Really Simple SSL Plugin and Support

Fantastic support from the tech team when I recently activated an SSL Certificate I’d purchased last year but had failed to verify, and that sent my website into a loop that denied me access to certain pages, and kept coming up with 403 errors.
My hosting support spent an hour or so investigating the problem, but finally said they’d reached the extent of their tech knowledge and couldn’t find anything on their server which might be responsible. Despair set in, and I felt I was going loopy myself, so I did a Google search for possible causes and solutions. Dah-dah! (Fanfare). Enter Really Simple SSL Plugin. Specs sounded good, and my hopes were raised.
Bought Pro version, installed it, ran it, and checked report log. Woe, woe, and more woe. The plugin had flagged up a mass of errors. I followed the instructions and managed to resolve a few minor issues, but the 403 error still denied me access.
The song says ‘big girls don’t cry’–but this big guy was almost in tears, so frantic message to support team. A reply came shortly after, and email communications continued back and forth for a couple more days–some at unearthly hours, too, and each time exchanging information.
Long story even longer, I woke this morning to discover that the support team, Mark and Rogier, had found the problem and sorted it. They’d also resolved another issue.
If you’ve read this far, you might think it’s a long-winded post–and I agree–but in order to express my gratitude, I felt it necessary to spend a little time writing a tribute to the amount of time they’ve spent on dealing with a problem which I probably caused myself. I can’t praise them enough. Thank you guys.
Regards,
John H. aka Grumps.
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• This topic was modified 7 years, 1 month ago by grumps666.