Gallery Not Loading on Mobile

  • Resolved sobeautystuff

    (@sobeautystuff)


    7 years, 4 months ago

    When I view my page on my laptop using Chrome or Safari, it works perfectly. When I view the page on Mobile using Safari, the gallery constantly ‘loading’ and doesn’t show.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author supsystic

    (@supsysticcom)

    Hello, @sobeautystuff

    Thank you for contacting us.

    I tried to reproduce your issue on our testing devices and didn’t have any luck.
    Could you, please, clarify in what exactly mobile device have you checked and the browser version.

    Best regards.

    Thread Starter sobeautystuff

    (@sobeautystuff)

    Sorry, I have actually switched to a different plugin; a large % of my audience are mobile users, so I couldn’t wait any longer.

    Plugin Author supsystic

    (@supsysticcom)

    Hello, @sobeautystuff

    In the case you turn on back our plugin with the gallery on the test page, we will be happy solve the issue.

    Thread Starter sobeautystuff

    (@sobeautystuff)

    Hi @supsystic

    I have created a page to trial the gallery and it is loading on mobile:

    https://www.sobeautystuff.com/wp-admin/post.php?post=4002&action=edit

    However I am really concerned about the reliability, it’s really important that my website visitors can access my gallery at all times.

    Thank you

    Sarah

    Plugin Author supsystic

    (@supsysticcom)

    Hello @sobeautystuff

    Thank you for your test page, but we couldn’t check it without access.
    Most likely there is a conflict with your other plugins or your theme.
    (Perhaps, you deactivated or uninstalled one of your plugin and that’s why the gallery loaded fine).

    You can always contact us through our internal support with your issue.There is a team of professionals who are always ready to help you.

    Best regards.

Viewing 5 replies - 1 through 5 (of 5 total)
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