Users are being locked out after 3 attempts to log in with non-existent username

  • Resolved danatupserve

    (@danatupserve)


    7 years, 3 months ago

    Some users try and log in before activating their email, causing them to get locked out after only 3 tries. How can I prevent this from happening? There doesn’t seem to be a setting.

    Thanks,
    Dan

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author gioni

    (@gioni)

    What message do you see in the Event column (on the Activity tab) before lockout occurs?

    Thread Starter danatupserve

    (@danatupserve)

    3 instances of “Attempt to log in with non-existent user name”. On the third I see IP Blocked. Also, the 3rd try is a different username than the first two.

    I’m also having issues with people trying to register via social login. It seems to block those registrations outright, but I can create a different thread for that.

    Plugin Author gioni

    (@gioni)

    I believe you use some kind of membership plugin. Do you? Normally a user account is created right after a user has registered on a website. Your issue may be caused by that social login plugin or a membership plugin. They often destroy the normal WP authentication process. There is no need to create a separate thread so far. Could you disable the social plugin and reproduce the issue with activating a user account?

    Plugin Author gioni

    (@gioni)

    Hi! How is it going?

Viewing 4 replies - 1 through 4 (of 4 total)
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