I change those settings it won’t save. Any help appreciated.
]]>I realy like your Plugin and I will also go Pro!
For security and privacy reasons it would be nice to have options to delete old closed tickets after a fixed time (for example after 6 or 12 Months) also it would be nice to have a option to autodelete users after a fixed number of month who have no open tickets or did not open a ticket for fixed time.
]]>Hi. Not used this plugin yet. Just wondering if Customer is front-end only? Also, is there Captcha option for submission?
]]>Is there a way to include a consent field to make Catchers comply to the General Data Protection Regulation (GDPR)?
By May 24th, 2018 all websites that collect users data have to comply to this European regulation, and include an explicit consent field with (custom) explanation about the uses given to the data collected.
Without that field, Catchers form will be useless for EU websites and websites that collect data from EU citizens.
Thanks.
]]>Hi,
Thank you for sharing your work.
I’m wondering if there’s a way to track the URL where the support form was used. I have this e-learning project using Lifter LMS and I need an easy way for the enrolled students to ask questions from their lessons. It’s important for the trainer answering questions to know the exact lesson where the students are at, including an URL as a hidden-field would help a lot.
Also, do users have to have a specific account to be able to see their tickets? Can they be regular WordPress users?
Thanks.
álvaro
]]>Hi
How useful is the option to interrupt email in incoming mail.
Thank you very much, great work.
José Carlos
Hi
For future updates, source texts are missing in .po files for translation:
View ticket in your web browser (email)
Type your reply here. (placeholder form new reply)
Thank you very much, great work.
]]>hi
(apologies for my English)
I use the WP-Mail-SMTP plugin to send SMTP emails, also the Email-Templates plugin, and work very well together, allowing SMTP to send and customize notifications. However, the Catchers Helpdesk and Ticket system for SMTP service does not support Email Templates.
thank you for your patience.
José Carlos.
Hi,
(apologies for my English)
After submitting the ticket form from the [ticket-form] page there is a redirect www.namesiteweb.com/ticket/subjectform page not found
thank you.
José Carlos.
Hi, I want to use this function to sent notification when new ticket is added. Unfortunetely is doesn’t work. I checked it with wordpress post by changing ‘publish_stgh_ticket’ to ‘publish_post’ and it worked perfect. Please help me solve this problem.
function stgh_ticket_published_notification( $ID, $post ) {
$name = "My name";
$email = "[email protected]";
$title = $post->post_title;
$to[] = sprintf( '%s <%s>', $name, $email );
$subject = sprintf( 'Ticket: %s', $title );
$message = sprintf ('New ticket “%s” added.' . "\n\n", $title );
$headers[] = '';
wp_mail( $to, $subject, $message, $headers );
}
add_action( 'publish_stgh_ticket', 'stgh_ticket_published_notification', 10, 2 );Hi,
can’t activate this plugin. Both version (free and pro).
Could you help me to solve this?
Best,
Axel
I haven’t used it since 3 months. Now when I need it, outgoing emails have no content, are empty. What’s wrong?
]]>Hello,
the automatic answer is setup and ticked in settings, but the answer email is totally empty. Only the subject has “Re: Test”, when “Test” was the subject sent by Questioneer.
Catchers Version 2.3.1
]]>Hello,
where can you edit form?
]]>Could you describe how open tracking works?
]]>Hi,
Thanks for a good plugin!
I have a few proposals
1. Show somewhere categoty in list like a tags.
https://yadi.sk/i/Cyx50kUL39oR8n
2. Also may be add option to do not notify user about creating account (if I want add new ticket but want just just Email for chating).
3. Option to redirect into Tickets list after submit a reply
Like “Send reply” and “Send reply and back to List”
4. Add button “Refetch emails” in Tickets list for manually get new mails (if I am expecting important mail).
5. Load public CSS & JS just on plugin pages (when shortcode is called)
6. In future: add Browser notifications (over WP Heartbeat) about updates (with emails or wihtout – settings)
Regards, Max
]]>Hi!
I’m giving a try to your plugin and I must say that it’s better than expected ??
But there are a few things than stops me from buying the pro version. The main one is the number showed in the notification bubble (in the Tickets menu and also in the top admin menu bar).
That notification includes tickets in ‘new’ and ‘answered’ statuses. I can’t see the point of having ‘answered’ ticket included in the notification bubble, once the ticket is replied by an agent it should not require attention from the support staff once the user replies again, so why including them in the notification?
Maybe the ‘answered’ status should not exists, a closed ticket can be reopened when the user send a new reply, so why having this ‘answered’ status? A status that would be more helpful is a ‘pending’ status, to set the ticket as pending of further investigation or when waiting for a third-party.
Is there any filter that I can use to customize the statuses included in the notification count are also to customize the statuses or add new statuses? Also is there a filter to set the default status in the reply screen? Being able to set the default status in this screen to ‘closed’ would help to show only ‘new’ tickets in the notification bubble.
Regards.
]]>Hello,
It is able to create custom fields in form ticket?
I need add some inputs – data from them can be merge with content – but it’s possible?
I tried make normal contact form but there i can’t set Email input as sender.
]]>Hi folks,
I have left a few support requests regarding the PRO version in your helpdesk but no response so far.
Are you on vacation?
Thanks!
]]>Hi,
Thank you for this great plugin.
Do you have the shortcode list of this plugin ?
I am using [tickets] and [ticket-form]. But I would like to have the ticket Helpdesk manager who manages assigned tickets from a WP page, not within admin area. So I need something like [ticket-list-assigned-to-me].
Thank you for your help.
Kind regards,
]]>Hello,
Can you please help me to resolve this problem?
I am facing problem while installing this plugin. Where I am trying to activate it then I get the following:
===========================================================
Plugin could not be activated because it triggered a fatal error.
Warning: require_once(__DIR__/vendor/autoload.php) [function.require-once]: failed to open stream: No such file or directory in /home/content/99/9956399/html/t/wp-content/plugins/catchers-helpdesk/catchers-helpdesk.php on line 33
===========================================================
After getting this error I tried to fix it by replacing the __DIR__ using dirname(__FILE__). And then I get the following error:
===========================================================
Plugin could not be activated because it triggered a fatal error.
Parse error: syntax error, unexpected T_STRING in /home/content/99/9956399/html/t/wp-content/plugins/catchers-helpdesk/vendor/composer/autoload_real.php on line 23
============================================================
I am not understanding actually what is the problem. Can you please help?
FYI,
I am using latest wp version 4.5.2 and Mysql version 5.5
Thank you for your time.
-Riz