WooCommerce, PayPal Order Cancelled

  • Resolved Vaibhav Sharma

    (@vaibhav15s)


    7 years, 2 months ago

    Hi
    I am using WordPress version 4.8.2, , Woo commerce: Version 3.1.2 .
    Some payments are getting cancelled.
    These are Order notes:
    Order cancelled by customer. Order status changed from Pending payment to Cancelled.

    Although customer did not cancelled the order, he said he paid and then got cancellation email.

    Please help with it is causing business loss.
    More than 70+ payments were cancelled like this in last 2 days.

Viewing 1 replies (of 1 total)
  • Plugin Support Steve E.a11n

    (@woosteve)

    Automattic Happiness Engineer

    Hi there,

    This error can be a result of communication between PayPal and your site to let WooCommerce know that the order is piad for via the IPN.

    We have a Docs section on how to handle that here: https://docs.woocommerce.com/document/paypal-standard/#section-21

    Since there are no recent responses to this thread so I’ll mark this as resolved. Please feel free to open a new thread if you have any further questions.

Viewing 1 replies (of 1 total)
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