Mautic is not working after upgrade

  • Resolved leorulz

    (@leorulz)


    6 years, 9 months ago

    I have recently upgraded mautic to v2.12.1 and now when i use mautic plugin by entering [mautic type=”form” id=”3″] or using
    <script type=”text/javascript” src=”//sphere-marketing.net/mautic/form/generate.js?id=3″></script> nothing shows up anymore. Can someone please advise?

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author shulard

    (@shulard)

    Hello,

    It seems that you are facing a mixed content error on that page. Your website is served over HTTPS and your Mautic tracker is served over HTTP.

    In that case, the script is blocked (you can view details in the developer console) and the form isn’t rendered.

    I think we’ll need to add some advice inside the plugin about that kind of error.

    Plugin Author shulard

    (@shulard)

    Also, with that mixed protocol error, the form script is loaded over HTTPS and we got a “404 Not Found” for “https://sphere-marketing.net/mautic/form/generate.js?id=3&#8221;.

    The best solution is to used a free Let’s Encrypt certificate on your Mautic instance.

    Thread Starter leorulz

    (@leorulz)

    hi, i have enabled SSL support for https://sphere-marketing.net/mautic/. I am still having this issue. The forms are not being displayed. What else can i do?

    Plugin Author shulard

    (@shulard)

    This is very strange, the javascript files are not loading properly…

    The mtc.js and the form/generate.js return a 404. Have you a custom .htaccess file on your Mautic install ?

    Is that working before the Mautic 2.12.1 update ?

    At the moment, this is the problem maybe you can ask some help on the Mautic support forum: https://www.mautic.org/support/.

    Plugin Author shulard

    (@shulard)

    When I check your Mautic address, I arrive logged in on your dashboard… Maybe you have an error on the Mautic side.

    Thread Starter leorulz

    (@leorulz)

    that is so weird!

    Plugin Author shulard

    (@shulard)

    Hello @leorulz,

    Have you found a solution on the server side ?

Viewing 7 replies - 1 through 7 (of 7 total)
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