Automatic generated subject

  • Resolved duncanjb90

    (@duncanjb90)


    7 years, 1 month ago

    Hello,

    Is it possible to autofill in the subject with custom db value’s?
    Gr Duncan

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi Duncan,

    You can set default values for the subject field from the WSDesk settings-> Ticket fields-> Edit option. Please refer our documentation here for more information.

    Hope this is what you want.

    Regards,
    Team WSDesk

    wsdesk

    (@wsdesk)

    Hi Duncan,

    Hope everything is fine.

    Regards,
    Team WSDesk

    Thread Starter duncanjb90

    (@duncanjb90)

    Excuse me was on business trip. Try it tomorrow.

    Thanks For your reply.

    Duncan

    Thread Starter duncanjb90

    (@duncanjb90)

    Found the option. But what i need to type to get custom value’s from logged in user.
    I created custom db values with machine info like brand – type – serialnumber.
    I want the subject for example like: $Value-Companyname – $Value-Machinebrand TICKET NUMBER.

    wsdesk

    (@wsdesk)

    Hi Duncan,

    As of now, you must set the default values for the subject field.It is not possible to get custom values from logged in user. But, this is an interesting feature and we can add it to our feature list.

    Regards,
    Team WSDesk

Viewing 5 replies - 1 through 5 (of 5 total)
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