Unsupported file format

  • Resolved WIS

    (@webinsights)


    7 years ago

    Hi,

    Everytime I submit a sitemap to Google Webmaster, it keeps giving me an error “Unsupported file format”.

    It single out jamyeprice.com/page-sitemap.xml as the culprit.

    I regenerated the sitemap a few times but I still have the same problem.

    I also have the sitemap validated at a few online validator and so far they all pass with flying colors.

    I have a WP site residing in the same domain but in a subfolder using the same theme but I had no problem submitting that sitemap. So it can’t be a theme related problem.

    Although W3TC plugin has been known to generate bad sitemap, I am not using that plugin.

    I am stumped so any new ideas would be appreciated.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Jerlyn

    (@jerparx)

    Hi @webinsights,

    You may want to check this article that discusses the error that you are getting when submitting your sitemap. Feel free to visit the page and let us know if the issue persists.

    Thread Starter WIS

    (@webinsights)

    Hi @jerparx,

    I saw that article a while back. Unfortunately, none of it applies to my situation. I am open to any ideas.

    Plugin Support devnihil

    (@devnihil)

    @webinsights If you are still experiencing the error in Google Search Console after checking the possible causes mentioned previously, we would next recommend disabling and then re-enabling sitemaps to force a cache update. To do so please perform the following steps:

      1. Log into WordPress and click on the SEO link on the left-hand menu.
      2. Click on ‘XML Sitemaps.’
      3. Toggle the switch to ‘Disabled.’
      4. Click ‘Save Changes.’
      5. Toggle the switch to ‘Enabled.’
      6. Click ‘Save Changes.’

    We also have a guide on how to enable XML Sitemaps here: https://kb.yoast.com/kb/enable-xml-sitemaps-in-the-wordpress-seo-plugin/

    Can you please try this and let us know if after completing this if Google still returns the error on the page sitemap?

    Thread Starter WIS

    (@webinsights)

    Hi @devnihil,

    Unfortunately, that didn’t work. I tried deactivating and reactivating the plugin and that didn’t work as well.

    So I decided to do a fresh install.

    And since I am going that route, I figure I might as well do it right. I deleted the plugin, deactivate my caching plugin, bypass CloudFlare, clear any server cache and then install Yoast SEO. That worked.

    I don’t know if it is just one or all of the steps I did that solve this sitemap issue. But I am just glad it worked.

    Thanks everyone who read and chip in ideas.

Viewing 4 replies - 1 through 4 (of 4 total)
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