Can’t access my dashboard and Donation Form won’t redirecting to Slydepay

  • Give plugin aren’t working now, but was working fine when I launched my site a couple of weeks back.

    First, I was not able to get into my dashboard when I sign in, then I decided to deactivate all plugin and active one by one then I realized those give plugin is the cause. When i login I get this page https://prntscr.com/hhqanl.

    Secondly, with the plugin activated, the frontend is fine but donation isn’t working. You click on the button and it spins but does not redirect but show “success” on the form.

    Please help me.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

  • Hi @dzaho

    I didn’t find Give Plugin is activated and running on your sites.

    Regards,
    Raftaar

    Plugin Author Devin Walker

    (@dlocc)

    Hmm seems like you’ve moved to another platform. If you move back to Give and have an issue please let me know! I’m going to mark this one as resolved for now.

    Thread Starter Kwaku Dzaho

    (@dzaho)

    Hello @devin Walker…
    Yes I have temporarily switched to another platform but I still want to use give.

    You can see it here https://zizikarl.org/newsite/donate . Donation still now working and can’t have access to the WordPress Dashboard with Give activated.

    Hi @dzaho just had a look at your sites. What I can see s that the Payment gateway you are using is being developed by a third party.

    Can you please switch to default payment gateway which is offered by Give Core itself and check for the issue.

    Regard
    Raftaar

    Plugin Author Matt Cromwell

    (@webdevmattcrom)

    Hi @dzaho — just following up on this, want to know if you’ve made progress or not. We’d love to help you further if possible.

    Thread Starter Kwaku Dzaho

    (@dzaho)

    I still cannot get it work. Am using that gateway because that is the only option possible in my region.

    Hi @dzaho

    I can understand that but can you please test it once that it is working or not with the Other Payment Gateway which is offer by Give Core itself. Just want to know that the problem is within the Give Core or in the Plugin that you are using.

    Thanks,
    Raftaar

Viewing 7 replies - 1 through 7 (of 7 total)
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