Two reCAPTCHA on login page preventing me logging in

  • Resolved elr3000

    (@elr3000)


    7 years ago

    This is a great plugin I am using on many sites, but now I have a serious issue.

    Recently I installed it on a new site, but I also installed the Mailchimp plugin which needed a different reCAPTCHA plugin installed so that there was reCAPTCHA on our newsletter subscription form.

    Everything was working perfectly until I logged out. Now the login form has two reCAPTCHA and no matter what I cannot login.

    I need to uninstall this plugin without being able to login to wordpress.

    I hope you can help.

Viewing 2 replies - 1 through 2 (of 2 total)
  • psychmaster

    (@psychmaster)

    Do you have access to your hosting account where the files for your site live? The only way to uninstall a plugin without being able to log in is to do it through your hosting account. If you do not have access to the hosting account you will need to contact the company or person who is hosting the site for you.

    If you do have access to the files on the server through a hosting account:

    1. Login to the hosting account
    2. Locate the plugins file on the server i.e. /wp-content/plugins/
    3. Locate the plugin you want to delete
    4. Delete the plugin

    Hope this helps ??

    Thread Starter elr3000

    (@elr3000)

    Thanks for that! I already contacted my webhost who did exactly what you said and then I could login. Once in I was able to change the settings of one of the plugins so it was not active on the login page.

    Thanks for taking the time to help, really appreciated. Have a good one.

Viewing 2 replies - 1 through 2 (of 2 total)
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