Hello,
I have downloader the sgbp extractor but unfortunately failed to extract the db file. I do not know what to write in the fields key path and key passphrase.

https://www.wuo-marketing.de/wp-content/uploads/2024/10/sgbp-extractor.png

Thanks in advance for your support

Hello,

I have several backups stored in BackupGuard, specifically in files with the .sgbp extension. Unfortunately, I can’t seem to find the software link needed to extract these backups. Without it, all my backups are currently inaccessible, and I urgently need to retrieve them.

I previously purchased BackupGuard Gold, and I would greatly appreciate it if you could provide the correct link or guide me on how to access my backups.

Can someone support me a Download-Link, please? =)

Thank you very much for your support.

Best regards,
Cem

While restoring backup it is giving an error message :

“The source db prefix (wpor_) doesn’t match the current db prefix (wp_). This is considered as migration and it is not available in this plan. You can change the current db prefix manually or upgrade.”

How to fix this/manually change db prefix? No resolution for this is available

I tried to backup my WordPress site using BackupGuard, but the backup was not successful, returning an error like below: SGExceptionIO: BackupGuard uses 64-bit integers, but it looks like we’re running on a version of PHP that doesn’t support 64-bit integers (PHP_INT_MAX=2147483647) [File: /var/www/ssldocs/wp-content/plugins/backup/com/core/SGBoot.php, Line: 279, URL: /wp-admin/admin-ajax.php]

Can you tell me how to fix it?

I tried to perform a restore from a previously successful backup using JetBackup.

To restore the previous backup, I went to the Dashboard and selected the installed plugin, JetBackup. From there I was given a selection of successfully completed backups. I selected the March 8, 2024 backup and selected restore. Next a prompt appeared giving me a choice of restoring everything including the database which is what I selected.

The restore started and immediately displayed the message:

“Briefly unavailable for scheduled maintenance. Check back in a minute.”

I am locked out and cannot login to the website.

Hi there,

I’ve successfully taken a full backup, which can also be restored. However, when extracting the backup, it seems to be missing most files files. i.e. the first and only folder is wp-content. Everything else is missing.

If extracting a full backup is not part of the free plan, then can you please recommend the best .sgbp extractor for Mac?

Thank you,
Max

Trying to restore a backup, but it seems to be stuck on 14% and I can’t seem to find a way to stop it either.
Version:?2.0.9.9

Today I went to run a backup of my website and saw that there were over 46 pages of backups. Seems the program is running every 30 minutes. How do I stop this????!!

Hi, all my backups suddenly show “Error getting status”. What can I do?

InnoDB: Operating system error number 32 in a file operation.
InnoDB: The error means that another program is using InnoDB's files.
InnoDB: This might be a backup or antivirus software or another instance
InnoDB: of MySQL. Please close it to get rid of this error.

After attempting to restore my backup from Jetbackup, my database presents the errors above, and I can’t find the issue. Since then, I’ve lost access to my local host site. Any help to resolve this would be appreciated. Thank you greatly in advance!

Liz

Hey guys,

the function of jetpack backup is not working right now it stucks on closing archives and the time before it freezes on 0%. Please help.

thank you

Michael

Hi, I am unable to Download my backup, I created a backup and the Status indicated Success. When I clicked on Download it went to a blank page and nothing happened. Can you please investigate.

Thanks,
Martin

Non-tech person here running a non-profit website. Trying to update our website and it says “Generating tree files (0)” and nothing happening. Also have two warnings on the last two backups so I’m afraid I currently have no backup of the site. Running the current version of WordPress and Jetbackup. Don’t know where to start to figure out why this isn’t working. Any help appreciated.

Hi,

The backup process never start.
The log returns :

2023-07-20 12:47:16: Start backup
2023-07-20 12:47:16: Your server CPU load exceeds the limit of 10! Current server load is 22.33

Any idea ?

A maintenance script that includes wp-config.php causes this error.

<br />
<b>Fatal error</b>:  Uncaught ArgumentCountError: Too few arguments to function {closure}(), 4 passed and exactly 5 expected.
Stack trace:
#0 [internal function]: {closure}()
#1 [root]/wp/wp-content/plugins/backup/com/core/notice/SGNoticeHandler.php(96): strtolower()
#2 [root]/wp/wp-content/plugins/backup/com/core/notice/SGNoticeHandler.php(13): SGNoticeHandler->checkExpiredLicense()
#3 [root]/wp/wp-content/plugins/backup/com/core/SGBoot.php(46): SGNoticeHandler->run()
#4 [root]/wp/wp-content/plugins/backup/com/boot.php(6): SGBoot::init()
#5 [root]/wp/wp-content/plugins/backup/public/boot.php(2): require_once('...')
#6 [root]/wp/wp-content/plugins/backup/backup.php(35): require_once('...')
#7 [root]/wp/wp-settings.php(447): include_once('...')
#8 [root]/wp/wp-config.php(38): require_once('...')

Since SGConfig::get() may return null, a cast to string would solve this issue.

	private function checkExpiredLicense()
	{
		if (strtolower((string)SGConfig::get('SG_LICENSE_KEY_STATUS')) == JBWP_LICENSE_KEY_STATUS_EXPIRED) {
			SGNotice::getInstance()->addNoticeFromTemplate('expired_license_error', SG_NOTICE_ERROR, true);
		}
	}

Maybe you could consider adding this change. Thank you.

Jetback up no longer works. Will not backup.

Jetback up restored old files but now I cannot undo

Jetbackup restore. How do I do this?

I tried to restore a backup (after an annoying hack attack), but I cannot do this as the newly installed word press is now with https, but the backup has http:

The source url (https://webpage.com) doesn’t match the current url (https://webpage.com). This is considered as migration and it is not available in this plan.?Upgrade now

How can I solve this? Do I really need an upgrade?

After the rebrand of Jet Backup, I downloaded a fresh backup archive, to make sure I could still extract the files in case of an emergency. Unfortunately, SGBP Extractor (OS X) can’t open the archive. It chugs and chugs likes it working, but never gets past 1% of the extraction. Is there a new version of SGBP Extractor? Did Jet Backup change the file format? I need to figure this out before I have a real site restore emergency.

Hello, after I download my backup, I receive a .html file and not .sgbp anymore. How can I extract it and restore the data via FTP?

Starting with JetBackup, the Upload to Cloud option has disappeared.

I’ve started a restore, but it still says:

“Restoring database: 0%

NOTE: Please don’t close your browser until finished.”

Is that very common? Can I go back or do I have to wait for something to happen as not to crash anything?

I’m unable to access the dashboard during the restoring process.

• This topic was modified 1 year, 8 months ago by weeinterpreter.
• This topic was modified 1 year, 8 months ago by weeinterpreter.

my restore after import is not strarting

The restoration stopped at 28% and no notification is given. Log shows that low max time. I increased it to 300 but it does not help. How can I quickly restore the page ? There was only one backup

Hi,

Taken a backup of a WordPress website using this plugin on a website, I tried to restore this saved backup that I’d downloaded from the previous website over to the new one. As I migrated hosts, When uploading the .SGBP file to the JetBackup addon on the new site, from my Local PC it’s not working at all.

I’m getting a File Upload failed message, Which I don’t quite understand why is occurring. Could anyone help me get this backup restored as it’s quite important.

• This topic was modified 1 year, 9 months ago by comhraidev.

Just updated to latest version of the plug-in (after taking a backup !); but now backup is not working. I select backup, the little rotating widget appears briefly then disappears and no backup is initiated. I also cant restore the backup I just took to get back to the old version. Previous topic suggested deactivating and reactivating – did that with no success.

Disk free space 784.3GB

Memory limit 268435456

Max execution time 30

PHP version 8.1.16

MySQL version5.7.38

Int size 8

Curl version 7.64.0 / SSL: OpenSSL/1.1.1n / libz: 1.2.11

Is cron available Yes

Hello, on 16th January I was able to create a full backup of 1022.63 MB. Since then it has not been possible anymore. The backup is “created” but with 0.00 MB size , so there has not been created any backup. Do you have an idea where the problem lies?

Hi

Trying to create a backup on our multisite install.
But the backup is not starting at all.
Had the same issue a week ago, then I copied this to the .htaccess file:
Then it worked, but today it’s not working again.
Any ideas for this?

Thanks

<IfModule Litespeed>
RewriteEngine On
RewriteRule .* - [E=noabort:1]
</IfModule>

Since BackupGuard has turned into JetBackup, I’m having problems with site backups.

The backups are huge now. My backups were 500MB before the switch, and now they are 30,534.99MB. I’ve added some things to my site since the last successful backup, but not warranting THAT much space!

Does anyone know why the backups are massive now?

• This topic was modified 1 year, 9 months ago by driches.

I’ve got and problem with restore my backup. The restore normally begin, but nothing on website is changing. Only plugins came back from the backup, site is deafult. I don’t know what to do…

I had problem with logging into my web site and tried with “cpanel”
it said it was full disc …. restored backup on hosting

then I see that space is available 13GB
one of two things that gone wrong is that automatic update updated Backup Guard and I got JetBackup… new name or what?

no more support for cloud
Cloud settings is blank… Upload to Cloud (PRO)
PRO ONLY?