Hello,
Syed here. I’m the founder of WPForms, and I wanted to personally respond to this review because bait-and-switch is a serious allegation and something that we take very seriously.
WPForms has always offered annual packages (Basic, Plus, Pro). Each came with their respective features and the # of sites you had updates / support for. Our Pro license $199 / year offered support and updates for Unlimited Sites. As the launch special, we also offered Ultimate Lifetime plan which gave our early users an option to lock-in lifetime updates and support.
We retired the Ultimate option in October of 2017. Like we’ve done with all of our other products, we grand-fathered in existing users for lifetime updates and support. Meaning if you had purchased Ultimate lifetime license, you don’t have to pay ever again.
At this time, we also modified our Pro plan and reduced the number of sites to 25. We also grand-fathered in all existing Pro users to have unlimited sites like we promised them at the time of their purchase (so long their yearly subscription stays active).
If you can show us that you indeed purchased the Ultimate Lifetime plan, then we’d be happy to grandfather you in. But our system show that you purchased Pro legacy which is an annual plan that costs $199 / year and give you access to updates / support for unlimited sites.
Also before we retired our Ultimate plan, we gave our existing users the opportunity to upgrade and lock-in lifetime updates. We sent out multiple emails and hundreds of users upgraded to the Ultimate package because they saw the value WPForms bring with continuous updates.
I request that you please provide evidence to back up such serious allegation or re-consider your review title because that’s defamation.
