404 on Reset Password / Delete Account from Account Page

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @jprtas89,

    Have you set password reset page as a child page of the account page?
    Ultimate member pages won’t work as child pages, please go to your password reset page and make sure it has “no parent” in page attributes dropdown.

    Regards.

    Thread Starter jprats89

    (@jprtas89)

    Thanks for your answer,

    I have this problem in the tabs inside the account page (change password and delete account), no the password reset page.

    Regards.

    Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @jprtas89,

    This issue can be caused by theme/plugin conflict, can you please try to do a conflict test and see if this issue goes away. Here is the doc on how to do a conflict test if you are not sure how to do it.

    Regards.

    Thread Starter jprats89

    (@jprtas89)

    I still have the same problem, I ‘ve followed all the steps in the doc and when I submit the delete account or change password form from the account page, I am redirected to the same page with no result and no error or successful messages.

    Any other solution? Thank you very much

    I think it is important the fact that when I try to change my name or surname or any content inside the account tab it works. the problem is in change password tab and delete account.

    • This reply was modified 7 years, 4 months ago by jprats89.
    Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @jprtas89,

    Can you please try to set NO in – “Require a strong password? (when user resets password only)” in Ultimate member -> Settings -> Users tab. Check your user roles settings in Ultimate member -> User role -> Your role e.g member and make sure that “Can delete their account?” set to yes.
    You can also try to reset Ultimate member settings by clicking “Rest all” button and see if this helps.

    Regards.

    Thread Starter jprats89

    (@jprtas89)

    I’ve rest all and it is still not working when I user entry name as permalink instead of simple. I really dont know how to solve this problem because set the permalinks to simple is not an option.

    Any idea? The problem is with urls, not with the config

    Thread Starter jprats89

    (@jprtas89)

    I’ll fixed

    The problem is that the account form’s action is empty, so it submits the information to the same page.

    When I am in https://www.my-web.com/en/account/{username} it worked, but when I clicked in the change paswword tab the url changed to https://www.my-web.com/en/account/password/ the form didn’t reach anywhere

    Solution: I override the account.php template changing the form action:
    <form method=”post” action=”<?php echo um_get_core_page(‘account’) . um_user(‘user_login’) ?>”>

    Thank you for your help!

    Can you tell us where the account.php is ? i see a um-account.php but don’t see form

    ok i found it in templates sorry.. but i don’t get to an account page, or edit profile,
    it just goes to the login page with a redirect..
    and logout does not logout
    on my server / staging site i can see the user/username
    but on my live staging on the www the user/username gives a 404 not found

Viewing 9 replies - 1 through 9 (of 9 total)
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