Sync not working

  • Resolved gdrayson

    (@gdrayson)


    7 years, 3 months ago

    
### WordPress Environment ###

Home URL: https://www.musicsquared.co.uk
Site URL: https://www.musicsquared.co.uk
WC Version: 3.2.3
Log Directory Writable: ?
WP Version: 4.8.3
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_GB

### Server Environment ###

Server Info: Apache
PHP Version: 7.0.1
PHP Post Max Size: 100 MB
PHP Time Limit: 60
PHP Max Input Vars: 1000
cURL Version: 7.41.0
OpenSSL/1.0.2a

SUHOSIN Installed: –
MySQL Version: 5.6.17
Max Upload Size: 100 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.2.3
WC Database Prefix: wp_
MaxMind GeoIP Database: ?
Total Database Size: 15.11MB
Database Data Size: 13.33MB
Database Index Size: 1.78MB
wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB
wp_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_order_itemmeta: Data: 0.01MB + Index: 0.02MB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB
wp_aryo_activity_log: Data: 0.05MB + Index: 0.00MB
wp_commentmeta: Data: 0.00MB + Index: 0.00MB
wp_comments: Data: 0.00MB + Index: 0.01MB
wp_eg_grids: Data: 0.05MB + Index: 0.02MB
wp_eg_item_elements: Data: 0.02MB + Index: 0.02MB
wp_eg_item_skins: Data: 1.52MB + Index: 0.03MB
wp_eg_navigation_skins: Data: 0.06MB + Index: 0.02MB
wp_et_bloom_stats: Data: 0.20MB + Index: 0.00MB
wp_failed_jobs: Data: 0.02MB + Index: 0.00MB
wp_iwp_backup_status: Data: 0.06MB + Index: 0.00MB
wp_iwp_file_list: Data: 0.02MB + Index: 0.02MB
wp_links: Data: 0.00MB + Index: 0.00MB
wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB
wp_options: Data: 5.15MB + Index: 0.15MB
wp_postmeta: Data: 0.85MB + Index: 0.33MB
wp_posts: Data: 0.56MB + Index: 0.11MB
wp_queue: Data: 0.02MB + Index: 0.00MB
wp_termmeta: Data: 0.02MB + Index: 0.03MB
wp_terms: Data: 0.00MB + Index: 0.01MB
wp_term_relationships: Data: 0.01MB + Index: 0.01MB
wp_term_taxonomy: Data: 0.01MB + Index: 0.01MB
wp_usermeta: Data: 0.05MB + Index: 0.02MB
wp_users: Data: 0.00MB + Index: 0.01MB
wp_viberspy: Data: 0.10MB + Index: 0.00MB
wp_viberspy_clicks: Data: 0.00MB + Index: 0.01MB
wp_viberspy_mmove: Data: 0.03MB + Index: 0.01MB
wp_viberspy_popular: Data: 0.00MB + Index: 0.01MB
wp_viberspy_scroll: Data: 0.01MB + Index: 0.01MB
wp_wfBadLeechers: Data: 0.00MB + Index: 0.00MB
wp_wfBlockedCommentLog: Data: 0.02MB + Index: 0.00MB
wp_wfBlockedIPLog: Data: 0.02MB + Index: 0.00MB
wp_wfBlocks: Data: 0.00MB + Index: 0.00MB
wp_wfBlocksAdv: Data: 0.00MB + Index: 0.00MB
wp_wfConfig: Data: 0.92MB + Index: 0.01MB
wp_wfCrawlers: Data: 0.00MB + Index: 0.00MB
wp_wfFileMods: Data: 1.09MB + Index: 0.25MB
wp_wfHits: Data: 0.40MB + Index: 0.13MB
wp_wfHoover: Data: 0.00MB + Index: 0.00MB
wp_wfIssues: Data: 0.01MB + Index: 0.00MB
wp_wfKnownFileList: Data: 1.52MB + Index: 0.00MB
wp_wfLeechers: Data: 0.03MB + Index: 0.03MB
wp_wfLockedOut: Data: 0.00MB + Index: 0.00MB
wp_wfLocs: Data: 0.00MB + Index: 0.00MB
wp_wfLogins: Data: 0.05MB + Index: 0.02MB
wp_wfNet404s: Data: 0.00MB + Index: 0.00MB
wp_wfNotifications: Data: 0.02MB + Index: 0.00MB
wp_wfPendingIssues: Data: 0.02MB + Index: 0.00MB
wp_wfReverseCache: Data: 0.00MB + Index: 0.00MB
wp_wfScanners: Data: 0.00MB + Index: 0.00MB
wp_wfSNIPCache: Data: 0.02MB + Index: 0.05MB
wp_wfStatus: Data: 0.11MB + Index: 0.05MB
wp_wfThrottleLog: Data: 0.00MB + Index: 0.00MB
wp_wfVulnScanners: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_termmeta: Data: 0.02MB + Index: 0.03MB

### Post Type Counts ###

acf-field: 6
acf-field-group: 1
attachment: 107
custom_css: 1
et_pb_layout: 37
iwp_log: 895
jetpack_migration: 2
nav_menu_item: 6
page: 16
post: 1
product: 22
product_variation: 44
revision: 50
shop_order: 13
shop_order_refund: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (27) ###

InfiniteWP - Client: by Revmakx – 1.6.8beta1
ManageWP - Worker: by ManageWP – 4.2.25
Advanced Custom Fields PRO: by Elliot Condon – 5.6.4
Activity Log: by Yakir Sitbon
Maor Chasen
Ariel Klikstein – 2.3.6

The SEO Framework: by Sybre Waaijer – 2.9.4
Bloom: by Elegant Themes – 1.2.20
Divi Extended Google Fonts: by Sean Barton - Tortoise IT – 1.2
Divi Layout Injector: by Sean Barton - Tortoise IT – 1.6
ET ACF Module: by Sean Barton - Tortoise IT – 1.6
Woo Layout Injector: by Sean Barton - Tortoise IT – 3.9.1 – Not tested with the active version of WooCommerce
Elegant Themes Updater: by Elegant Themes – 1.0
Essential Grid: by ThemePunch – 2.1.6.1
Facebook for WooCommerce: by Facebook – 1.3.3 – Not tested with the active version of WooCommerce
Hide YouTube Related Videos: by SparkWeb Interactive
Inc. – 1.4.2

Jetpack by WordPress.com: by Automattic – 5.4
MailChimp for WooCommerce: by MailChimp – 2.0.2 – Not tested with the active version of WooCommerce
WooCommerce Pushover Integration: by Shop Plugins – 1.0.12 – Not tested with the active version of WooCommerce
Really Simple SSL: by Rogier Lankhorst – 2.5.22
UserPro: by Deluxe Themes – 4.9.17.1
WooCommerce Stripe Gateway: by WooCommerce – 3.2.3 – Not tested with the active version of WooCommerce
WooCommerce Google Analytics Pro: by SkyVerge – 1.3.1 – 1.3.5 is available – Not tested with the active version of WooCommerce
WooCommerce Menu Cart: by Jeremiah Prummer
Ewout Fernhout – 2.6.0 – Not tested with the active version of WooCommerce

WooCommerce Sequential Order Numbers Pro: by SkyVerge – 1.11.3 – Not tested with the active version of WooCommerce
WooCommerce: by Automattic – 3.2.3
WooFeed: by Tortoise IT – 1.2 – Not tested with the active version of WooCommerce
Wordfence Security: by Wordfence – 6.3.21
WP Mail SMTP: by WPForms – 0.11.1

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

### WC Pages ###

Shop base: #1590 - /shop/
Basket: #72 - /shop/basket/
Checkout: #73 - /shop/checkout/
My account: #74 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Divi
Version: 3.0.86
It seems that the customers are syncing to Mailchimp fine, but the orders aren't

The only thing I can think of is that all the orders are for free products - but I don't see why that should make a difference.

Gordon

Author URL: https://www.elegantthemes.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ?

### Templates ###

Overrides: –

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter gdrayson

    (@gdrayson)

    Any news on this?

    Hey there @gdrayson

    Sorry we missed your initial post and thanks for sharing all these details up front. Looking over this, I can see the site does meet minimum requirements to run and understand that the customers have synced over, but the orders have not.

    After some testing done in one of our staging environments, I was able to successfully sync over orders that were made with a price total of 0.00. That being said, there could be some differences in our setup that may be a factor. Could you try a few additional troubleshooting steps on your end?

    – If you add a new order with a price greater than zero, does it sync over?
    – When you say that customers have synced but orders have not, could you elaborate on what specific things you’re seeing in the app that are indicating this? Just to be certain we’re on the same page. You can also share screenshots here to help ensure we’re looking at the same information.

    Thanks in advance for this. I’ll lookout for your reply.
    – Malachite

    Thread Starter gdrayson

    (@gdrayson)

    I attach a link to the screenshot of what I am seeing in the settings. You will notice that the orders say that 0 have synced.

    https://cl.ly/1V0a3T2K0040

    Thread Starter gdrayson

    (@gdrayson)

    I am unable to easily test an order with a value over ￡0.00 as this is a live website.

    Thread Starter gdrayson

    (@gdrayson)

    You will also see that in Mailchimp it looks like I hasn’t completed it’s first sync yet.

    https://cl.ly/330B0E402S13

    Hey @gdrayson

    Thanks for the quick follow up. I can understand not wanting to run those tests on the live site. If possible, I would recommend running some further testing on a separate development server. Here are some troubleshooting steps I believe we’ll want to try next to narrow down what might be causing this to occur:

    – Does the sync get stuck if the plugin is completely deactivated, deleted, re-downloaded, and reinstalled?
    – Does the behavior persist when switching to a different theme?
    – Does the behavior persist when deactivating all other plugins except WooCommerce and MailChimp For WooCommerce?

    If you’re not able to test on a development site or need some further assistance looking at this specific behavior within the MailChimp account, I might recommend reaching out to MailChimp Support who can assist with your specific account.

    If you have further questions or are able to take some of these further testing steps, don’t hesitate to let us know. We’re glad to help as much as possible.

    – Malachite

Viewing 6 replies - 1 through 6 (of 6 total)
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