We are unable to sync our store with WordPress. We are seeing the following error in the BigCommerce debug.log.
No handler found for current import state {"state":"marking_deleted_products","import":"full"} []
We recently added the capability for users to pay via paypal (just disabled the feature as it crashes for mobile users) it worked fine on desktop but not sure if there is a bug when it comes to paypal or not; the majority of users are buying on their cell phones so this would be an ideal payment gateway to have
]]>We have been using the integration for over a year with no issues, but yesterday we started receiving:
“There was an error syncing your products. Please try to import again. If the error persists, please contact support.” This error message pops up during step 9/13 of the sync “adding listings to channel”
I reached out to BigCommerce support, they confirmed all the API actions were succseful on their end so it is a WP issue. I worked with our hosting provider to check server logs for any issues and they confirmed everything is ok. All plugins are up-to-date and latest version of WP.
No site code changed, so I am really lost as to how to fix.
The site is currently broken and my client is understandably upset. Anyone have any other ways to debug or fix this?
Hello there,
As soon as I activate Bigcommerce for WordPress, it breaks my site so bad I have to delete the plugin through cPanel. I tried it several times, even with the other plugins deactivated. I also deactivated Elementor and Elementor Pro. We don’t even get the plugin’s setup page.
The only thing all pages display is the warning: “There has been a critical error on this website. Please check your site admin email inbox for instructions.”
WordPress version 6.6.1
Active theme: DetailX Child Theme (version 1.0)
Current plugin: BigCommerce for WordPress (version 5.1.0)
PHP version 8.2.18
Error Details
=============
An error of type E_ERROR was caused in line 29 of the file /home2/ivxjejmy/public_html/wp-content/plugins/bigcommerce/src/BigCommerce/Taxonomies/Channel/Connections.php. Error message: Uncaught BigCommerce\Exceptions\Channel_Not_Found_Exception: Primary channel is not set. in /home2/ivxjejmy/public_html/wp-content/plugins/bigcommerce/src/BigCommerce/Taxonomies/Channel/Connections.php:29
Stack trace:
#0 /home2/ivxjejmy/public_html/wp-content/plugins/bigcommerce/src/BigCommerce/Taxonomies/Channel/Connections.php(41): BigCommerce\Taxonomies\Channel\Connections->primary()
#1 /home2/ivxjejmy/public_html/wp-content/plugins/bigcommerce/src/BigCommerce/Accounts/Customer.php(398): BigCommerce\Taxonomies\Channel\Connections->current()
#2 /home2/ivxjejmy/public_html/wp-content/plugins/bigcommerce/src/BigCommerce/Accounts/Customer.php(342): BigCommerce\Accounts\Customer->get_guests_default_group()
#3 /home2/ivxjejmy/public_html/wp-content/plugins/bigcommerce/src/BigCommerce/Accounts/Customer.php(416): BigCommerce\Accounts\Customer->get_group_id()
#4 /home2/ivxjejmy/public_html/wp-content/plugins/bigcommerce/src/BigCommerce/Taxonomies/Product_Category/Group_Filtered_Terms.php(61): BigCommerce\Accounts\Customer->get_group()
#5 /home2/ivxjejmy/public_html/wp-content/plugins/bigcommerce/src/BigCommerce/Taxonomies/Product_Category/Query_Filter.php(63): BigCommerce\Taxonomies\Product_Category\Group_Filtered_Terms->get_visible_terms()
#6 /home2/ivxjejmy/public_html/wp-content/plugins/bigcommerce/src/BigCommerce/Container/Taxonomies.php(110): BigCommerce\Taxonomies\Product_Category\Query_Filter->maybe_hide_children(Object(WP_Query))
#7 /home2/ivxjejmy/public_html/wp-includes/class-wp-hook.php(324): BigCommerce\Container\Taxonomies->BigCommerce\Container\{closure}(Object(WP_Query))
#8 /home2/ivxjejmy/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters('', Array)
#9 /home2/ivxjejmy/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
#10 /home2/ivxjejmy/public_html/wp-includes/class-wp-query.php(1381): do_action('parse_tax_query', Object(WP_Query))
#11 /home2/ivxjejmy/public_html/wp-includes/class-wp-query.php(949): WP_Query->parse_tax_query(Array)
#12 /home2/ivxjejmy/public_html/wp-includes/class-wp-query.php(1868): WP_Query->parse_query()
#13 /home2/ivxjejmy/public_html/wp-includes/class-wp-query.php(3852): WP_Query->get_posts()
#14 /home2/ivxjejmy/public_html/wp-includes/class-wp-query.php(3984): WP_Query->query(Array)
#15 /home2/ivxjejmy/public_html/wp-content/themes/detailx/includes/wp.php(317): WP_Query->__construct(Array)
#16 /home2/ivxjejmy/public_html/wp-content/themes/detailx/includes/wp.php(412): detailx_get_post_id(Array)
#17 /home2/ivxjejmy/public_html/wp-content/themes/detailx/includes/wp.php(432): detailx_get_template_page_id(Array)
#18 /home2/ivxjejmy/public_html/wp-includes/class-wp-hook.php(324): detailx_get_template_page_link('https://rollost...', 'post')
#19 /home2/ivxjejmy/public_html/wp-includes/plugin.php(205): WP_Hook->apply_filters('https://rollost...', Array)
#20 /home2/ivxjejmy/public_html/wp-includes/link-template.php(1321): apply_filters('post_type_archi...', 'https://rollost...', 'post')
#21 /home2/ivxjejmy/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/conditions/archive.php(42): get_post_type_archive_link('post')
#22 /home2/ivxjejmy/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/conditions/condition-base.php(66): ElementorPro\Modules\ThemeBuilder\Conditions\Archive->register_sub_conditions()
#23 /home2/ivxjejmy/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/classes/conditions-manager.php(200): ElementorPro\Modules\ThemeBuilder\Conditions\Condition_Base->__construct(Array)
#24 /home2/ivxjejmy/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/classes/conditions-manager.php(211): ElementorPro\Modules\ThemeBuilder\Classes\Conditions_Manager->register_condition('archive', Array)
#25 /home2/ivxjejmy/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/classes/conditions-manager.php(282): ElementorPro\Modules\ThemeBuilder\Classes\Conditions_Manager->register_condition('archive')
#26 /home2/ivxjejmy/public_html/wp-includes/class-wp-hook.php(324): ElementorPro\Modules\ThemeBuilder\Classes\Conditions_Manager->register_conditions('')
#27 /home2/ivxjejmy/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)
#28 /home2/ivxjejmy/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
#29 /home2/ivxjejmy/public_html/wp-settings.php(722): do_action('wp_loaded')
#30 /home2/ivxjejmy/public_html/wp-config.php(103): require_once('/home2/ivxjejmy...')
#31 /home2/ivxjejmy/public_html/wp-load.php(50): require_once('/home2/ivxjejmy...')
#32 /home2/ivxjejmy/public_html/wp-admin/admin.php(34): require_once('/home2/ivxjejmy...')
#33 /home2/ivxjejmy/public_html/wp-admin/plugins.php(10): require_once('/home2/ivxjejmy...')
#34 {main}
? thrownHelp please, i would love to use this plugin.
Thanks & regards,
]]>
Hi,
I’m having trouble with BigCommerce plugin and the embedded checkout URL and subdomain. I’m also having a lot of issues with contacting support. Please see the video below. I outline each issue. Any help would be greatly appreciated. Thank you.
]]>Hello, when users are either trying to register an account or login to their account via the WordPress website… they continually get this error message “Please check that you have entered your email address and password correctly.”
The user account is showing up as created in the backend of WordPress. Just they can never login. I even change the password as an Admin inside of WordPress and still the same error.
What can be done so my clients customers can have a useful user account on WordPress when they order through the BigCommerce WP plugin?
]]>Embedded Checkout not working in WordPress for LOGGED IN USERS. I cannot load checkout page on WordPress for LOGGED IN USERS – I get a spinning circle for a short time( ca. 1 second), then it disappears and I see a thin white line.
]]>Hello all,
We have deployed a fix for a recent vulnerability found with the BigCommerce for WordPress plugin.
To update and to receive this fix, please upgrade your plugin by following the steps below.
- Navigate to your WordPress website and login as an admin.
- In the sidebar, select “Plugins”.
- Select the “update now” hyperlink for the BigCommerce for WordPress plugin.
- Wait for the upgrade to finish ??
Thank you!
]]>WordFence is reporting a critical security vulnerability in Big Commerce for WordPress version 5.0.6 and before. Here’s the link to the report:
]]>I need to reset the settings in the plugin. It’s asking for API info, settings, the nav menu is gone… something happened. How can I reset?
]]>I am having major issues installing this plugin. Is there someone I can talk to about installing it?
]]>Hello there!
I am seeing a PHP Warning on the bigcommerce/templates/admin/query-builder.php at line 67 and 68 where a property is being read on a boolean value.
I have applied a temporary fix directly on the file, but I’m afraid this will be overwritten on the next update. Is there a better way to implement this fix, like putting a copy of the template file on the child theme? Or can you have this fixed on the next update?
Thanks so much!
Hi , is there a way to turn off the state tax rate showing on the checkout form before the user starts the checkout process? Users are getting the state tax (this case WA) added to the checkout amount before they enter their address.
]]>Our images are giant on this page, how do we minimize these images down so they arent so zoomed in?
]]>I’m having an issue where after the BC4WP plugin is installed and connected, the WordPress storefront URL is not appearing in the BigCommerce Channel Manager. Without that available, I am unable to access route changes.
I’ve attempted to delete and reinstall the plugin several times and have also tried to delete and create a new channel in Bigcommerce.
I have an open ticket with BigCommerce support, but I’ll bet they respond with “it’s a plugin problem”.
I have a prospect that wants products to be displayed on the wordpress website but require the user to be logged in to see their account specific pricing. Will this plugin allow this to happen?
]]>As the title indicates, I’m using BC4WP and have it configured to use the embedded checkout. The feature seems to work flawlessly, as long as the user/customer is currently logged into their account.
If a guest / non-logged in customer attempts to checkout, the iframe that loads the BigCommerce checkout form refuses to show. Inspecting the page reveals little help:
“Uncaught (in promise) NotEmbeddableError: Unable to embed the iframe because the content could not be loaded.”
The problem persists in Chrome, Firefox and Safari. I’ve tried everything I can think of to resolve the issue, including using official WP themes and disabling all plugins, all to no avail. There must be a setting or something I’ve missed. Any advice or insight would be greatly appreciated!
]]>When we have BC4WP activated on our website, the elementor editor widgets sidebar will not load. When we deactivate the BC4WP plugin, it loads as intended. Anyone experience this as well? Any luck solving it? Thank you!
]]>I’d like to slightly change the confirmation that pops up to include a link that takes the user to the cart (if they’d like to checkout). See attached – I’m referring to the green text box. Can this be done?
Here’s a screenshot: https://support.bigcommerce.com/sfc/servlet.shepherd/version/download/0684O00000N80fB?asPdf=false&operationContext=CHATTER
]]>Hello,
I recently launched a new site using BC4WP plugin. Now after you add a product to your cart and go to the cart it shows “Your cart is empty.”
The cart and checkout process was fine on the staging site.
I looked through all the settings but can’t find where it’s an issue.
Website details:
Hello Elementor theme
Elementor and Elementor Pro
Hello,
I currently have BC4WP installed and I’d like to add a product search bar however I don’t see any way to do that. Please advise.
]]>I am trying to integrate my BigCommerce store: https://www.PowerlineHealth.com
With a customer’s WordPress store: https://www.TudorWithCarol.com
I used thrive themes with all kinds of glitches.
What WordPress theme have you found to work best for this?
]]>When the Divi Overlay plugin is activated it breaks the secondary pages. I have dialed it down to being an issue with the big commerce plugin being active at the same time. Do you know of a fix for this?
]]>I have updated the plugin to the latest version 4.32.0. Then imported products from big-commerce but I am unable to view the product because I am getting an “Uncaught Error: Class ‘AMP_Post_Template'” error.
]]>Hello,
I have integrated my WordPress with Bigcommerce.
The problem we are facing is that when we add the Klaviyo tracking code is not picking the right product variable values, and we are not able to find the correct variable names from the WordPress front end to replace them on the script so that it should pass these values to Klavio, here is the guide to add the script on Bigcommerce site.
We have successfully added the script on the site and it’s sending information to Klaviyo but it’s not picking up the right product values its sending the values as it’s written in the script.
Thanks.
]]>I am creating a headless store using WordPress and bigcommerce and iam using a plugin for that (Bigcommerce for WordPress) My check out page is not loading and its shows me a error cananyone help me for this ?
https://wordpress-514977-2712875.cloudwaysapps.com/checkout
I am trying to show the “Out of Stock” message that is currently showing on the products that have 0 inventory in a different location in the product card. I have copied the \bigcommerce\templates\public to a \bigcommerce\ directory under my theme so that I can edit the templates.
I can see the reference to the inventory level in the product-title.php template <?php echo $inventory; ?>
I would like to use this same <?php echo $inventory; ?> in the product-card.php template, but when I put the <?php echo $inventory; ?> in the product-card.php template, I am not seeing the “Out of Stock” message where I am placing it.
Is there a way for me to show the “Out of Stock” message in a different place on the product-card.php template? Thanks in advance.
]]>Hi there,
With this plugin activated, the login page redirects from /wp-admin to /login, where my admin credentials appear to do nothing – no error on submit, the page just reloads
Is there a known conflict with Wordfence Security? Or some other issue?
Thanks
]]>Hello, Can we use Bigcommerce plug in with WordPress or dokan theme. we want to start a event & party product rental service in our city. its like renting a vintage car in wedding, music system , LCD Projector and decor items for any events . we are not tech savy, new to this world. we r doing rental from last 22 years but on phone and email only. can this idea of Big commerce plug with WordPress or Dokan theme will work ?
Hope to get support from elder brothers!
]]>When BC4WP plugin version 4.26 to BigCommerce using API credentials, I get this error message:
“”””API scopes are invalid. Requested resource: /gift_certificates””””
I downgraded plugin to 4.25 and was able to connect via API successfully.
Thanks in advance,
Mike Peace
]]>