New order mail not sent to customer

  • Resolved ecoknitting

    (@ecoknitting)


    7 years, 4 months ago

    Hi,

    I need help asap to be able to send order confirmation to customers – new order mail. It is not sent automatically, which worked just fine when I tested it 12 October 2017. I am also not able to send the new order mail manually via the specific order in Woocommerce.

    
### WordPress Environment ###

Home URL: https://www.ecoknitting.dk
Site URL: https://www.ecoknitting.dk
WC Version: 3.2.1
Log Directory Writable: ?
WP Version: 4.8.2
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: da_DK

### Server Environment ###

Server Info: Apache
PHP Version: 7.0.23
PHP Post Max Size: 256 MB
PHP Time Limit: 300
PHP Max Input Vars: 5000
cURL Version: 7.19.7
NSS/3.27.1

SUHOSIN Installed: –
MySQL Version: 5.7.19
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.2.1
WC Database Prefix: krrgp_
MaxMind GeoIP Database: ?
Total databasest?rrelse: 27.39MB
Database datast?rrelse: 19.33MB
Database indexst?rrelse: 8.06MB
krrgp_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB
krrgp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB
krrgp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB
krrgp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB
krrgp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB
krrgp_woocommerce_order_itemmeta: Data: 0.13MB + Index: 0.14MB
krrgp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB
krrgp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB
krrgp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB
krrgp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB
krrgp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
krrgp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
krrgp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
krrgp_woocommerce_log: Data: 0.02MB + Index: 0.02MB
krrgp_commentmeta: Data: 0.02MB + Index: 0.03MB
krrgp_comments: Data: 0.11MB + Index: 0.08MB
krrgp_eg_grids: Data: 0.02MB + Index: 0.02MB
krrgp_eg_item_elements: Data: 0.02MB + Index: 0.02MB
krrgp_eg_item_skins: Data: 1.52MB + Index: 0.03MB
krrgp_eg_navigation_skins: Data: 0.05MB + Index: 0.02MB
krrgp_links: Data: 0.02MB + Index: 0.02MB
krrgp_masterslider_options: Data: 0.05MB + Index: 0.02MB
krrgp_masterslider_sliders: Data: 0.02MB + Index: 0.03MB
krrgp_optins: Data: 0.02MB + Index: 0.03MB
krrgp_optin_meta: Data: 0.02MB + Index: 0.03MB
krrgp_options: Data: 3.22MB + Index: 0.11MB
krrgp_postmeta: Data: 4.52MB + Index: 4.92MB
krrgp_posts: Data: 1.52MB + Index: 0.25MB
krrgp_revslider_css: Data: 0.13MB + Index: 0.00MB
krrgp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB
krrgp_revslider_navigations: Data: 0.02MB + Index: 0.00MB
krrgp_revslider_sliders: Data: 0.02MB + Index: 0.00MB
krrgp_revslider_slides: Data: 0.11MB + Index: 0.00MB
krrgp_revslider_static_slides: Data: 0.02MB + Index: 0.00MB
krrgp_schat_chat_logs: Data: 0.02MB + Index: 0.00MB
krrgp_schat_conversations: Data: 0.02MB + Index: 0.02MB
krrgp_schat_users: Data: 0.02MB + Index: 0.00MB
krrgp_sg_fblike_popup: Data: 0.02MB + Index: 0.00MB
krrgp_sg_html_popup: Data: 0.02MB + Index: 0.00MB
krrgp_sg_image_popup: Data: 0.02MB + Index: 0.00MB
krrgp_sg_popup: Data: 0.02MB + Index: 0.00MB
krrgp_sg_popup_addons: Data: 0.02MB + Index: 0.02MB
krrgp_sg_popup_addons_connection: Data: 0.02MB + Index: 0.00MB
krrgp_sg_popup_settings: Data: 0.02MB + Index: 0.00MB
krrgp_sg_shortCode_popup: Data: 0.02MB + Index: 0.00MB
krrgp_taxonomymeta: Data: 0.02MB + Index: 0.03MB
krrgp_termmeta: Data: 0.02MB + Index: 0.03MB
krrgp_terms: Data: 0.02MB + Index: 0.03MB
krrgp_term_relationships: Data: 0.06MB + Index: 0.05MB
krrgp_term_taxonomy: Data: 0.02MB + Index: 0.03MB
krrgp_usermeta: Data: 0.09MB + Index: 0.06MB
krrgp_users: Data: 0.02MB + Index: 0.05MB
krrgp_wdi_feeds: Data: 0.02MB + Index: 0.02MB
krrgp_wdi_themes: Data: 0.02MB + Index: 0.02MB
krrgp_wfBadLeechers: Data: 0.02MB + Index: 0.00MB
krrgp_wfBlockedCommentLog: Data: 0.02MB + Index: 0.00MB
krrgp_wfBlockedIPLog: Data: 0.05MB + Index: 0.00MB
krrgp_wfBlocks: Data: 0.02MB + Index: 0.02MB
krrgp_wfBlocksAdv: Data: 0.02MB + Index: 0.00MB
krrgp_wfConfig: Data: 0.05MB + Index: 0.00MB
krrgp_wfCrawlers: Data: 0.02MB + Index: 0.00MB
krrgp_wfFileMods: Data: 2.52MB + Index: 0.00MB
krrgp_wfHits: Data: 1.02MB + Index: 1.20MB
krrgp_wfHoover: Data: 0.02MB + Index: 0.02MB
krrgp_wfIssues: Data: 0.02MB + Index: 0.00MB
krrgp_wfKnownFileList: Data: 1.52MB + Index: 0.00MB
krrgp_wfLeechers: Data: 0.06MB + Index: 0.00MB
krrgp_wfLockedOut: Data: 0.02MB + Index: 0.00MB
krrgp_wfLocs: Data: 0.02MB + Index: 0.00MB
krrgp_wfLogins: Data: 0.05MB + Index: 0.03MB
krrgp_wfNet404s: Data: 0.02MB + Index: 0.02MB
krrgp_wfNotifications: Data: 0.02MB + Index: 0.00MB
krrgp_wfPendingIssues: Data: 0.02MB + Index: 0.00MB
krrgp_wfReverseCache: Data: 0.02MB + Index: 0.00MB
krrgp_wfScanners: Data: 0.02MB + Index: 0.00MB
krrgp_wfSNIPCache: Data: 0.02MB + Index: 0.05MB
krrgp_wfStatus: Data: 0.14MB + Index: 0.09MB
krrgp_wfThrottleLog: Data: 0.02MB + Index: 0.02MB
krrgp_wfVulnScanners: Data: 0.02MB + Index: 0.00MB
krrgp_woocommerce_bundled_itemmeta: Data: 0.02MB + Index: 0.03MB
krrgp_woocommerce_bundled_items: Data: 0.02MB + Index: 0.03MB
krrgp_yith_wcwl: Data: 0.02MB + Index: 0.02MB
krrgp_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB
krrgp_yoast_seo_links: Data: 0.13MB + Index: 0.02MB
krrgp_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB

### Post Type Counts ###

attachment: 882
mc4wp-form: 2
nav_menu_item: 11
option-tree: 1
page: 20
post: 17
product: 371
product_variation: 404
revision: 278
rp_shop_giftcard: 2
shop_coupon: 13
shop_order: 109
staticblocks: 1
wpcf7_contact_form: 1

### Security ###

Secure connection (HTTPS): ?Din shop bruger ikke HTTPS. F? mere information om HTTPS og SSL Certifikater.
Hide errors from visitors: ?

### Active Plugins (29) ###

Ultimate Addons for Visual Composer: af Brainstorm Force – 3.16.18
AddToAny Share Buttons: af AddToAny – 1.7.19
All-in-One WP Migration: af ServMask – 6.58
Change Table Prefix: af Manish Kumar Agarwal – 1.4
Contact Form 7: af Takayuki Miyoshi – 4.9
Debug Bar Cron: af Zack Tollman
Helen Hou-Sandi – 0.1.2

Debug Bar: af wordpressdotorg – 0.9
Essential Grid: af ThemePunch – 2.0.9.1
Facebook Likebox Widget & Shortcode: af A WP Life – 0.5.1
Head and Footer Scripts Inserter: af Arthur Gareginyan – 4.12
WPBakery Visual Composer: af Michael M - WPBakery.com – 4.11.2
Loco Translate: af Tim Whitlock – 2.0.16
MailChimp for WordPress: af ibericode – 4.1.9
PartnerAds WP tracking: af Billig-Webhosting.dk – 1.0 – Ikke tested med den aktive version af WooCommerce
Popup Builder: af Sygnoos – 2.6.4.5.1
Slider Revolution: af ThemePunch – 5.1.6
Category Order and Taxonomy Terms Order: af Nsp-Code – 1.5.2.2
Cookie Consent: af Catapult_Themes – 2.3.4
Instagram Feed WD: af WebDorado – 1.2.8
Widget Shortcode: af Hassan Derakhshandeh – 0.3.0
WooCommerce QuickPay: af Perfect Solution – 4.8.2 – Ikke tested med den aktive version af WooCommerce
WooCommerce: af Automattic – 3.2.1
Wordfence Security: af Wordfence – 6.3.20
WordPress HTTPS: af Mike Ems – 3.3.6
WordPress phpinfo(): af Chris Flannagan – 16.2
Hustle: af WPMU DEV – 5.1.5.1
Yoast SEO: af Team Yoast – 5.6.1
WP Crontrol: af John Blackbourn & contributors – 1.5
YITH WooCommerce Wishlist: af YITHEMES – 2.1.2 – Ikke tested med den aktive version af WooCommerce

### Settings ###

API Enabled: ?
Force SSL: –
Currency: DKK (DKK)
Currency Position: left
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: simple (simple)
grouped (grouped)
variable (variable)
external (external)
bundle (bundle)
woosb (woosb)

Taxonomies: Product Visibility: exclude-from-search (exclude-from-search)
exclude-from-catalog (exclude-from-catalog)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

### WC Pages ###

Shop basisside: #18 - /shop/
Kurv: #19 - /indkoebskurv/
Checkout: #20 - /checkout/
Min konto: #21 - /my-account/
Handelsbetingelser: #16679 - /handelsbetingelser/

### Theme ###

Name: WooPress - 8theme WordPress theme
Version: 2.9.1
Author URL: https://themeforest.net/user/8theme
Child Theme: ? – Hvis du redigerer WooCommerce i et hoved-tema
som du ikke selv har udviklet
anbefaler vi at du anvender et undertema (child theme). Se: Hvordan du opretter et undertema

WooCommerce Support: ?

### Templates ###

Overrides: woopress/woocommerce/archive-product.php
woopress/woocommerce/cart/cart-empty.php version 2.0.0 er udg?et. Kerneversionen er 3.1.0
woopress/woocommerce/cart/cart.php version 2.3.8 er udg?et. Kerneversionen er 3.1.0
woopress/woocommerce/cart/cross-sells.php version 1.6.4 er udg?et. Kerneversionen er 3.0.0
woopress/woocommerce/cart/mini-cart.php version 2.5.0 er udg?et. Kerneversionen er 3.2.0
woopress/woocommerce/checkout/form-billing.php version 2.1.2 er udg?et. Kerneversionen er 3.0.9
woopress/woocommerce/checkout/form-checkout.php
woopress/woocommerce/checkout/form-shipping.php version 2.2.0 er udg?et. Kerneversionen er 3.0.9
woopress/woocommerce/content-product.php version 2.6.1 er udg?et. Kerneversionen er 3.0.0
woopress/woocommerce/content-product_cat.php
woopress/woocommerce/content-single-product.php version 1.6.4 er udg?et. Kerneversionen er 3.0.0
woopress/woocommerce/content-widget-product.php
woopress/woocommerce/global/breadcrumb.php
woopress/woocommerce/global/form-login.php
woopress/woocommerce/global/quantity-input.php version 2.5.0 er udg?et. Kerneversionen er 3.2.0
woopress/woocommerce/global/wrapper-end.php
woopress/woocommerce/global/wrapper-start.php
woopress/woocommerce/loop/add-to-cart.php version 2.5.0 er udg?et. Kerneversionen er 3.0.0
woopress/woocommerce/loop/loop-end.php
woopress/woocommerce/loop/loop-start.php
woopress/woocommerce/loop/no-products-found.php
woopress/woocommerce/loop/pagination.php
woopress/woocommerce/loop/sale-flash.php
woopress/woocommerce/myaccount/form-edit-address.php version 2.6.0 er udg?et. Kerneversionen er 3.0.9
woopress/woocommerce/myaccount/form-login.php version 2.6.0 er udg?et. Kerneversionen er 3.2.0
woopress/woocommerce/myaccount/my-address.php
woopress/woocommerce/single-product/add-to-cart/simple.php version 2.1.0 er udg?et. Kerneversionen er 3.0.0
woopress/woocommerce/single-product/product-image.php version 2.6.3 er udg?et. Kerneversionen er 3.1.0
woopress/woocommerce/single-product/product-thumbnails.php version 2.6.3 er udg?et. Kerneversionen er 3.1.0
woopress/woocommerce/single-product/related.php version 1.6.4 er udg?et. Kerneversionen er 3.0.0
woopress/woocommerce/single-product/sale-flash.php
woopress/woocommerce/single-product/short-description.php
woopress/woocommerce/single-product/tabs/tabs.php
woopress/woocommerce/single-product/up-sells.php version 1.6.4 er udg?et. Kerneversionen er 3.0.0
woopress/woocommerce/single-product-reviews.php version 2.3.2 er udg?et. Kerneversionen er 3.2.0
woopress/woocommerce/single-product.php

Outdated Templates: ?L?r hvordan man opdaterer

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter ecoknitting

    (@ecoknitting)

    Maybe you can help? ?? @mikejolley

    Thread Starter ecoknitting

    (@ecoknitting)

    I installed the plugin “Easy WP SMTP” and now it works again. Though, I have no idea why it suddenly stopped working, since it has been running OK for 1,5 years without SMTP plugin. Oh well. Closing this one ??

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘New order mail not sent to customer’ is closed to new replies.