Problem free shipping / voucher

  • Resolved atrickainz

    (@atrickainz)


    7 years, 1 month ago

    Hi,

    I have the following problem. My customer offers in the Onlineshop from 100 Euro the shipping-free delivery. This works normally without any problems. Now we had the situation yesterday that a customer shopped for 103 euros and used then a 10% voucher.

    Then the total amount was: 93,42 € (including 14,92 € VAT). Woocommerce does not charge the shipping costs despite a total amount of less than 100 Euro. Does anyone know this problem?

    Thank you everybody for your support.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

  • Which coupon system are you using? And how are you setting your shipping conditions?

    I’ve given it a test with the built-in coupon option and then used Table Rate Shipping to define the shipping condition (see https://cloudup.com/cxCF0dyh4LF).

    My test returned the correct shipping, taking in account the final total price including the coupon.

    It could be that what you’re using to set the coupons, and define shipping aren’t working smoothly… so I’d suggest giving the above a try.

    Thread Starter atrickainz

    (@atrickainz)

    Hi, thank you for your response. I will check as soon as possible.

    We haven’t heard back from you in a while, so I’m going to mark this as resolved. If you have any further questions, you can start a new thread.

    Hi eri32s98,

    I have the same problem as atrickainz. We only use the built-in coupon option and no other extension as table rate shipping. Is it still possible to fix our problem or do we need table rate shipping for that?

    Thanks for your help!
    Lena

    I have the same problem. I think this is a bug in Woocommerce.

    FREE SHIPPING PROBLEM WITH DISCOUNT VOUCHER!!!

    I have the following problem. My customer offers in the Onlineshop from 100 Euro the shipping-free delivery. This works normally without any problems. Now we had the situation yesterday that a customer shopped for 103 euros and used then a 10% voucher.

    Then the total amount was: 93,42 €.
    Now Woocommerce shows: There are no shipping methods available. Please ensure that your address has been entered correctly, or contact us if you need any help.

    If I remove the coupon the Free Shipping is working. I think this is a bug in Woocommerce.

    Anybody some workaround?

Viewing 5 replies - 1 through 5 (of 5 total)
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