Can’t see the wp-installation folders in FTP

Dear elisa85

Thank you for reaching out to the support forums! I have taken a look at your problem and website mentioned with your question. It seems like your website is showing just fine to the common visitor. No panic! We can solve this together.

The wp-config.php file
The general purpose of this file is that your installation can connect to the required instances (e.g. databases). As if your website is showing fine that shouldn’t be the problem.

Access permissions
The inconvenience that you can’t see the wp-conifg can be because you don’t have enough permission in your FTP-account given by the server administrator or your hosting provider. Same explanation is coming to terms at the server refusing you to upload images.

Installation
To resolve this problem I have to know if you have installed WordPress trough a one-click installation platform or downloaded and installed it by yourself. I could help you more fluently if you are able to provide some screenshots of the errors you are getting.

I would ask you kindly to provide me with the asked information to ensure a quick and effective solution to your problem.

Thank you very much for youe quick answer
https://www.dropbox.com/s/xerf5cv9r9ozzqs/update.PNG?dl=0 – this is the error by updating wordpress
https://www.dropbox.com/s/cxtu41kzvm34i5w/image.PNG?dl=0 – this is the error by adding an image
I’m sorry, i don’t really know how was WP installed, someone else did it and i don’t have contact to him.
Should i change file permissions somewhere?

Dear elisa85

After reviewing your screenshots I have to tell you that there is definitely something wrong with your file permissions.

Changing permissions
Are you able to change file permissions? As of these tools are only accessible by the server administrator. If so, please read our Codex about changing file permissions carefully.

I’m hoping this will solve your problem. Don’t hesitate to reply if you need further assistance.

Hello Jens,
thank you very much fpr your answer. Yes i have all administrator rights on the server. I read the codex about changing file permissions, but i still can’t fix my problem.
I can’t find out which files or folders are causing the problem. Do you have any ideas?

best regards
ELisa

Dear elisa85

I have given you the link to our Codex page about file permissions because I can’t verify which file causes the problem. Therefore it is important that you check all the file AND directory permissions of your WP-instance.

I’m hoping this will solve your problem. Don’t hesitate to reply if you need further assistance.

hello,
the ploblem is, that i see no wp-instalation folder from ftp. i don’t know how it is possible. I made an automatical backup und all the files are in the backup, but in ftp i don’t see them.
Do you know how to fix it?