Question regarding email notifications

  • Resolved zionsrogue

    (@zionsrogue)


    7 years, 1 month ago

    I’ve been using WP Support Plus over the past 2-3 weeks and have really enjoyed it. Great job putting together the plugin, I’m a big fan.

    I was going through the settings and paid additional plugins and I had a question regarding email notifications.

    Right now it seems like only emails are sent to administrators when a ticket is created or updated. Is my understanding correct?

    Is there a way to have “GitHub Issues”-like emails where anyone who posts on the thread will receive an email when an update is posted?

    Please correct me if any of my understands are incorrect.

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi please goto Support Plus > Email Templates and enable email notifications for other roles.

    Thread Starter zionsrogue

    (@zionsrogue)

    Hi nsgawli,

    I can enable email updates for:

    – Administrator
    – Supervisor
    – Assigned Agents
    – All Agents

    If you wanted users/customers who have contributed/replied to a ticket, which option would I enable?

    Thanks so much!

    Hi for reply email notification goto Support Plus > Email Templates > Reply Ticket tab. Here you can enable ticket reply email notifications.

    Sometimes emails may goes in spam.

    Thread Starter zionsrogue

    (@zionsrogue)

    Thank you nsgawli, that solved it ??

Viewing 4 replies - 1 through 4 (of 4 total)
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