Customer details not appearing in order emails since 3.2.0

Do you have phone below the billing address in the email?

I have exactly same issue, order number, link to order admin page and customer email address all missing from order emails and phone number below address.

[Sorry for hijacking your support case]

Thanks in advance
Nick

Yes @mikejolley I should have mentioned that. Phone number now appears under billing address. But no customer email address visible.

Same here for all of my clients, and yes, phone shows on order notification email, and there’s a blank space where the email address should be.

We need a fix @mikejolley. Thanks!

Submitted a patch for this at https://github.com/woocommerce/woocommerce/pull/17163. It should be fixed in 3.2.1.

Hello Claudiu

Thanks for swift fix but how does a mere mortal apply this to their site? Files to download and replace?

Also does this resolve issue with link to order admin page no longer being displayed or order number being provided in both admin and customer emails?

Thanks in advance
Nick

Thanks Claudiu, but I don’t really want to go messing with my template files. How soon can we expect 3.2.1 to be rolled out? And how on earth did the latest version get released without spotting this error?

• This reply was modified 7 years, 1 month ago by numbergroup.

3.2.1 will be released next week and will have fixes for all e-mail problems.

> Also does this resolve issue with link to order admin page no longer being displayed or order number being provided in both admin and customer emails?

We’ve got a ticket open for this one (https://github.com/woocommerce/woocommerce/issues/17165) and the fix will be in 3.2.1 also.

> And how on earth did the latest version get released without spotting this error?

We have very thorough test suites for unit testing (https://github.com/woocommerce/woocommerce/tree/master/tests) and end-to-end testing (https://woocommerce.wordpress.com/2017/03/30/end-to-end-testing-woocommerce/). Those aren’t going to catch UI changes in the email templates, though. WooCommerce is FOSS, so we do need the community’s help in testing new releases. If you’d like to get involved beta testing the next release it’s very straightforward: https://woocommerce.wordpress.com/2015/07/25/how-to-beta-test-woocommerce/

Any way to apply a patch until 3.2.1 comes out?

Hello All

Manually patching code seems to resolve issue for adding back email addresses and adding order number, order number link to order and date for store owner order received email but these code changes DO NOT resolve order number and date for customer order received email or for that matter note added email or order complete email.

This being the case all stores running 3.2.0 (even with current patches applied) are still in breach of UK/EU VAT regulations as no document number or date point on customer documentation.

This really needs fixing s a matter of urgency.

Thanks in advance
Nick

We’re on it. Please use github to report bugs like this in future; forum topics can get buried.

Hello Mike

Will do.

Best regards
Nick

That’s noted @mikejolley.

Thanks to you and @claudiulodro for your prompt support.

Cheers,

William

• This reply was modified 7 years, 1 month ago by numbergroup.

After upgrading to version 3.2.1, the problem of lost customer data (telephone, email and message) in the email persists. Any idea how to fix it? Thank you.

Can confirm 3.2.1 corrects all issues for us with email, order number, order date and link to order (order received email) displaying correctly.

Thanks for quick fix.

All the best
Nick