Not receiving WooCommerce orders

  • Resolved Johan Yourstone

    (@jyourstone)


    7 years, 1 month ago

    I’ve been using Postman SMTP for a while, nice to see someone else started updating it.

    I replaced Postman SMTP with Post SMTP but now I don’t receive orders made in WooCommerce anymore. The customer gets their order e-email but I never get the notification that a new order has been placed.

    I’ve tried disabling and uninstalling Postman but that doesn’t seem to help. I’ve also made sure the settings are ok, if I send a test message that works. According to the log all e-mails have been received. And all other e-mails seem to work fine, contact form and so on. It’s just the WooCommerce order notification to the store that doesn’t work. It’s not in the junk folder either.

    As soon as I deactivate Post SMTP and activate Postman SMTP I receive the order notifications again. Strange indeed…

    Using Post SMTP version 1.7.7

Viewing 9 replies - 1 through 9 (of 9 total)

  • Hi @jyourstone

    Thanks for the report.

    which version the Postman SMTP ? WooCommerce ?
    What service do use for emails ?b

    • This reply was modified 7 years, 1 month ago by yehudah.
    Thread Starter Johan Yourstone

    (@jyourstone)

    Post SMTP version 1.7.7
    WooCommerce 3.1.2

    Using SMTP through the webhost.

    Diagnostics:

    OS: Linux wsb2.surf-town.net 2.6.32-696.13.2.el6.x86_64 #1 SMP Thu Oct 5 21:22:16 UTC 2017 x86_64
PHP: Linux 7.0.24 C
PHP Dependencies: iconv=Yes, spl_autoload=Yes, openssl=Yes, sockets=Yes, allow_url_fopen=Yes, mcrypt=Yes, zlib_encode=Yes
WordPress: 4.8.2 sv_SE UTF-8
WordPress Theme: Bare bones for Divi
WordPress Plugins: Mondido Payments, Autoptimize, Payment Gateway Based Fees and Discounts for WooCommerce, Custom Facebook Feed Pro Personal, Divi Builder, Enhanced E-commerce for Woocommerce store, EU Cookie Law, EWWW Image Optimizer, Google Analytics Dashboard for WP (GADWP), Gwolle Guestbook, Import users from CSV with meta, Joomla2WP Migrated Users Authentication Plugin, Limit Login Attempts Reloaded, LiteSpeed Cache, MailChimp for WordPress, Manage Notification E-mails, MailChimp for WordPress - Premium, oik weight zone shipping, Post SMTP, Recently Registered, Say What?, Sticky Menu (or Anything!) on Scroll, UpdraftPlus - Backup/Restore, Order Weight for WooCommerce, WooCommerce Print Invoice & Delivery Note, WooCommerce Stripe Gateway, WooCommerce Swish Ecommerce Gateway, WooCommerce, WooCommerce TrustlyCw, Yoast SEO, WP Last Login, WP Menu Cart Pro, WP-SpamShield, WP Overnight Sidekick
WordPress wp_mail Filter(s): wp_staticize_emoji_for_email, ->mail_init
Postman: 1.7.7
Postman Sender Domain (Envelope|Message): yourstone-keramik.se | yourstone-keramik.se
Postman Prevent Message Sender Override (Email|Name): No | No
Postman Active Transport: SMTP (smtp:tls:crammd5://mail.surftown.com:465)
Postman Active Transport Status (Ready|Connected): Yes | Yes
Postman Deliveries (Success|Fail): 255 | 4
Postman TCP Timeout (Connection|Read): 15 | 60
Postman Stealth Mode: Yes

    @jyourstone

    I have checked it and everything is sent to me.

    If you press: “Show all settings” –> Message (tab)
    does “Disable e-mail validation” checkbox is checked? if not check and save settings.

    • This reply was modified 7 years, 1 month ago by yehudah.
    Thread Starter Johan Yourstone

    (@jyourstone)

    It’s checked and I already tried unchecking it, same result unfortunately.

    It’s really strange indeed. I’ll contact my web host as well to see if they can see anything.

    I understand it’s a webhost issue ??

    Thanks

    I am seeing the same issue where new orders are not sending an e-mail but other e-mail types are going through (via the log). I can manually push the new order e-mails through but they are not happening automatically.

    E-mail validation is disabled.

    WooCommerce Version:3.2.1
    POST SMTP 1.7.7

    Any thoughts on where to look would be great.

    @alestra

    new orders email just for the admin ? the client getting is email automatically ?

    Which email service do you use ?

    Please paste here the “Diagnostic Test” results –> Postman page in the right side.

    So I figured out how to solve the issue I was having; although not 100% sure what caused it. I had custom e-mail templates from my theme in my woocommerce e-mail settings. Disabling them solved my issue. Now I am unsure if it is an issue with woocommerce in general or just with the Post SMTP plugin, but perhaps it will help others along if they see the same issue.

    Thank you for a fast reply. I included my diag results just in case. I apologize for the thrash.

    OS: Linux p3nlhg197.shr.prod.phx3.secureserver.net 2.6.32-604.30.3.lve1.3.63.el6.nfsfixes.x86_64 #1 SMP Mon Oct 26 11:56:49 MST 2015 x86_64
PHP: Linux 5.2.17 C
PHP Dependencies: iconv=Yes, spl_autoload=Yes, openssl=Yes, sockets=No, allow_url_fopen=Yes, mcrypt=Yes, zlib_encode=Yes
WordPress: 4.8.2 en_US UTF-8
WordPress Theme: Dynamic News Lite
WordPress Plugins: All-in-One Event Calendar by Time.ly, Constant Contact Forms by MailMunch, Contact Form 7, Anti-Malware Security and Brute-Force Firewall, Maintenance, Meta Slider, Post SMTP, UpdraftPlus - Backup/Restore, Welcome to WordPress, USPS Simple Shipping for Woocommerce, WooCommerce Extended Coupon Features, WooCommerce PDF Invoices & Packing Slips, WooCommerce, WP Responsive Menu
WordPress wp_mail Filter(s): wp_staticize_emoji_for_email
WordPress phpmailer_init Action(s): wpcf7_phpmailer_init, WC_Email_New_Order->handle_multipart, WC_Email_Cancelled_Order->handle_multipart, WC_Email_Failed_Order->handle_multipart, WC_Email_Customer_On_Hold_Order->handle_multipart, WC_Email_Customer_Processing_Order->handle_multipart, WC_Email_Customer_Completed_Order->handle_multipart, WC_Email_Customer_Refunded_Order->handle_multipart, WC_Email_Customer_Invoice->handle_multipart, WC_Email_Customer_Note->handle_multipart, WC_Email_Customer_Reset_Password->handle_multipart, WC_Email_Customer_New_Account->handle_multipart
Postman: 1.7.7
Postman Sender Domain (Envelope|Message): gmail.com | gmail.com
Postman Prevent Message Sender Override (Email|Name): Yes | Yes
Postman Active Transport: SMTP (smtp:none:login://smtpout.secureserver.net:80)
Postman Active Transport Status (Ready|Connected): Yes | Yes
Postman Deliveries (Success|Fail): 872 | 28

    Hi @alestra

    No problem, glad you fixed it.
    I just downloaded the theme to try understand which template it was, I can’t see any woocommerce template there.

    Do you mind answering this questions ?
    Can you give more details ? maybe the template it was a plugin settings ?
    What was in this template ? conflict with email details in Postman like “From” Field ?

Viewing 9 replies - 1 through 9 (of 9 total)
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