Rating: 5 stars
Just what I needed, very simple once you play around with it and worked perfectly with my theme.
Cheers!
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I’ve configured this for a client website, and it looks great! The design is clean, and it’s very well organized. Also, got some good customer service for an issue I was having.
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We’ve been using this plugin for several years to manage our company’s business knowledge, with great success! The combination with SearchWP is perfect.
The plugin is updated regularly, keeping pace with wordpress developments without any downtime.
The rare little bugs have been corrected very quickly, and some of our feature requests have been integrated.
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Cool plugin that rolls together a lot of things you could patch together with other plugins but in an easy-to-use complete package that just works.
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Customer support responded quickly and reliably and was able to help me very quickly with an update error. The problem was fixed with a version update and it has been running perfectly ever since.
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Users have reported the latest update blocks the Knowledge Base from appearing. No answer from the Plugin owner at this time. Not sure if they turned off the “Lite / Free” version of this plugin.
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I needed to publish a knowledge base for an online race entry platform. Basepress is easy to install and configure and has helped me to quickly create a fully searchable knowledge base to help my customers. Great effort.
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Thank you for this great plugin it’s helped me a lot
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This is a great plugin for a knowledgebase. I ended up buying the pro version because it is the only knowledgebase plugin that I could find that allowed me to alter the order of the article display in a custom way. Other plugins that I tested needed to use some criteria for sorting like title or date updated. But in the pro version there is a drag and drop for ordering. Really nice.
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This plugin generates attractive, professional knowledgebases.
The support documentation is first rate.
In addition to this, the developers provide concise one-to-one advice via the forum.
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All organizations struggle to update and make internal information available to their users. How often have encyclopedias, manuals and guidelines been produced on paper or as long pdf documents, where the end user has not used the information? With the help of BasePress, information can be updated and made available in an efficient and intuitive way and the search function is efficient and fast. Here you have good opportunities to organise, develop and make the company’s expertise available. Here there is a wide range of application areas. It shall be exciting to follow the development of this product.
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The plugin doesn’t find the content because it doesn’t have a base page to work with. It has no categories and tags.
My main frustration was the homepage not working even after I created the knowledge base and section.
The section added to the knowledge base does not appear on the page where you add the article.
After everything is done, I create the article, but there is still a message with a horrible red banner, saying that page does not have a knowledge base yet.
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Thanks for making this happen, been looking for a powerful docusaurus like docs with wordpress benefits. This is gold.
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Great plugin from an awesome team. Even had the team help out with some basic styling as the theme was breaking things. Highly recommended!
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I chose this plugin mainly because it allowed multiple products to have their own knowledge base, something that sets this plugin apart from other plugins.
It was easy to get going with nice out of the box designs that fitted well.
I quickly upgraded to Pro, not that I actually needed the pro features ( nice that they are, the free version does a lot ) but because I want to support the plugin developer as I wanted this plugin to exist for the the long term.
Being a plugin developer myself, I haven’t need that much support, but when I have asked I have had quality support.
Also the code is nicely written, with templates and hooks that make customisation straight forward.
Rating: 1 star
Free version ok, but the UI is buggy. Most of all, the need to be able to keep content on the page, but change between accordion and premium accordion. Was not able to overrride the basic theme colors and anchors doesn’t work with accordion
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We tested several knowledge base plugins and really like how we could create multiple knowledge bases in the same website with this plugin. Another good feature with this plugin is that there is a setting when you search a knowledge base you can search just in that knowledge base for articles. In a few plugins we tested the search would return results in all knowledge bases which is what we didn’t want since we wanted to keep articles in the search just to the one knowledge base we are searching. We submitted a question to support and they provided us a solution to our problem. Overall we are very happy with the plugin and support.
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We’re using BasePress on iconicwp.com. We chose it because we were able to extend it to cater to our specific needs.
On top of that, the support has been great when required!
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Great Knowledge base system, great value.
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This plugin has changed my view of WordPress. It does exactly what it says is does and is so easy to setup and use. It’s fast, well laid out on the page, and looks quite good for users. I can create articles really quickly which is perfect for setting up an internal wiki.
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It’s so close, it’s nicely done and works well. Only thing is no custom order of articles, only alpha or date. Makes it a non-starter as you can just set up a custom post type and have the same features.
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I had an issue and couldn’t figure out how to do multi level menus, literally replied with a demo animation on how to do it. Has been very responsive and supportive. Will be upgrading license soon, thank you!
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With so many options of good products out there, what really differentiates companies is their support and how much they care about their customers. BasePress is one such company. Yes, the plugin is excellent and does everything I needed it to do. But even more importantly, there hasn’t been a time that I’ve reached out for support that they haven’t resolved the issue or helped me find a way to make things work – even when the issue ultimately turned out to be unrelated to their product. Out of dozens of tech products I’m using, BasePress is one of two that go the extra mile and provide that level of support. These are companies I will stick to even if they are missing a feature here or there. Well done, and keep this up as you grow!
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This plugin is very good. My only wish would be a better integration in the used wordpress theme. I don’t know if this is possible, so i give it anyway a 5 stars rating. You can choose from 3 different nice customizable themes. There is also the possibility to add custom css code to the choosen theme. Advanced users can also edit the existing themes or create a new one. So there are no limits in adapting the plugin to your wordpress site. thumbs up!
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Highly recommend! We searched for a good way to put a glossary on our website and found this plugin. It is easy to use and I really like that you can use different themes and customize everyone of them. Also I asked a question on the support forum and got an answer in less than a day!
Thank you very much for creating this cool plugin.
Rating: 5 stars
Used this plugin for one of my client websites and it worked perfectly. Has exactly the right balance of necessary features without boatloads of feature bloat. And it played perfectly with the main them I am using. 10/10 recommended.
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We have, what we consider to be, a major project in the works. As such, we have been taking a deep dive into Basepress pushing its functionalities and stability to the limits. We’re happy to report that we are fundamentally very impressed. The product itself is very robust, it is scalable, and it is well-conceived. Does it do every single thing we want it to? Almost, but of note is that despite this being run by a small team, they are very responsive to support requests and feature suggestions. Developing a KB is a major commitment that needs to rely and trust its platform, Basepress has, to date, impressed us enough to believe we made the right choice. Definitely a five star plugin (and I rarely give those).
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Works as expected with no issues. The themes are slick and plesant for the viewer. The support seems good.
A plus is the ability to have widgets in the side and that helps a lot in many cases.
One thing a highly dislike in ALL plugins is the Freemius. Opted in or out, Freemius is a no-go for many people. Consider to remove it.
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It has all the things you need for a compelling help center or knowledge base but is not as heavy as the rest.
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We have been using the plugin for quite some time. Regular updates are released and the plugin works nice in our websites!
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