• Resolved mosaicrob

    (@mosaicrob)


    Hi Everyone, my site is arco.life.

    I’ve made a coupon in the backend. It appears to be setup correctly, however there is no place for the end user to enter their coupon code on either the cart or checkout pages.

    Coupons is enabled in the Woocommerce settings.

    I’m unsure if this is a theme issue or woocommerce issue. Please help!

    Here’s my system status report

    ### WordPress Environment ###

    Home URL: https://arco.life
    Site URL: https://arco.life
    WC Version: 3.1.2
    Log Directory Writable: ?
    WP Version: 4.8.2
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_GB

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 5.6.30
    PHP Post Max Size: 65 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.45.0
    OpenSSL/1.0.1e

    SUHOSIN Installed: –
    MySQL Version: 5.6.32
    Max Upload Size: 64 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?

    ### Database ###

    WC Database Version: 3.1.2
    WC Database Prefix: wp_a0h88dmrd9_
    woocommerce_sessions: ?
    woocommerce_api_keys: ?
    woocommerce_attribute_taxonomies: ?
    woocommerce_downloadable_product_permissions: ?
    woocommerce_order_items: ?
    woocommerce_order_itemmeta: ?
    woocommerce_tax_rates: ?
    woocommerce_tax_rate_locations: ?
    woocommerce_shipping_zones: ?
    woocommerce_shipping_zone_locations: ?
    woocommerce_shipping_zone_methods: ?
    woocommerce_payment_tokens: ?
    woocommerce_payment_tokenmeta: ?
    MaxMind GeoIP Database: ?

    ### Security ###

    Secure connection (HTTPS): ?Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
    Hide errors from visitors: ?

    ### Active Plugins (29) ###

    AWSM Team Pro: by AWSM Innovations – 1.1.3
    BWL Knowledge Base Manager: by Md Mahbub Alam Khan – 1.2.0
    Child Theme Configurator: by Lilaea Media – 2.2.8.1
    Contact Form 7: by Takayuki Miyoshi – 4.9
    Custom Post Type Permalinks: by Toro_Unit – 3.1.3
    FooEvents for WooCommerce: by Grenade – 1.2.16
    Image Map Pro Cornerstone: by Nikolay Dyankov – 3.0.13
    MailChimp for WordPress: by ibericode – 4.1.8
    Nav Menu Roles: by Kathy Darling – 1.8.6
    Ninja Forms: by The WP Ninjas – 3.2.1
    PixGridder Pro: by Manuel Masia | Pixedelic.com – 3.3.5
    PixGridder: by Manuel asia | Pixedelic.com – 2.0.6
    Pricing Table Plus: by wpBriz – 1.1
    Slider Revolution: by ThemePunch – 5.3.1.5
    Shortcodelic: by Manuel Masia | Pixedelic.com – 2.4.4
    Simple Page Sidebars: by Cedaro – 1.2.0
    Slack WooCommerce: by Akeda Bagus – 0.2.0
    Slack: by Akeda Bagus – 0.6.0
    Smart Social Media Widget: by Alexander Tchernitchenko – 2.0.0
    SVG Support: by Benbodhi – 2.3.11
    Category Order and Taxonomy Terms Order: by Nsp-Code – 1.5.2.2
    User Role Editor: by Vladimir Garagulya – 4.35.3
    WooCommerce PayPal Powered by Braintree Gateway: by WooCommerce – 2.0.4
    WooCommerce Stripe Gateway: by WooCommerce – 3.2.3
    WooCommerce Shortcodes: by WooThemes
    Claudio Sanches – 1.0.0

    WooCommerce: by Automattic – 3.1.2 – 3.2.0 is available
    Word Highlighter: by flippercode – 1.0.1
    Yoast SEO: by Team Yoast – 5.4
    WP Crowdfunding: by Themeum – 1.7.0

    ### Settings ###

    API Enabled: ?
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: simple (simple)
    grouped (grouped)
    variable (variable)
    external (external)
    crowdfunding (crowdfunding)

    Taxonomies: Product Visibility: exclude-from-search (exclude-from-search)
    exclude-from-catalog (exclude-from-catalog)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    ### WC Pages ###

    Shop base: #502 – /shop/
    Basket: #503 – /cart/
    Checkout: #504 – /checkout/
    My account: #505 – /my-account/

    ### Theme ###

    Name: Shop Isle Child
    Version: 1.1.23.1501106579
    Author URL: https://themeisle.com
    Child Theme: ?
    Parent Theme Name: Shop Isle
    Parent Theme Version: 1.1.31
    Parent Theme Author URL: https://themeisle.com
    WooCommerce Support: ?

    ### Templates ###

    Overrides: –
    `

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Mike Jolley (a11n)

    (@mikejolley)

    Do a quick test with another theme to ensure it’s not been disabled by the author. Coupons are filterable.

    Also check WooCommerce > Settings > Checkout, enable the use of coupons.

    Thread Starter mosaicrob

    (@mosaicrob)

    Cheers, thank you Mike! I appreciate your reply.

    The fix was to turn off all plugins, which made the button re-appear… when I turned back on, the coupon button has remained on. Not sure if it was a cacheing issue as I checked multiple browsers, but either way it’s working now.

Viewing 2 replies - 1 through 2 (of 2 total)
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