Dishonest!

  • I bought the pro version of this plugin a few days ago. I should have read the reviews before. While it installed and was activated, it does not really work as expected. Videos are not fetched automatically. You have to do a manual import every time. I set a time interval of 3 hours between automatic imports, but it does not work at all.

    Nothing is being imported automatically unless I do it manually.

    Before purchase, on the website, it said that you would get 1 year forum support with the purchase. But after purchase, I see there is no longer any forum support.

    i find this very dishonest.

    I emailed the creators of the plugin but haven’t heard back from them. Not happy.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author ternstyle

    (@mpraetzel)

    @veganworthy,

    There must be a misunderstanding here.

    Our forums are located here and should be available to you if you’re logged into our site with the username and password provided you: https://www.ternstyle.us/automatic-video-posts-plugin-for-wordpress/forums

    As far as the automatic import, the import is triggered by a visit to your site. If the allotted amount of time has passed between import attempts, the import will be triggered upon a visit to your site. Unless you have the settings set to only import when an administrator is logged in. Some users of the plugin opt to only import when logged in when importing from many channels as the import takes time and the viewer who triggers the import may have to wait for the page to download.

    Our plugin works and we answer emails and support questions every day. Any reason why you didn’t email us with your questions?

    As far as the automatic import, the import is triggered by a visit to your site.

    What does this mean? A user visits the site, or the admin? If admin, then that means you have to log in every 3 hours if that is the time interval?

    Why can’t it be a timed trigger rather than visiting the site?

    Plugin Author ternstyle

    (@mpraetzel)

    Great question. The plugin has two options: The default is to import on a set schedule triggered by a visitor to the site. The alternate option is to trigger the import on the login of an administrator. There must be some action that triggers the import. The other option would be for us to build the plugin into the WordPress cron, which would require a user to add a job to the hosting server’s crontab. We haven’t built this functionality simply because there hasn’t been much demand for it.

    Hope we answered your question!

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
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