Popup appears behind revolution slider and settings don’t save

Hello Scott

Trust all is well

1. The popup only appears behind the revolution slider on my homepage.

Please add the following CSS code to a Appearance > Customize > Additional CSS. This will force an opt-in to show above the slider.

.wph-modal.inc_opt_slidein.inc_opt_slidein_s {
    z-index:99999;
}

2. When I make changes to the design settings in the plugin dashboard they do not save.

I can’t reproduce this on my end. If you have any caching plugin active, please temporary deactivate them and see if the changes can be saved.

If the issue still persists, please run a full test for a conflict with a plugin. Deactivate all other plugins, except Hustle and check if the changes are saved after editing opt-in. If everything is well, activate one plugin at a time to find the one that causes this.

Let us know how it went!

Kind regards,
Nastia

Thank you for your help. The issue with the revolution slider covering the popup has been fixed.

The other issue still persists. I deactivated all plugins, made changes to the popup, clicked Save, clicked Continue, made more changes to the popup, clicked Save then Finish and when I went back all the changes had reverted.

I did not have a cache plugin installed, but I did install the Varnish HTTP Purge plugin to purge the Varnish cache, but it still didn’t fix the issue.

Please advise.

Scott.

• This reply was modified 6 years, 9 months ago by sgtech.

Another note: The Content settings do save. The Design and Display Settings tab do not save.

Hey @sgtech,

Hope you’re well.

While saving the settings from Design and Display settings tab can you check browser console to see is there any JS error? For chrome, to open browser console press Ctrl + Shift + J (Windows / Linux) or Cmd + Opt + J (Mac), then try.

Cheers,
Oguz

Strangely, I now can’t even edit. When I go to the dashboard this is what I see.

https://bit.ly/2Gmi0OJ

Hey @sgtech,

Hope you’re well.

It looks like conflicting with something. But as far as I can see you already tried plugin conflict test, so maybe your theme conflicting. Can you also try theme conflict test? You need to activate WordPress default theme for doing that.

Also, did you try with different browser or incognito window? Maybe one of your browser extension causing this. And did you check browser console that I told in previous reply?

Cheers,
Oguz

Hello,

Today, when I went to the dashboard was a sit should be. I activated the console and made some settings changes and saved them. No errors listed in the Java console. When to the next settings tab, made a few more changes and saved them. No Java errors. Went back to the Design settings and they had all reverted back.

I then switched to the twenty-Seventeen theme and tried the same steps. No errors from the java console and the settings all reverted again.

Scott

Hey @sgtech,

Hope you’re well.

Thanks for your all tests. Looks like there is no error on Javascript side. Can we check PHP side too, can you try to activate WordPress debug logging? You just need to add these codes in your wp-config.php file;

/* Debug Settings */
define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', false);
/* End of Debug Settings */

Then try to save Hustle settings. After that check wp-content folder from FTP. Is there any debug.log file in there? If there is please let me know the content of it.

Cheers,
Oguz

Hi there.

I did as you asked. No debug.log file appears and the settings do not save. Is there a way to change the settings through the database as a short-term fix?

Scott

I looked in the database and it seems like the settings ARE changed in the database, however, they don’t show as being changed in the dashboard and they don’t show on the popup itself when the site is loaded.

Hey @sgtech,

Hope you’re well.

Could you contact us directly with this issue so we can investigate it further, you can use our contact form so we can see what can we do for you:
https://premium.wpmudev.org/contact/#i-have-a-different-question

Important: Select “I have a different question” for your topic, and message should like similar to this;

Subject: “Attn: Oguz”
– Link to your WordPress site
– Link back to this thread for reference
– Any other relevant urls

Cheers,
Oguz

Hello @sgtech

Hope all is well!

We’ve not heard from you in a while. I’ve marked this ticket as resolved for now, but if you need anything else at all, we’re here for you, please just reopen the ticket or create a new one.

Have a great day!

Cheers,
Nastia