1. Is this new installation of this plugin or you have updated from previous version? If update, from which version you have updated from (optional)?
This was a update, I cant remeber which the last was, I installed it about 10 months ago.
2. Was it before or just started after update?
Just started
3. Are you using any custom code for this plugin in your website?
No, not that i know of.
4. Can i get a screenshoot of your website showing banners also screenshoot of source code of that banner part ( start like <div id=”fep-notification-bar” )?
Is it not showing up on your side ?
I dont know how to find the source code, how do i add screenshots ?
5. Is it showing if no unread message and announcement also?
Yes