• Resolved robins3000

    (@robins3000)


    Some users have reported issues with the cart as follows:

    1) Adding items to the cart does not affect the total at the top right of the page until you refresh the page

    2) Removing an item from cart via the cart page results in an empty page until you refresh the page

    Most testers didn’t experience these issues. So far three users have reported the errors; all are in the UK, and all reported that they occur across multiple browsers and devices. They are not all using the same ISP.

    I’ve reverted to default theme and deactivated all plugins except WooCommerce but the problem persists.

    Any ideas?

    System report:

    
    ### WordPress Environment ###
    
    Home URL: https://sanremobarnes.com
    Site URL: https://sanremobarnes.com
    WC Version: 3.3.0
    Log Directory Writable: ?
    WP Version: 4.9.2
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: ?
    WP Cron: ?
    Language: en_US
    
    ### Server Environment ###
    
    Server Info: Apache/2
    PHP Version: 7.0.15
    PHP Post Max Size: 20 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 1000
    cURL Version: 7.22.0
    GnuTLS/2.12.14
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.37
    Max Upload Size: 20 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ? Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 3.3.0
    WC Database Prefix: wp_
    MaxMind GeoIP Database: ?
    Total Database Size: 22.03MB
    Database Data Size: 20.18MB
    Database Index Size: 1.85MB
    wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB
    wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB
    wp_woocommerce_order_itemmeta: Data: 0.05MB + Index: 0.03MB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
    wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB
    wp_commentmeta: Data: 0.02MB + Index: 0.03MB
    wp_comments: Data: 0.02MB + Index: 0.09MB
    wp_gallery_galleries: Data: 0.00MB + Index: 0.00MB
    wp_gallery_galleriesslides: Data: 0.00MB + Index: 0.00MB
    wp_gallery_slides: Data: 0.00MB + Index: 0.00MB
    wp_hugeit_slider_slide: Data: 0.02MB + Index: 0.00MB
    wp_hugeit_slider_slider: Data: 0.02MB + Index: 0.00MB
    wp_huge_it_reslider_sliders: Data: 0.02MB + Index: 0.00MB
    wp_huge_it_reslider_slides: Data: 0.02MB + Index: 0.00MB
    wp_hustle_modules: Data: 0.02MB + Index: 0.03MB
    wp_hustle_modules_meta: Data: 0.05MB + Index: 0.03MB
    wp_jckwds: Data: 0.02MB + Index: 0.00MB
    wp_links: Data: 0.02MB + Index: 0.02MB
    wp_optins: Data: 0.02MB + Index: 0.03MB
    wp_optin_meta: Data: 0.02MB + Index: 0.03MB
    wp_options: Data: 3.48MB + Index: 0.06MB
    wp_postmeta: Data: 1.47MB + Index: 0.63MB
    wp_posts: Data: 14.41MB + Index: 0.27MB
    wp_smush_dir_images: Data: 0.02MB + Index: 0.03MB
    wp_termmeta: Data: 0.02MB + Index: 0.03MB
    wp_terms: Data: 0.05MB + Index: 0.03MB
    wp_term_relationships: Data: 0.02MB + Index: 0.02MB
    wp_term_taxonomy: Data: 0.05MB + Index: 0.03MB
    wp_usermeta: Data: 0.02MB + Index: 0.03MB
    wp_users: Data: 0.02MB + Index: 0.05MB
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB
    
    ### Post Type Counts ###
    
    acf: 1
    attachment: 92
    block: 5
    chef: 3
    custom_css: 7
    customize_changeset: 31
    food_option: 3
    nav_menu_item: 174
    news: 4
    page: 56
    pjc_slideshow: 2
    popup: 2
    popup_theme: 6
    post: 9
    product: 87
    product_variation: 38
    revision: 558
    ris_gallery: 2
    shop_order: 15
    testimonial: 6
    wccpf: 1
    wpcf7_contact_form: 3
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (1) ###
    
    WooCommerce: by Automattic – 3.3.0
    
    ### Settings ###
    
    API Enabled: ?
    Force SSL: ?
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    food (food)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    ### WC Pages ###
    
    Shop base: ? Page not set
    Cart: #2518 - /cart/
    Checkout: #2519 - /checkout/
    My account: #11 - /my-account/
    Terms and conditions: ? Page not set
    
    ### Theme ###
    
    Name: Storefront
    Version: 2.2.7
    Author URL: https://woocommerce.com/
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: –
    

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 19 total)
  • Plugin Contributor Claudiu Lodromanean

    (@claudiulodro)

    Everything works great for me on your site. Can you reproduce these issues and/or is there anything in common with the users that you know of (browser, etc.)?

    Thread Starter robins3000

    (@robins3000)

    Yes I can reproduce the issues. As explained in my original post the only thing I’ve found all the users have in common is that they are all in the UK.

    Please reproduce the issue while having the Developer Tools (F12 for Chrome or Firefox) Network-tab open. Do you get any faulty status codes (like 403 or 500) ?

    Thread Starter robins3000

    (@robins3000)

    No, just 200s

    Oh, yes I can reproduce it when selecting ‘UK’ as billing country…

    Error found in:
    /hermes/bosnacweb01/bosnacweb01ad/b2269/ipg.sanremobarnescom/wp-content/plugins/woocommerce/includes/libraries/class-wc-eval-math.php, nfx, 123

    Is it possible you have some illegal math in your shipping methods?

    Thread Starter robins3000

    (@robins3000)

    @josk79 Aha! I just spotted a stray pound symbol in the shipping fees, removed it and it cleared the error.

    Thanks!

    Thread Starter robins3000

    (@robins3000)

    is it possible to edit the system info out of the original post?

    Great!

    I don’t think you can… you’d need to contact a www.remarpro.com moderator by applying the modlook-tag but I’m not sure if they will do it for you.

    Thread Starter robins3000

    (@robins3000)

    thanks

    @mods can you remove the system info from my original post please

    Moderator Marius L. J.

    (@clorith)

    Hi,

    There’s no private information here that warrants any removal from our end.

    Thread Starter robins3000

    (@robins3000)

    Hi again, on closer inspection removing the pound symbol only resolved the second of the issues mentioned, the first one (the cart not updating on shop page) is still happening, can you help with this?

    mtruitt

    (@mtruitt)

    I get the white page of death. I would expect you are having some other issues that are causing your issues.

    Thread Starter robins3000

    (@robins3000)

    @mtruitt

    It went blank for a moment because I was making some other changes. It’s back now.

Viewing 15 replies - 1 through 15 (of 19 total)
  • The topic ‘Cart updating issues for some users’ is closed to new replies.