What to enter in ‘Reply-To Email Address’ field within settings?

Hi @applemou.

You need to leave “Reply-To” field in Easy WP SMTP settings empty and your contact form plugin should handle the rest. But it appears that it’s not handling it. Can you please let me know which contact form plugin you’re using so I could test it?

Hi,
Thanks for the reply. It’s the forms that are in-built with my theme, which is the Enfold theme.

Unfortunately, I don’t have that one purchased, therefore can’t test it.

Can you enable Debug Log in Easy SMTP Settings and show me the output when you submit a message using contact form on your site? I’m especially interested in following lines:

CLIENT -> SERVER: To: someemail
CLIENT -> SERVER: From: somename <someemail>
CLIENT -> SERVER: Reply-To: somename <someemail>

Here you go:
CLIENT -> SERVER: EHLO https://www.westcoast-mountainguides.co.uk
CLIENT -> SERVER: AUTH LOGIN
CLIENT -> SERVER: a2VuQHdlc3Rjb2FzdC1tb3VudGFpbmd1aWRlcy5jby51aw==
CLIENT -> SERVER: QmpWZllwOFVtNDdxZDZ6bQ==
CLIENT -> SERVER: MAIL FROM:<[email protected]>
CLIENT -> SERVER: RCPT TO:<[email protected]>
CLIENT -> SERVER: DATA
CLIENT -> SERVER: Date: Mon, 27 Nov 2017 15:20:29 +0000
CLIENT -> SERVER: To: [email protected]
CLIENT -> SERVER: From: Forms – West Coast Mountain Guides <[email protected]>
CLIENT -> SERVER: Subject: Private Guiding Enquiry
CLIENT -> SERVER: Message-ID: <96a4efbd6f850ce049126843e580f8a6@www.westcoast-mountainguides.co.uk>
CLIENT -> SERVER: X-Mailer: PHPMailer 5.2.22 (https://github.com/PHPMailer/PHPMailer)
CLIENT -> SERVER: MIME-Version: 1.0
CLIENT -> SERVER: Content-Type: text/html; charset=utf-8
CLIENT -> SERVER:
CLIENT -> SERVER: Name: Kenneth Applegate <br/>E-Mail: [email protected] <br/>Phone: 07799863068 <br/>Subject: Test <br/> <br/>Message: Testing this form<br />
CLIENT -> SERVER: <br />
CLIENT -> SERVER: Cheers,<br />
CLIENT -> SERVER: Ken <br/> <br/>
CLIENT -> SERVER:
CLIENT -> SERVER: .
CLIENT -> SERVER: QUIT

I forgot to mention you should edit out private info like email addresses etc. when posting logs ??

Anyway, from what I can see, theme’s contact form isn’t setting “Reply-To” header (which should be form submitter’s email address). For example, plugin I’m using (Contact Form 7) is setting this header properly.

So this is not Easy WP SMTP issue. There are two solutions here:

1. Made theme authors aware of this.

2. Use a plugin for contact form.

Here’s an example how the headers are set properly:

CLIENT -> SERVER: To: (email address I’m receiving contact form submissions to)
CLIENT -> SERVER: From: Me <my email address>
CLIENT -> SERVER: Reply-To: (form submitter’s email address)

If headers are set this way, even though email is not received from submitter’s email, when I click “Reply” in my email client, it uses submitter’s email from “Reply-To” field.

Ok, thanks for your quick replies, I thought that might be the case. I’ve asked the theme developers for support, so fingers crossed that they can help. Feel free to delete this thread, to get rid of my personal details.

Only WordPress moderators can delete info from forum post. I don’t have permission to delete post unfortunately.