• akgt

    (@akgt)


    two alert banners showing all the time in bbpress blocking some area of the site.

    • This topic was modified 7 years ago by akgt.

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 19 total)
  • Plugin Author Shamim Hasan

    (@shamim51)

    Which version of WordPress and Front End PM you are using?
    Was it before or just started after update?
    Are you using any custom code for this plugin in your website?

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    Thread Starter akgt

    (@akgt)

    Thanks @jdembowski

    Yes as stated above.
    No custom code.

    Plugin Author Shamim Hasan

    (@shamim51)

    Can i get a little more information?

    1. Is this new installation of this plugin or you have updated from previous version? If update, from which version you have updated from (optional)?
    2. Was it before or just started after update?
    3. Are you using any custom code for this plugin in your website?
    4. Can i get a screenshoot of your website showing banners also screenshoot of source code of that banner part ( start like <div id="fep-notification-bar" )?
    5. Is it showing if no unread message and announcement also?

    Thread Starter akgt

    (@akgt)

    1. Is this new installation of this plugin or you have updated from previous version? If update, from which version you have updated from (optional)?

    This was a update, I cant remeber which the last was, I installed it about 10 months ago.
    2. Was it before or just started after update?
    Just started
    3. Are you using any custom code for this plugin in your website?
    No, not that i know of.
    4. Can i get a screenshoot of your website showing banners also screenshoot of source code of that banner part ( start like <div id=”fep-notification-bar” )?
    Is it not showing up on your side ?

    I dont know how to find the source code, how do i add screenshots ?

    5. Is it showing if no unread message and announcement also?
    Yes

    Plugin Author Shamim Hasan

    (@shamim51)

    It is not showing on my side, May be i am not logged in that’s why.
    Can you please delete your browser cache and try? or use another browser or pc.
    If still showing this, please create a test account for me to access and give credential to me. You can use https://www.shamimsplugins.com/contact-us/ to send.

    Thread Starter akgt

    (@akgt)

    Hi
    same even after deleting cache, I have sent you a message on your site with a login.

    Plugin Author Shamim Hasan

    (@shamim51)

    I have logged in your website but nothing see wrong.
    Please clear your cache or use another pc to test.

    Thread Starter akgt

    (@akgt)

    Please double check, I’ve used another PC which has never been on the site and im still having the same issue.

    Plugin Author Shamim Hasan

    (@shamim51)

    Please give me a screenshot

    Thread Starter akgt

    (@akgt)

    Plugin Author Shamim Hasan

    (@shamim51)

    This is weired. I visited and nothing shows. https://i.imgur.com/vjG27Ps.png
    Please give me your browser details, you can go to https://www.whatsmybrowser.org/ and give me link.
    Also please log in as “test1” (which you gave to me) to see is there issue exists.

    Thread Starter akgt

    (@akgt)

    whatsmybrowser.org/b/QVY2RRJ

    Thread Starter akgt

    (@akgt)

    Ive have now tested it on 3 PCs with 3 browsers and 2 users.

    Please if you could recheck clearing your cache.

    Plugin Author Shamim Hasan

    (@shamim51)

    I am sorry, as i can not see and reproduce the issue, i can not solve it.
    You can disable banner completely, go to Dashboard > Front End PM > Settings > General and unchecked “Show site wide notification in header?”

Viewing 15 replies - 1 through 15 (of 19 total)
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