It probably works fine, but if doesn’t – it doesn’t show why…

  • It probably works, most of users are happy.
    I was testing on small csv file, just 67 records. No Post content, just titles. No images. No Categories (taxonomy).
    In “Log section”, first sentence is “Import Successfully Completed” and then 67 times “Message: Can’t insert this post”.
    When clicked on “Verify Import and close” it simply took me to the plugin’s start page – no AMY message or note or warning…
    When clicked on “Click here to download the log” button – downloading failed, there is no log file on my computer.
    I have screenshots if the developers are interested.
    So, as I said, most likely I’m doing something wrong, but if I can’t find/see WHAT am I doing wrong the app is done poorly. I’m web developer for over 20 years, and I know thing or two about app developments, so something’s wrong here.
    I don’t mind to purchase the service (actually, I would do that because the project I just started is rather huge) but want to be sure it’s the right tool for my project.

    Thanks,
    ammtar

    • This topic was modified 7 years, 4 months ago by ammtar.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Smackcoders Support

    (@smacksupport)

    Hi,

    Wordpress CSV Importer plugin recognizes only the UTF-8 encoded characters. You can check on the UTF-8 encode with CSV Lint. Any chance if you are using Excel, we recommend you to use Google Sheets. Excel will miss some characters to be encoded to proper UTF-8.

    Also the log manager is working fine with our latest 5.3.2 version, so if you are using the older version kindly upgrade to the latest version to avoid such issues.

    If the issue still persists, kindly create a support ticket at [email protected]

    Thanks.

    Thread Starter ammtar

    (@ammtar)

    Hi,
    Yes, you’re right. The problem was with the “special” letters, like ?, ?, ?… When I tested “from scratch” it was ok.

    Thanks for help. Now I have to figure out how to “translate” those letters… ??

    Plugin Contributor Smackcoders Support

    (@smacksupport)

    Hi,

    May be this happen with the CSV file encode issue. Kindly share your CSV file by creating support ticket at [email protected]. We will guide in the right way after checking with the CSV file.

    Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)
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