Donation Forms Not Redirecting to PayPal

Hey @

The main concern when the form submits is this console error message:

POST https://supportafuture.org/wp-admin/admin-ajax.php net::ERR_EMPTY_RESPONSE

I’m also seeing this issue when submitting the form:

Mixed Content: The page at ‘https://supportafuture.org/donate/’ was loaded over HTTPS, but requested an insecure image ‘https://supportafuture.org/wp-content/uploads/2017/11/internal-page.jpg’. This content should also be served over HTTPS.

That may have an issue with the submission but shouldn’t.

I was able to successfully submit a few donations that sent me over to PayPal when I autofilled the form. However, when I manually filled it out then it wouldn’t submit. There definitely seems to be an issue going on related to admin ajax access.

Where is your site hosted?

Hi @dlocc

That was the error that I was discovering in my testing. I haven’t seen the mixed content error, I’ll have to look into that. There is a plugin that should have fixed that. I’ve had a developer also looking into this and he is wondering if it is server resource related.

We have a dedicated server that we use to host clients websites. Our server is with KnownHost and the server is running CloudLinux. From the tools section for the Give plugin, our server info is Apache/2.4.25 (Unix) OpenSSL/1.0.1e-fips mod_bwlimited/1.4 PHP/5.6.30

Let me know if there is anything else that you need.

David Trower

In the System Info what does it say about “Admin AJAX”?

I hadn’t noticed that in the system info. It is saying Inaccessible. However, I can verify that the file is located inside wp-admin where it should be and I can directly load the admin-ajax.php file and get a 0, which is what I believe should happen if you access that file directly via a web browser.

David

Also, I don’t know if this is related or not, but I set the following options in the wp-config.php file:
define( ‘WP_DEBUG’, true );
define( ‘WP_DEBUG_LOG’, true );
define( ‘WP_DEBUG_DISPLAY’, false );

Looking at the log, I noticed 104 instances of the following PHP notice between 17:36:34 UTC and 17:43:01 UTC today:
[01-Dec-2017 17:42:15 UTC] PHP Notice: Undefined index: currency in /home/supportafuture/public_html/wp-content/plugins/give/includes/formatting.php on line 35

I tried submitting the form while I had wp_debug on and there are no other PHP notices being logged in the wp_debug_log file.

David

Hey @jdtrower – I don’t think the PHP notice would be causing that issue. Because you’re on a dedicated server I would bet it’s something related to a server setting or file permissions that is causing the issue. At this point I’m not sure what to recommend other than reaching out to your sysadmin or developer to check permissions of that file because it is inaccessible from Give per the bug you’re experiencing and the system info provided.