Disabled and Deleted plugin still showing password protected home page

  • Resolved dev299

    (@dev299)


    7 years, 3 months ago

    I was using this plugin and after making site live, i am still getting password protected page. I need a urgent help.. There is no cache plugin activated and i tried to by renaming old cache plugin. Cleared browser cache and checked on different browsers and system. I am still getting the password protected page.

    Please help me the site is live and there is huge traffic on the site.

    Thanks

Viewing 1 replies (of 1 total)
  • Plugin Author ClevelandWebDeveloper

    (@clevelandwebdeveloper)

    @dev299,

    I am guessing that this problem already cleared up for you, but just an FYI for you and in case other users encounter this in the future, here is a summary of the situation and what you can do about it…

    This issue is the result of page caching.

    If you are using wpengine (or a different host that auto-caches) you can try reaching out and ask if they can clear your cache for you.

    Also if you are using a caching plugin, try clearing the site cache via the plugin settings page.

    Some times it takes a few hours after users take the above steps to notice the change. In this case, you should also clear your browser cache (though clearing your browser cache would only be effective after taking the above steps)

    @dthaete88,
    Try the instructions above, then give it a couple hours to see if the changes take effect. If not feel free to message me direct justin[at]clevelandwebeveloper[dot]com

Viewing 1 replies (of 1 total)
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