Cannot get WSDesk to work while using Multisite

  • Resolved Norman Cates

    (@normancates)


    7 years, 1 month ago

    Hi ya,
    So I’m experimenting with WSDesk and it seems quite good.

    But I have a multi-site setup. I can configure and use WSDesk on the master site. But on the secondary one I can’t configure or make any changes.

    On the secondary site, WSDesk is basically unconfigured.

    But when I go to create a Status or Tag, it lets me get through the process, and displays the message that it has succeeeded in creating the Status or Tag, but they simply aren’t there in the lists.

    The user i’m using is a full admin superuser on the sites. I notice that in the Agents section, my user is shown as having no capabilities. Which seems weird. But even if I add Supervisor capabilities to the user, I still can’t add statuses or tags.

    I was told a while back that this plugin supports multisite…

    Thanks

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi,

    This issue is solved in the latest version 1.4.4 Please update the plugin to the latest version.

    If you are still facing the same issue even after updating the plugin, please raise a ticket at [email protected]

    Regards,
    Team WSDesk

    Thread Starter Norman Cates

    (@normancates)

    Hey ya. I tried uninstalling, then reinstalling, and that seemed to work.

    Although now there are a number of rouge capabilities related to WSDesk that don’t have a role, that are showing up in the Roles page. (I have the Members plugin installed in order to be able to control roles)

    If I wanted to start with a completely clean slate (ie. No WSdesk information left over anywhere) how would I do that. SO I can be 100% sure I’m starting from a clean slate.

    Hi,

    • Delete the database tables related to WSDesk.
    • Use the following query to delete some other records: DELETE FROM wp_options WHERE option_name LIKE ‘%wsdesk%’; assuming your wordpress table prefix is ‘wp’
    • Configure all your sites and then reinstall WSDesk.
    Thread Starter Norman Cates

    (@normancates)

    Thank you. Very helpful

    Hi,

    If you are happy with our plugin and support please leave us a review here. It would mean a lot to us.

    Regards,
    Team WSDesk

Viewing 5 replies - 1 through 5 (of 5 total)
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