Payment Failed ( ).Refresh and try again

  • Resolved MrFerriero

    (@mrferriero)


    7 years, 1 month ago

    Hello,

    My customers aren’t able to check out with credit card for some reason. They get Payment Failed ( ).Refresh and try again
    even after the popup has the green check mark.

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @mrferriero,

    WooCommerce Stripe Payment Gateway (Credit Card, AliPay, BitCoin, Apple Pay) plugin is not active in your site. The plugin is working fine in our test environments. If issue persists, feel free to reach us via support.

    Thread Starter MrFerriero

    (@mrferriero)

    Gosh sorry! Thought I marked this … It was an outgoing connection that was blocked. Sometimes it’s the easiest things that take me the longest to figure out!
    Sorry! Thanks for the help!!!

    @mrferriero

    Please leave us a review if the plugin/support helped you.

Viewing 3 replies - 1 through 3 (of 3 total)
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